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February 2024 by Emilie Wyatt
THE ABSOLUTE WORST PHARMACY EXPERIENCE EVER. Everytime we come to the drive thru medications are never ready or they are out of stock & it takes over 30 min just to even get up to the window or anything dealt with. Avoid getting your prescriptions sent here at all if you can help it.
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February 2024 by Riley hamrick
This is literally the worst pharmacy! I’ve been on the phone waiting for someone to pick up for 15 mins. They’ve got the laziest people working in this place. It needs to be shut down and everyone switch to Robinson! CVS needs to do better!
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February 2024 by Melissa Carver
The pharmacy is terrible. My mom picked up a blood pressure medicine and the nurse pharmacy wrote the wrong order on the bottle. She had the order from the doctor and cvs had her dose instructions doubled. My daughter ran out of Focalin and when we went to get a refill and they said they did not have it in stock and offered us a partial. We called when we ran out of that to get the rest and were told they can’t fulfill the rest after we picked up a partial. I went to get a refill on my medicine and was told it was being ordered. Called a few days later to check and was told they haven’t had that medicine in stock for months call Walmart. So I called to find the medication in stock at Walgreens. Called this cvs and was on hold for 25 minutes. CVS told me to get the fax number for the transfer. Called Walgreens back got the fax number called CVS back with the fax number just to be told to call my dr they can’t transfer the prescription. We need a decent pharmacy in our town and CVS isn’t it.
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February 2024 by Kayla Graham
This store needs better support from corporate to be worth going to again. My family and I went here for over 20 years.When the other pharmacy in town shut down, this store unfortunately had to take on an unmanageable amount of clients and you could tell the staff was burnt out and overwhelmed. Customer service has gone down the toilet and wait times are typically 30-50 minutes in the drive thru. Orders aren't processed in time.I think what this store really needs is for corporate to step in, expand, and provide more staffing and better support. It's not the staff's fault for being burnt out with an unmanageable workload.I don't understand how there's such a huge difference between this location and the location a mile up the road. This one has been neglected for so long compared to the bigger store that has better staffing and runs more efficiently.Since switching to the other location I have had zero issues.
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December 2023 by Moe's Family Fishing
Always a 30 min wait in drive through and or inside pharmacy the lack of drive to work or to do anything is seen as soon as you walk in don’t waste your time at this location
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December 2023 by Jimmy Hart (Jay Jai)
CVS is my personal choice when I chose to visit a pharmacy. They are super efficient at getting my medication filled, they explain and breakdown, in a way I can understand, questions that I may have about what was prescribed to me by my doctor; and they are friendly approachable people. The coupons they offer have saved me hundreds of dollars if not more, and they stay pretty well stocked up with inventory.
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December 2023 by Rick “Ricky” M
I called the store and spoke with Tami. I called about the Mounjaro which is supposed to be on automatic refill and was told was a least 5 days out and another refill that my doctor had done last Thursday was still in process. When I started asking further questions I was told the Mounjaro and my other prescription was ready. The person I spoke to was rude to me and that was not necessary I asked questions that obviously she could not handle because she lacks training and does not do very well at customer.I do not appreciate how CVS is handling their Pharmacy orders much less this person's attitude. I was looking for the person in the store that I had spoken to on the phone. I saw one person that look like she was in a bad mood. I was correct she started off telling me me that I was rude to her. Do you realize that that's the same thing as an admission to guilt. I been employed the past 30 years and information technology I have spoken to all levels of people from managers to owners of companies. I worked at Bank of America with credit cards analyzing People's Credit and so forth. I also deescalated phone calls from angry customers. So I have taken the abuse and yet performed very well. Because every phone call and everything I do is documented everything is seen and heard.I think that same expectation should be at CVS Pharmacy. I have since transferred all of my prescriptions over to Walgreens. This Walgreens is also new to me and I hope they are not like poorly trained CVS Pharmacy employees. If enough people transfer their prescriptions elsewhere then CVS might realize what's going on. This is really a customer service issue that should be eliminated.I will be discussing this further with upper management.Yahoo Mail: Search, Organize, Conquer
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November 2023 by Debra Williams
This is the slowest pharmacy I've ever seen. They won't answer your calls just walk around like it's not ringing. Let customers stand in line for 20 mins and won't help
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June 2023 by Jill DeNote
Store is very dirty. Can not believe how filthy the rugs are. They are not busy so they should take time to vacuum. I left and did not purchase what I went in for. Could not stand looking at the rugs.
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June 2023 by Jackie Rush
If I have meds sent from my doctor sometimes it's not ready till the next day. Very slow
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May 2023 by Susana Flores
They have sign for open 8:00am and all the time is close. .
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May 2023 by Zach M
Closed during their normal hours. Person came to the door (3 hours before the sign says they close) and told me "we're closed today". Waste of a trip.
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May 2023 by Tarek O.
lines are always long ... the employees there act like they just want to leave and have no time for any questions ... I will never go there again
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April 2023 by Kayla Michelle Graham
Cannot keep medications in stock and my sister had to go without a medication that can cause serious withdrawal symptoms. She has had to do this several times because they do not place their orders in a timely manner nor do they check in the inventory when they are supposed to. We called to check on her medication the day that it was promised and was told "We haven't checked the truck in yet because we're too busy."If you're understaffed then hire more people. The staff, aside from the longest-standing pharmacist, are all rude and they do not act like they care about anyone in the community that they serve. My family has either transferred to other pharmacies or they get their prescriptions delivered because this pharmacy is not worth it. It is SAD that it's the only pharmacy we have in town and they can't even serve half of us.
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March 2023 by Summer Dills
WORST CUSTOMER SERVICE EVER!! These people do not care about you or your children! They made my 7 year old Wdaughter go 3 days without her antibiotics because they were to lazy to order it! They lied to me twice and told me it had been ordered. But never was. So I personally had to transfer her script to another pharmacy. They couldn't even do that! And the pharmacy tech was so rude. She had this I DONT CARE ATTITUDE! THEY ARE HORRIBLE! PLZ DONT WASTE YOUR TIME ON THIS PLACE!