Zales Outlet offers a unique selection of quality jewelry, including famous-maker watches, certified diamond engagement rings, and on-trend fashion jewelry. Customers can also find a variety of exclusive designer collections, as well as close-out and discontinued styles at special value pricing. The business encourages customers to set up an appointment to browse the best fine jewelry selection of engagement rings, wedding bands, promise rings, gold chains, necklaces, earrings, bracelets, and watches. The Zales Outlet in Asheville, NC, has received praise for its exceptional customer service. Brandon Rice, a staff member, is highlighted for his dedication in resolving a customer's issue with a damaged engagement ring. He demonstrated empathy, urgency, and professionalism in coordinating multiple repair attempts and ultimately having the original stones recast into a brand-new setting, ensuring the customer's beloved ring was restored to its original beauty. Other staff members, such as Makayla and Marissa, have also received positive reviews for their excellent customer service. Customers have commended their attentiveness, knowledge, and willingness to go the extra mile to assist with jewelry purchases and repairs. Overall, Zales Outlet is praised for its quality jewelry selection and the exceptional customer service provided by its knowledgeable and dedicated staff.
Rebecca Robinson was the best, she was so helpful as well as very knowledgeable. She went above and beyond for us! We’re so happy with our purchase and so grateful to have found her!
May 2026
The staff here are so helpful and friendly. I have used their services multiple times and my experience is always great! They recently helped reshape my ring with no charge. I highly recommend them!
April 2026
Had a problem with a repair and the Manager was very helpful and took care of situation and made everything right! Thank you Rebecca excellent customer service and taking care of me
