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November 2023 by Michael Williams
Great service, had a warranty issue on my 2020 ford f-150 raptor, and the guys got in it in quickly when other dealers in the area wouldn't. Richard Farmer Was great and knowledgeable. I appreciate them keeping my company truck on the road.
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November 2023 by John Jordan
Salesmen work hard to deliver a quality experience to each and every customer. Your best deals will be with Keith Hawthorne Ford in Belmont. Be sure to ask for David Jolly(The Jolly Man}.. Thanks for all you do......
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November 2023 by Mark Guzzo
Doing a bunch of truck research I was looking at either a Ranger or Maverick. Chris was the sales person that greeted my wife and I. I immediately said "Only looking, not at all buying today". As I enter the sales floor I eyed a 2023 Maverick Lariat Hybrid and jumped in the back, then the front. Fast forward, done test driving several trucks and one was a Maverick XLT Hybrid.As we sit and talk numbers (wait. I'm not buying, just looking) I keep comparing the rides and asking about the Maverick Lariat on the sales floor. That truck was ordered by a customer, but they never put any hold on it and was not responding to the dealership. So Chris asked the sales manager and said that if I'm really interested, he can get me that Maverick (grrrr.. not buying today). As we talk I softened up and agreed to move forward with the purchase.Where the tires meet the road.My wife and I are sitting with the finance manager Randy, who is very upfront/real and a joy to talk to, He shows great interest in the Mini we drove up in and he and my wife just had a nice side conversation about the car. I did not feel strong armed in any way. After a long wait (on the banks) we signed and I drove out with a 2023 Maverick (not buying anything.. right!)In the end, very happy with the entire experience from the walk in to the drive out. Thanks Chris and Randy for your professionalism!
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November 2023 by Jonathan Mayhorn
If you’re looking for truly exceptional customer service, check this dealership out. The staff at Keith Hawthorne Ford went above and beyond to ensure that we left satisfied. Special shout out to KB and Todd!
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October 2023 by Ashley Kramer
I had such an amazing experience at Keith Hawthorne.I had the opportunity to work with Daryl - who was helpful, knowledgeable and honest about my options.They have a great variety of vehicles on the lot ready for purchase.Even financing was a breeze!Needless to say, I HIGHLY recommend their services.
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September 2023 by Bobby Childers
The purchase was smooth. Salesman was new but good.. Really love our new vehicle. Only downside was the final purchase. The dealership did not have enough personnel to handle the final purchase paper work so it tookapprox 2 hours more than time than it should have.
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September 2023 by Tracey Partridge
The most amazing experience!!My previous 4runner had just been totaled and I needed a new one asap! I was stressed, I was nervous, and I was doing all of this over the phone and virtually. They walked me through the process and handled me as if I was family.Friday I found the car, by Saturday they had personally delivered it to me in South Carolina!This car is better than the one I had before, Better than I could’ve imagined! Such amazing people and I am forever grateful! I would highly recommend Tyler, Don, and Todd and the entire dealership!The absolute BEST!
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September 2023 by Robert StoneCold
The experience with my salesperson David Jolly was exceptional. From the outset he went above and beyond to earn my business and show the true value that of what it means to help a customer. My overall experience with Keith Hawthorne Ford was very pleasant and never felt any pressure. Even after my truck was brought home the team at Hawthorne wanted to be sure I was not forgotten. David, keep doing what your do and show this business what it means to be a true professional! Thank you very much.Robert
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August 2023 by Tina Hayes
We had an unbelievable experience at the dealership. Received top dollar for my trade and rebates on a 2023 Ford Edge. If you're in the market, go to Keith Hawthorne Ford of Belmont! You won't be disappointed.
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August 2023 by William
Our family has been doing business with Hawthorne for many years and every time we deal with them it is a great experience. We needed a little heavier duty truck for hauling our camper and could never find the perfect one. We stopped in one day and spoke to Survilla and let her know what we were looking for. She kept an eye out for us and a few weeks later called us with the absolute perfect truck. Survilla is a national treasure and goes beyond the deal to get to know you as a person. There is literally nothing bad that I could say about this experience with Keith Hawthorne. The entire process went very smoothly from the time I sat down to talk to them until I was driving off the lot...do yourself a favor and come see them in Belmont!
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July 2023 by Elisa Brittain
We had a great experience upgrading to a newer SUV for our little family. Chase Hudson was the key to our process, he was patient as we worked out a deal that was suitable for our family. He helped with our 1 year old and even took the time to drag my car seats around. He went above and beyond! KB was the man in getting us out quickly after signing for our new car. And Pop made sure our car sparkled and was clean before we left for home. This was our second time working with them and have never been disappointed. They definitely take care of veterans / first responders.
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July 2023 by Jenna Dellinger
John Kymla did a great job for my husband and me. My new truck was cleaned and fueled up to the max!!! He stayed in contact with me about a few kinks that needed ironing out, even on his days off! This will be our third truck we have purchased from KHF in Belmont. Thank you John for all the follow through!
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July 2023 by Tony Gutierrez
Let me start off by saying this comment is long overdue. I had this issue a while ago and just kept forgetting to leave a review. Just wanted to take a moment to acknowledge how helpful the service team and Robert D were. Had a tire issue which occurred late in the day and after doing a desperate Google search, found Keith Hawthorne Ford. Drove in and discovered that I had run over a nail. The team there told me not to worry and that they'd get me fixed up. They fixed my tire and I was on my way much faster than I had anticipated since I didn't have an appointment beforehand and even though the plug price was a bit higher than I'd like to pay I can not say thank you enough for them getting me taken care of.
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July 2023 by Chris A.
Agreed on a price for a vehicle by phone and by the time we got there 2 hours later, they had sold it to someone else. I think they just used our offer / verbal contract to get a higher price from someone who could get there faster. Probably better off not to deal with someone with such a lack of integrity.
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July 2023 by Gail Spring
Scott Harkins was very patient and not pushy even though it took me a couple months to finally get in there to meet him. He found a vehicle that should work well for us and they have been pretty easy to work with. Thank you Scott!
