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September 2023 by Trump O.
THE WORST POST OFFICE IN NORTH CAROLINA.! For starters they give you attitude when you question them about not getting your mail. I was told by a female employee that she would have to "dig through packages" to find my mail. To which I replied "you mean do your job" then was promptly hung up on. I've had 4 packages in the past 2 months delivered to the wrong address. Then when confronted about it. The female employee. Which I'm assuming was the same one who hung up on my. Laughed and said that he must not be wearing his glasses. WTF!!!!! Seriously. This place is a joke and needs a serious staffing change.
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September 2023 by Joanne Domilise
Can I give zero stars?! Waited on 2 packages from Amazon before leaving town then I get a message from Amazon, “Unfortunately, USPS had an issue when attempting your delivery.” I quickly contacted USPS to find out what happened and got a text message, “No access to Delivery location.” I have a driveway that is clearly marked with large reflective numbers and a mailbox that is also clearly marked with reflective numbers. I was in my house with windows opened. No one drove up my driveway. No attempt was made to deliver. He lied and claimed that he made two attempts to deliver the packages. Apparently this driver was ready to call it a day! Shame on you!
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March 2023 by Chloe O'Neal
By far the most inconvenient delivery service. Very few of my packages get delivered right to my door or in the mailbox, majority don't even attempt to get delivered. No pink slip, nothing. Packages will be "out for delivery" at 6 am then back at the post office marked "undeliverable" an hour later. My mailbox is at the road...I don't get it!! This is the second time my Amazon packages have been returned back to where they came from the same day they're supposed to be delivered. Ridiculous.
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March 2023 by Mary L.
The worst! Have had several instances where packages get returned to sender. Mailbox is right at the main road, do I don't understand. Only about 50% of my packages get delivered, if i'm lucky. Then, they are absolutely NO help in store.
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February 2023 by Sheryl Burshiem
I have always been treated professionally, staff really has great customer service, mail carrier on my route, Juan is the best!
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December 2022 by Linsey Alba
Suzanne at the post office in banner elk helped us with our passport renewals today. She was amazing and very informative and helped me organize my steps I needed to take. I hope she receives some recognition for the amazing job she is doing.
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December 2022 by Shawn Wilson
If negative stars were an option, I would leave it. Items never arrive on time, good luck getting a tracking update, and multiple times I received a note saying that I declined delivery when I did not, granted, those items were relatively heavy (about 20 pound) items, I would have been more than happy to arrange someone to pick it up had they contacted me asking if I could pick them up, but no, instead on delivery day, I got a note saying I refused the delivery, and of course the post office is barely open part time hours, so I had to take time off of work to pick it up.Then we moved into a new place that has locked mailboxes. We wanted to get a new lock because we don’t know who has old keys floating around out there. So we paid the post office to put in a new lock, and it took them THREE WEEKS!This is a horrible horrible post office. Nothing but a bad experience.
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July 2022 by Melissa K
Absolutely best post office ever!! Some of the friendliest employees ever even though they are being overworked because of all the Amazon orders. Susanne is the BEST!! She even offered to order special stamps that I was in love with but they ran out of— what a treat! Believe it or not this post office also has some of the best greeting cards too! Thank you for being such positive influences in the community!!
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July 2022 by Terry Wilson
Delivery service is consistently unconscious and lazy regarding delivery drivers...extreme lack of accuracy. I have often delivered their mistakes (envelopes, plastic-sleeve packages and boxes) to others appropriately in the Valle Crucis area. Disturbing service at best.
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July 2022 by Keith Coulter
Community mailboxes and still get notifications of "incorrect address, will attempt again." That makes allot of sense - wrong address, but will attempt another day. Pretty consistent, forget about Amazon delivery time/date, its out for delivery as expected, but you dont get it that day. REALLY aggravating.
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June 2022 by C C.
Absolutely best post office ever!! Some of the friendliest employees ever even they they are being overworked because of all the Amazon orders. Susanne is the BEST!! She even offered to order special stamps that I was in love with but they ran out of-- what a treat! Believe it or not this post office also has some of the best greeting cards too! Thank you for being such positive influences in the community!!
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May 2022 by David Brown
Sandy was very unprofessional in helping a unfortunate misunderstanding… handled it the long way with no help from her.
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February 2022 by Brianne Crump
When it plainly says FRAGILE DO NOT bend and my certificates are shoved in my mailbox when my front porch is less than 50 feet away. Not happy
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September 2021 by Paul P.
Best post office,staff is great and service is excellent they go above and beyond to take care of your shipping needs.
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September 2021 by Sarah J.
The worse postal service I've ever dealt with!! Incompetent mail delivery person and staff! Always losing, misplacing, lying, etc!! Very annoying! Banner Elk, NC.
