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August 2023 by Suezanne Bilodeau
They like to let things keep charging things on your account even if it's already overdrawn.
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July 2023 by David Hughes
Do not bank with this institution. Find a reputable credit union instead of a failing bank. You could actually earn interest on your checking or savings account and they make you an actual member. Woodforest is one of the worst, hence the reason they are inside Walmart instead of a stand alone branch and it is not for convenience. The phone customer service is one of the worst. They’re only looking out for themselves and not you!
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May 2023 by Chief Cesar
I do not write reviews but I made an exception with this store. The lady helping me didn’t want to give me a reason why I couldn’t cash my check when I’ve cashed larger amounts. She wrote on the back of my check and was getting ready to cash it but decides to give it back and immediately say “ I can’t cash it today and I don’t have to give you a reason why”. I left and went to a different one and Immediately received better customer service and my check was cashed.
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May 2023 by Alexxxis Quinn
2 weeks in a row I’ve been at this bank for fraudulent charges as well as needing to cancel a acct. it wasn’t ever cancelled and got hit with a fee. Now I’m being scolded by Matt for being slightly upset that my time and money isn’t important to them. Will be finding another bank
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May 2023 by James Davis
Formerly the best customer service and fastest location of them all. Now if you go anytime prepared to start there a hour. Sad!
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March 2023 by Lynne Harwell
Have called for 2 days no one answers or will call me back. My accounts have been compromised am only trying to verify my account with Woodforest has not been compromised
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October 2022 by TreeCare Charlotte
Star is Awesome and the staff always welcomes you with a Smile! Always in and out with no hassle! Only Woodforest I go too!!
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October 2022 by Tabitha Baldock
Melissa and star are the best bankers in the tri state area
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November 2021 by S.M. G
Mark my words FTC CLASS ACTION SUITE!!!
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April 2021 by James Newton
They NEVER answer the phone at the Belmont location . However you can call other branches in Gastonia and they always answer the phone. Time to switch Banks
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March 2021 by Zack Miller
THEY DONT ANSWER THE PHONE
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January 2021 by sylvia hodges
They are very nice and always smiles when they greet you ?
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October 2020 by Jayme Meetze
Always easy, quick and convenient. 100 times easier to do banking than at Wells Fargo for sure.
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May 2020 by Latonya Johnson
I go to this location a lot for cash advance . Apparently today today i went and the teller stated she didnt have big bills til Monday which was fine, then she goes to the back and said today we not going to be able to do a cash advance for non account holders. Unless you want an account with us. I said No. She states so you do want to be an account holder? I said no its ok ill try to go some place else. During this natural disaster covid19 i felt like crying because i needed the funds to get my handicap daughter medication smh.
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May 2020 by Travis S
When it's closing time, they close regardless of whether or not they have customers in line. That's not how you keep customers.
