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February 2024 by Shannon Maness
Great experience at the U-Haul in Banner Elk. Marco was very friendly and knowledgeable, and he quickly helped me find the perfect sized vehicle. The truck was easy to maneuver in and out of the parking lot and was very clean. I highly recommend this location for anyone looking to rent a U-Haul truck or trailer. :)
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May 2023 by Antidote Teller
Always quick and friendly service!
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May 2023 by Christopher Doyle
The Elk River Depot location I ended up renting from was absolutely phenomenal! Windy and the rest of the staff were so nice to work with and I’ll be sure to refer Elk River Depot to my Facebook & HOA community. I had to switch to the Elk River Depot location due to a horrendously rude person at your Nwwland, NC location. I would actually like to be contacted by a U-Haul representative about that location as I have screen shots of my Google review I left and his response that I would think U-Haul would like to know the type of person representing them in the Newland, NC area. He is only putting a black eye on the U-Haul brand.
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December 2022 by Jeb Carter
Great guy working and easy access!
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June 2022 by Kate
Picked up a U-Haul from this location. It was not the location I booked at (not their fault, U-Haul's) but they were still easy to work with and actually answered their phones, which is better than the place I had originally booked. The process itself was slow but the employee was very nice and helpful. All in all, I think this is the best option in the area for picking up a U-Haul. It's not their fault that U-Haul rebooks with very little heads-up and as long as you go into the experience with patience and understanding, then you shouldn't have any problems.
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February 2022 by Michelle L.
Do not under any circumstances use this location for your Uhaul needs. We dropped our trailer here after a long and tiring cross country trek, told we were good to go only to be charged a late fee because the staff did not record our drop off. I am still trying to be reimbursed late fees all while being charged another late fee for not paying their late fee on time. An additional $60 for nothing. Terrible service and dishonest workers.
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December 2021 by Norman
Very good experience upon getting this truck short 10-ft. The lady behind the desk was very cordial and helped a lot on getting the truck plus you had a very interesting dog that was in the place with her.
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October 2020 by Nord SEO
Utterly rude, has no idea what their inventory is, has no idea of price, has no idea on return times, has no idea how to look up a zip code. Extremely rude over the phone, do not go here. Calling corporate to report the individuals who run this location. We called another U-Haul in the next town, everything was perfect, prices over the phone, inventory, return times, excellent. Shut this Banner Elk location down, or repoace the staff. Just look at their reviews. Ridiculous.
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October 2019 by Tom Groark
I had a similar experience in trying to drop off a trailer at this location. I called and left a message - no call back and did not show in 30 minutes. We ended up dropping off at the U-Haul in Boone (about 20 minutes away.) Never did hear back from this guy.
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May 2019 by Alison Gates
Owner was nearly 45 minutes late showing up to work to give us the truck and then he was downright surly about servicing us. Truck was fine, but we'll never give this guy our business again.
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May 2019 by Brad Gates
Had a reservation for 9:30. It's currently 9:50 and there is no one here to help me. Ridiculous.
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December 2018 by Laura Wilson
What is the point of reserving a truck?!? I reserved a 15 foot truck, well in advance. We get there, he does not have the reservation, does not have a 15 foot truck, but will give me a 26 foot truck. The problem is, this is going to Columbia, SC. I do not need a 26 foot truck, I cannot drive a 26 foot truck to Columbia, and it will use more gas. This completely defeats the purpose of making a reservation. UHaul Customer Service said the reservation went through as requested. I've used UHaul for years and have never had an issue except for the two times I've used this location.
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September 2018 by Andrew
Service was lacking. However they do have a good selection of Uhaul vehicles
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August 2016 by corporatecartel
They charged me for fuel when I brought it back clearly above the level from when I picked up.
