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December 2023 by Kadie Nugent
We’ve had an excellent experience with West Asheville Family Vet. Their team is professional and super kind. Since one of my dogs was diagnosed with cancer a few months ago, we have spent more time than planned at the vet this year. I feel grateful to have a vet that is transparent about cost and willing to take the time to discuss treatment.Huge thanks to Ali and Randi at the front desk who helped schedule all our appts, our amazing tech Megan who brought good vibes and tons of info, and also to Dr. Couch who took all the time we needed when we had questions and made us feel really supported.The cancer diagnosis felt like it pulled the rug out from under us, and their team showed up for us and took great care of my dog. Stella is doing great after her surgery, and I know that WAFV will be there for our family in the future. ❤️
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November 2023 by E Vlogs
The most genuine and caring vet!!! So happy to have found them. They called the next day to check on my dog when she just had allergies. Dr. Hubbard and her assistant have so much wisdom. Certainly love WAFV and will be returning anytime my pet needs care!
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November 2023 by Brianna Labuskes
Every single person I've ever interacted with at WAFV has been helpful, patient, kind and great with my nervous dog. They always follow up the next day and are aces at communication. I came from a vet that didn't even seem to like dogs, and this place is like a breath of fresh air after that. The vets have all been incredible smart and capable and do everything they can to put my guy at ease. Cannot say enough great things about them.
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November 2023 by Joshua Conniff
I would avoid working with Dr. Kimberly Couch. You can explain the history of your dog's health, but she doesn't really want to hear about what has worked for your dog in the past if it doesn’t align with what she’d rather do (which was something that had never worked for my dogs). The icing on the cake was the third visit; I brought my dog in for a follow-up appointment, and to get their shots. They were out of what they needed for the shots (not a problem) so I had to come back. When I returned, they charged me for yet another visit just to give them the shot they had run out of. I really like the rest of the staff, they were friendly and kind, but ultimately, my dog’s care went to Dr. Couch, and her dismissive treatment was not what I’m looking for in a vet.
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October 2023 by whitney Cambata
I had a fantastic experience here today. We were sent here by our regular vet who couldn’t get us in for a non emergent sick visit. They got us in here within 2 hours. Randi was kind and friendly and extremely knowledgeable. Dr Hubbard was personable and didn’t rush us at all. She took the time to discuss my cat and all the possibilities of what could be wrong. She was thorough and didn’t try to push any additional testing or images that were not necessary.
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October 2023 by Jenifer Ruler
The best vet visit I've had in a long time. I have a few special needs pets so I had an established, close relationship with my previous vet. When we moved here from out of state, I was nervous we wouldn't be able to find that again.I felt immediately comfortable and that the staff actually cared. Everyone was super friendly as well. I look forward to making this our go to vet and bringing in our other pets. Thank you for everything!
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September 2023 by Harold Crawford
As a new patient, Dora was very easy to schedule and get in quickly to see Dr. Couch and be treated for a chronic sinus issue. When a blood draw prove difficult, we were given meds to help her relax and return the following day. The blood draw was successful and lab results were received as promised the following day. It’s great that all staff had a lot of experience with their own pets. Their caring is evident and appreciated.
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September 2023 by Melissa Weiss
I am so happy ti have found this place. We have been for our cat and our dog and both times everyone was so nice. They weren’t in a hurry and explained everything thoroughly. I can’t express how patient and kind everyone here is. They are also effective because their assessments and treatments were all successful.
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August 2023 by taylor priola
The entire staff was super gracious and personable. Upon walking in we were greeted and taken into a room immediately. While I didn't spend much time in the waiting room, it was super cozy and relaxing (not like your typical doctor/vet office). Our vet and her assistant were super kind and patient with my cat. They even offered him some treats because he was scared. They made him and I feel very comfortable and taken care of. They were both very uplifting and willing to answer any questions I had. They had an amazing procedure when it came to bringing patients in and exiting after the appointment. Would 100% recommend to anyone with pets! Best vet in Asheville right here.
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June 2023 by Liza Kelly
I couldn’t be happier with every phone call, lab report (the attached explanations are concise AND make sense to laypeople!), and office visit we have had over the past couple of years. Every staff member we have encountered over the phone and in person has been patient, well-informed, practical, and above all, compassionate. The entire team has met us (including our 6 year old who is eager to chime in at every visit) with empathy - I deeply appreciate everyone’s ability to “read” not only our animals, but their humans as well. I have been pleasantly surprised by fair pricing and the team’s assistance in bundling visits and labs to make each visit with our older dogs cost-effective and as low-stress as possible - for our pups and our wallets alike! The entire team and experience at WAFV is making an incredibly impactful difference in the landscape of veterinary medicine and our family is beyond grateful. Thank you, thank you, thank you!
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June 2023 by Lisa Dake
I have so much confidence in this group of veterinarians. I have a tiny 6 pound dog and they take the best care of her. You can tell that they truly love animals and only want the best for them. The office is very organized and prompt and scheduling is a breeze.
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June 2023 by Abby Adkins
We needed a quick visit but not an emergency- we called as soon as we realized around 4pm on a Thursday and they got us an appt the next day. We could drop off or go with him. They immediately gave us a low estimate and a high estimate depending on sedation. They were able to clean the wound check his ear for infection, and also went ahead and updated his shots and three different medication’s to go home on for a very reasonable price. They did not have to sedate. They seemed very conservative with their treatment. Overheard a conversation while I was standing there were someone called and they got them in that day. We have found our new vet. Limited parking out front but both times we had to go. There was no issue with getting parking. They also called the next day to check and see how he was doing and how he was doing on the medication. From our experience I would strongly recommend West Asheville Family Vet.
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June 2023 by cerri oc
This vet is absolutely fantastic. I started coming here originally because they were one of the only vets who saw small rodents and my rat Ghost was on his last days. Not only was the vet able to successfully treat his infection, but I ended up having months more with him when small pets are notoriously hard to revive. I loved them so much I switched vets to bring my puppy Clover now too. They are clean and thorough, but I think what really makes them stand out is their entire Staff!! Amazingly compassionate and positive people all around!
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June 2023 by Ashley Logan
We are new to Asheville and really enjoy this vet. The staff is very knowledgeable and friendly. Dr. Couch is amazing. Dr. Couch and the staff always spend plenty of time in our appointment. It's very thorough and the prices are fair. They also offer Saturday appointments. I definitely would recommend this vet practice.
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June 2023 by Sherri Wilson
Dr. Hubbard and Laray took excellent care of Spencer, my Jack Russell who had been bitten by a bear. They were gentle with Spencer and kind to me - we were both pretty shook up when we arrived. Dr. Hubbard chose the right course of treatment and Spencer is recovering well. Everyone at the clinic was courteous and caring from the first call to the checkout. Great job West Asheville Family Vet team!
