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September 2023 by Donna Morea
Probably the worst CVS I’ve ever been in. The pharmacy tech had a snarky attitude and asked questions but didn’t listen to the answer and had to keep asking. Weird. Also my prescription was not ready when promised.
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August 2023 by Nick C.
Called to check on a prescription and the lady on the phone was not helpful at all and extremely rude. I will be switching pharmacies.
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September 2022 by Becky M.
I don't usually write reviews, but my experience at the CVS in Beaufort NC warrants it. Last Wednesday and Thursday, we dealt with pharmacists that were absolutely NO help. On Wednesday, the pharmacist said flat out NO, that she would not call my husband's Orthopedic surgeon to try and facilitate his prescription. He had seen the doctor that morning and a herniated or bulging disc was suspected at L3 level. Husband was in severe pain and had spasms for 4 days before he could be seen. We knew that a prior authorization would be required for the prescription because it was an opioid. When we asked the pharmacist to call the surgeon's office, her answer was emphatically NO, she wouldn't do that. We were not able to get through at the doctor's office and believed the pharmacist would be able to! At pharmacy closing time, my husband still had no pain med. The next day, we called not only the doctor, CVS and but also our Medicare provider. I spent hours on the phone trying to figure out where the issue was. At approximately 3:30 pm on Thursday, we were told the prior auth was approved and was at CVS for filling. A call to the CVS informed me that the pharmacist was the only person that could fill an opioid script and she was involved in giving flu shots until at least 6:00 pm. The pharmacy tech said to call back after 6:00. When I did call back, I was told it would be at least another hour. My husband finally got his pain med at 8:00 that night...36 hours after leaving the surgeon's office. When I went through the drive-through, the pharmacist happened to be the person that checked me out. I was not very nice...told her I had never had a pharmacist refuse to call a physician's office on behalf of a patient. Also told her that I would be moving our business to an independent pharmacy down the street. She replied that she was sure they'd love to have my business! Again, I was pretty upset over the entire issue and was not nice to her. I asked the Lord to forgive me and moved our business today! Do yourself a favor, take your business to a caring, independent pharmacy. The " mom and pop" drugstores actually care and will help you! We had never dealt with CVS before we moved here a year ago...never again! My husband is not a drug-seeking addict, hasn't had an opioid script since his hip was replaced 9 years ago. Maybe that's what the pharmacists thought and why they were so unwilling to help us!
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July 2022 by Google user
Thank you so much CVS for the availability and convenience to get tested for Covid AND FOR FREE AT THAT. Even though the waiting period is an agonizing time, the fact of having GONE THROUGH NO TROUBLE AT ALL to get tested makes sending this THANKSGIVING to CVS SO TRULY GENUINE AND HEART-FILLED, MORESO VERY WELL DESERVED TO YOU AND YOUR STAFF. THANK YOU ALL FOR YOUR GREAT WORK AS ONE ACCORD, THIS WAS THE MOST CONFORMING THING TO HAVE EXPERIENCED. PLEASE KNOW THAT YOUR VERY PRESENCE AND YOUR RISK TAKING NATURE IS SO VERY APPRECIATED. YOU ARE ALL REMINDERS FOR OUR DAILY HOPE IN HUMANITY.
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February 2022 by Erica Jean
Thank you so much CVS for the availability and convenience to get tested for Covid AND FOR FREE AT THAT. Even though the waiting period is an agonizing time, the fact of having GONE THROUGH NO TROUBLE AT ALL to get tested makes sending this THANKSGIVING to CVS SO TRULY GENUINE AND HEART-FILLED, MORESO VERY WELL DESERVED TO YOU AND YOUR STAFF. THANK YOU ALL FOR YOUR GREAT WORK AS ONE ACCORD, THIS WAS THE MOST CONFORMING THING TO HAVE EXPERIENCED. PLEASE KNOW THAT YOUR VERY PRESENCE AND YOUR RISK TAKING NATURE IS SO VERY APPRECIATED.YOU ARE ALL REMINDERS FOR OUR DAILY HOPE IN HUMANITY.
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December 2021 by Beth W.
After 2 weeks trying to get a prescription filled, I am giving up. I went in to pick it up after they called me to say it was ready and when I got there, they said the prescription had expired. What? So they said they would reach out to my Dr and request it be approved. Several days later, I called CVS to find out the status and they said they were still waiting on my Dr. So I called my Dr. who told me they approved it 2 weeks ago and then also confirmed that CVS sent them back an email confirming receipt of the prescription. I called CVS again today and gave them this information. I was told they didn't have any record of that so I told her my Dr. offered to give a verbal approval over the phone and she said she would call and get back to me. 3 hours later, I hadn't heard anything so I called back and talked to someone else and was told the same thing, they hadn't heard from the Dr. so I asked if they called her and they just said "we're still waiting to hear back". I have never had issues with CVS over the past 10 years that I have used them but this location is terrible and I will not use again.
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January 2020 by Martin E.
Used to be good service but since they took over for medical park pharmacy service has gone to 0. If there was an option to put no stars I would. Will not answer the phone have even set on hold well over an hour no one ever picked up. Finally went to store every customer at the counter was either politely complaining or screaming. My wife has been without her blood pressure medication for a week. Was even told by employee they do not have time to answer phone. Another employee stated all they do all day is put up prescriptions that have been canceled...(I would assume from people tired of waiting!) Three other customers at the counter finally left claiming they were moving to another pharmacy. I as well am working on doing the same thing today. Taking on Medical Parks work load may have been some corporate big wigs idea of increasing business but when customer service goes to zero in the long run they are going to loose their customers. Saddest part about it Pharmacists and employees really do not seem to care one way or the other. Soo long CVS!!! Been Nice Knowing You!!!
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January 2020 by Sandy C.
Once again The CVS Pharmacy had let my husband run out of his high blood pressure pills, and all they can say is they are working on it. Call 3 days ago and they said they were working on them and today till not done. Will be going to Wal-Greens from now on. For 30 years I have used CVS with no issues but this CVS for whatever reason for the last 4 months can not get their act together. People are playing with people's lives here, hire more people if you need too but people depend on Pharmacies to have their medicine ready before they run out.
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July 2017 by Phil Snell
Erratic! One day my phone # doesn't work, the next day it does. Try to overkill my prescriptions. Smart speck pharmacy asst looks on computer and says if u were taking med as directed I would be out. How do u know how much medicine I had on hand when u refilled it last time. Now I' standing in line at 6:00 behind a lady checking out groceries. At 6:02 He tells me pharmacy closed at 6.
