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January 2024 by tanner s
Went to get my coivd test and they told me their website was down and that they were unable to administer the test. Not only was it a waste of time, but they offered no help as far as offering alternative solutions or giving a timeframe on when they might be able to do the test. I needed this test completed to be able to return to work and buying the at home tests are expensive. Instead of a "hey we're gonna try to figure this out for you" I was met with a "Too bad, better luck next time" attitude.
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January 2024 by Ricardo Luevanos
Needed Covid test today. When I get to my appointment they tell me they ran out of test. Next time call someone and let them know. It was too late to schedule appointment somewhere else today.
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August 2023 by Lorraine Roberts
I miss Walgreens when it was Kerr drugs. They had good people working and they were friendly and kind people. They were thoughtful and considerate. I went in there one time and there was a fight because the girl that was working at the cash register was deaf and the customer didn’t know it and thought she was rude and got into a fight. Don’t go into the store. The store is not what it used to be. The people in there are so rude and strange. I’m switching to B and B pharmacy on Hayward Road. If you live in West Asheville I hope you do the same. Send a message to Walgreen. We’re not going to shop there anymore.
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May 2023 by Shanice McMorris
I wish I could give this place zero stars because it is without question the absolute worst pharmacy in town, every visit you will encounter the most unfriendly, nastiest rudest staff including the pharmacist (Ryan). Unfortunately I’ve been using this pharmacy for at least 3 years but somehow just recently my account was switched to my partners which caused me to not receive text message alerts for my prescription pickups but Ryan (pharmacist) tried to blame the error on me and stated that I had to be the one who accepted the terms for the text which I did not-even my address was wrong on the account-like who purposely puts the wrong address or phone number on an account knowing you need medication. IdiotsEach employee there is obviously experiencing burnout or just complete unhappiness in their job and it’s creates a horrible experience(s) picking up medication. Oh and don’t waste your time going through the drive through because you’ll be completely ignored or with an even longer wait. Sad pharmacy/sad staff-take your frustrations out on Walgreens and not customers. Horrible horrible bottom pit customer service. If all possible get your scripts somewhere else.
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April 2023 by Mia Stevens
I love Spring (the season)…but Spring (the person who works in the pharmacy) was not so bright and sunny. She was very rude. I would recommend going to a different Walgreens.
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February 2023 by Emerson Sommerich
This has got to be the worst pharmacy I’ve ever used. I never had issues getting my meds refilled with Walgreens until I moved and switched to this location, then it was nothing but problems. Staff were extremely rude and unhelpful every visit. They claim “insurance issues” when there are no insurance issues. I’ve had to go without some important meds a couple times because they couldn’t get it together enough to refill them. Today I went in to verify my insurance, then got notice of more “insurance issues” and spent 2 hours on the phone on hold and being disconnected, and got nothing accomplished. Finally I told them to forget it and called the location on New Leicester Highway and got everything resolved in under 15 minutes and my meds will be ready by this evening. Don’t waste your time or risk your health here. I never write reviews, but this is ridiculous.
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February 2023 by Sarah Garrard
This Walgreens pharmacy is horrible. Do not go here! Customer service is horrific. Their hours are ridiculous and they seem to always be closed. More times than not they do not have the medication needed. I don’t know what happened with management or staffing but the customer service has gone to hell in the last year. I have decided to take my business elsewhere.
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January 2023 by Howard F.
The absolute worse pharmacy. They close with no notice to their customers, closed all weekend and not very pleasant to their customers. They never update you when they say they will when you call in a prescription. I'd avoid this pharmacy like the plague. Surprising that Walgreens would allow such poor service at their store.
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January 2023 by Daniel A.
This is the world's worst pharmacy. Avoid if at all possible. For having such an important role in the community, they're an organizational mess and are unapologetically slow. Fill your prescriptions and get your vaccines elsewhere
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January 2023 by Chelsea Korynta
Avoid! Especially if you need Friday pickup (they close on weekends and do not care if you get your meds). I understand being understaffed and hope their corporate office recognizes the need. People need their prescriptions! I can’t wait on y’all for three days!
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November 2022 by Luke L
Want a pharmacy that randomly closes? Want a pharmacy that changes their hours whenever they want. Want a pharmacy where four workers stand around gossiping while you wait sick in line? This is the store for you!
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November 2022 by Cristina C.
This is the most disorganised and rudest Pharmacy I have ever had the displeasure of using... It's worth driving the extra minutes to a different pharmacy.
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November 2022 by Chris Stoehrel
The pharmacy staff was just amazingly rude to me when I asked for a same day vaccine. The pharmacy was closed yesterday when I was supposed to get my vaccine. No one called me to tell me which is infuriating and so I showed up the next day asking what happened and if I could get my vaccine and they just told me that I'd have to come back another day and they couldn't give it to me even though they missed my appointment. No explanation no apology no sympathy whatsoever. I have to have this. And I missed work twice now trying to get it.
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November 2022 by Elizabeth Giambrone
They never want to help you. They'll make any excuse to pass off a problem and claim there's nothing they can do to help. The pharmacy staff is lazy and uncaring.
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November 2022 by hfict
had my prescription set to auto refill here. got a message saying that it wouldn’t be available for another two days after the date it needed to be refilled. Waited the two days and checked again and it said it wouldn’t be available for ANOTHER two days.don’t waste your time. go to the one on merrimon.