-
May 2022 by Cyndi Pass
Horrible customer service!!!!! I have a bar project and called to find out which size I needed for my 18" wide granite top. We decided 14" long brackets would be right. I received them, they were 18". I called to tell them that they were too long and to please exchange for the original 14" that we agreed on that is also printed on the receipt. I was then told that I would be charged at 25% for a "restocking fee" and that they always come 4" longer than what you order (??) even though right on the receipt it says; "Customer satisfaction is our goal. If you are not completely satisfied with your purchase and need to return it please use the enclosed label to do so." What a bunch of malarkey that is! So now my project is 2 weeks behind schedule and I'm paying for something that I'm not even using even though it was their customer service people who told me which ones to order!! Unbelievable!!!
-
March 2020 by Inxs 1.
After being in the natural stone industry for going on 20 years, I've seen this type of "Hidden" countertops support used before but I didn't really understand it. To be 110% honest, I was lost. I called and left a message and within a few moments Kyndal called me back. Thank my lucky stars for her! Her excellent product knowledge and experience with these Harmony Hidden Countertop Supports answered all my questions and trust me, I had many questions. Thank you so very much Kyndal for putting my mind at ease which will inturn, allow me to extend your knowledge to my client. Thank you for being there for people like me. Knowing me, I'll end up having more questions about more products and we'll speak again. Many thanks. Shanta Fuller-Stone Crafters USA-Outside Sales and Design Atlanta, GA You've got a Fan for LIFE!
-
September 2019 by Jenn Burch
Great company from the owner, customer service and warehouse manager
-
September 2019 by Chris Burch
Great company
-
May 2019 by Daniel Lee Jr.
Federal Brace has excellent products to choose from. I was installing a countertop and wanted invisible supports that would protect my granit. They had what I needed and got it to me quick. The customer service was great also.
-
April 2019 by Cathy morgan
We purchased brackets for our outdoor kitchen. The customer service team was very helpful. Our install went off without any problems and now we have our beautiful eating bar outside. I will definitely use their product again and recommend to others.
-
April 2019 by joshua toal
American innovation and manufacturing at its finest. 10 years ago, Federal Brace looked at an ordinary, functional bracket and went on to develop the broadest bracket offering the world has ever seen in the kitchen and bath industry. Every bracket is designed in house and a new one is release on a monthly basis. Federal Brace knows brackets.
-
April 2019 by Cadence Jordan
Great place for your solid surface support needs! Pretty much have everything you might need.
-
April 2019 by mother stucker
"I sincerely appreciate that this company & their products are PROUDLY American Made!"
