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June 2023 by Brooke Saunders
I'm not one to leave reviews typically, but I'm at my wit's end and don't know how else to get attention from this company. It's May 2023 and we've been trying to get a disability stroller since November 2022. A representative came to our house and did a stroller fitting, but did not reply to our emails or voicemails to check on the order status all through December. We were really needing to get this stroller in 2022 since we had met our maximum out-of-pocket for our insurance. I called our insurance company on Dec 21 and was told that the order had not come in yet. I believe the hold up was a misplaced fax at our pediatrician, but there's no excuse for him not replying to emails or voicemails.In February, our insurance denied the stroller. Someone from this company called me and told me she thought we could change the request to a stroller that was closer to a wheelchair and it would be covered by our insurance (although not fully because a new year had started.) It's now been three months since then and I haven't had any replies to my many emails or voicemails with this company. Meanwhile, my son is too big and strong for our regular stroller, but unable to be in public places without one for safety reasons. He has turned his stroller over with himself strapped into it many times, resulting in minor injuries, embarassment, and assumed negligence on our part in public places. Yesterday was the last straw for us...he flipped his stroller over in the hospital waiting room and everyone panicked.I would love to order from a different company but this is the only one in-network with our insurance that has special needs strollers. I'm so desperate and will be filing a complaint with the Better Business Bureau. I've heard similar stories from so many special needs parents in our area.
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December 2022 by Matt Kuchinos
I started working with NSM on the process of ordering a new wheelchair in December of 2021. After the initial work was done, the NSM sales representative (Gordon) I was working with became unresponsive and the only communication I would get is from automated text messages. On multiple occasions, the status would not change because of a NSM mistake. At one point, the order sat because NSM claimed they never received a fax from my doctor, who claimed he had returned it to them twice. Suddenly, upon me telling them this they found it. These types of delays happened multiple times. When the chair was finally delivered (after multiple cancellations) in May, it had multiple issues. NSM promised to fix them, but after a few weeks they stopped responding with none of the fixes being made (kept saying they wanted to do everything at once). In the interim, the brand new chair completely broke down due to one of the issues highlighted at the initial delivery. After the lack of response, I told NSM to come and pick up the chair since it was unusable due to the issue noted above and they were unresponsive to all requests to fix it. While they did pick up the chair, they have yet to rescind the claim with the insurance company despite me requesting this many times since July. The response I keep getting from Lashika is "I will check with billing" yet after 5 months they still have these claims in with the insurance company. This will cause me to be unable to get another chair in the future because it is showing as if I got a chair when I didn't. In short, this entire process has been a nightmare and NSM is one of the most apathetic and unconcerned companies you could imagine. I could not recommend them to anyone.
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August 2022 by Ashley S
Jeff was amazing
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June 2022 by Kevin Powell
My wife and I were referred to National Seating and Mobility by Assured Comfort (the Hi-Lo Bed manufacturer). We called and made an appointment for someone to come to our home, measure and give us an estimate. Mr. Gordon White was that person. He was very friendly and knowledgeable of the product. We explained our particular need, which he totally understood. He even called Assured Comfort directly, in our presence, to see if our particular needs could be met. As a result, we found out about an option neither one of us were aware of. Despite all of the previous negative reviews, we are very pleased with the service we have received so far and look forward to hearing back from them.
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March 2022 by Tanner Crabtree
Cannot get anyone to call me back. I wait on hold forever, then it goes to a voicemail. I leave a voicemail and no one calls me back. Very frustrating!!! I contacted them to get a new wheelchair for my brother. It has been over 2 months. My brother, who cannot walk, is still without his wheelchair. We can't wait any longer, but we can't afford to buy one either. I guess we will go to goodwill. I bet the CEO of this company doesn't treat their own family like this!!!
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February 2022 by Tammy Bolen
We’ve been dealing with this place since 2000. From past and present experience, they drag their feet when needing things. You call to get stuff u need and it takes them forever to get things going. They tell u they will fax an order to your doctor, u wait patiently then you call a week or 2 later, doctor hasn’t heard from them and neither have you. It’s very aggravating when you are in a wheelchair, and need supplies and can’t get them in a timely manner. It takes way too long to get the things you need and hopefully this helps them understand how important it is for the ones who need this stuff to receive them in a timely manner.
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December 2021 by Larry Patterson
They not on the same page tell you one thing and do the opposite will not do business no more there
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November 2021 by Rhonda Reed
Amazing staff but my daughters carseat has been paid for since the 2nd and I still have not received it also I have been calling and getting no return calls drive up her over an hr to pick up her carseat and walker and noone is here the are closed I will change my review once my daughter gets her stuff and someone calls me back Also waiting on her safety bed still
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January 2021 by MICHEA LOCKETT
This place is very unprofessional and not helpful at all! The representative Lasheka just gives you the run around saying the Repairman is gonna show up and he never actually does. My best friend is in dire need of a wheelchair and this place is doing nothing to help resolve her problem or meet her needs even after several phone calls! This place is useless! Especially when there is an immediate need regarding mobility!
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June 2020 by Jimmy Lewis
Don't even sell you parts unless you bought the chair from them even if you are going to pay CASH not much help at all not be bothered by me on more !
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June 2020 by MJ Gass
We are having a hard time getting in touch with one of your representatives.Hopefully seeing my PCP on Thursday will help with an escalation.
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February 2020 by MICHEA NICOLE
This place is very unprofessional and not helpful at all! The representative Lasheka just gives you the run around saying the Repairman is gonna show up and he never actually does. My best friend is in dire need of a wheelchair and this place is doing nothing to help resolve her problem or meet her needs even after several phone calls! This place is useless! Especially when there is an immediate need regarding mobility!
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January 2020 by B A Thelen
Have been in contact with the Bailey NC office and they are always responsive, willing to help and competent. Pleasant as well! Grateful for their very competent service.
