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March 2024 by Billy Rank
Every time I pay off my loan it adds .05 cents to my loan. Iv paid off 3 times now. Will never use this bank again. The app to pay loans is junk as well.
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February 2024 by Michael Cairaway
Very up to date and nice
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February 2024 by Randy Montgomery
Wonderful and very helpful staff a marvelous place to bank!
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January 2024 by Judith Huber
I am deeply disappointed in the customer service support at the Black Mountain location. Wait times are long and too many times mistakes have been made. Today, I was the only person at the drive-through window and there were no customers inside. I sat at the window for at least 5 minutes before having to beep my horn. One representative looked at me but walked by. The other was busy talking to one if their technicians and when she finally came to the window, the excuse was they were short-staffed and were having technical problems. I am on my work lunch hour! Then when I get home, I discovered my deposit was put into the wrong account. So I tried to call to speak to someone and, of course, no one picks up the phone and you can't leave a message so I am having to write a review. I am considering changing banks where service is quicker, attentive, and accurate. Right now, this expectation is met by one of the bank managers, who is exceptional except for the fact that she must also serve customers who meet in her office. An institution this large should serve their customers better by staffing their branches at the teller windows and providing thorough training.
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October 2023 by Dr. Blake
BURN THIS BUILDING TO THE GROUND! This 5/3 location is the sole purpose for me cancelling my accounts with them. The employees are a living nightmare. I have never been in there without running into issues. The one thing that is guaranteed is that the same girl who works the counter will be mindlessly talking casually with someone while a long line waits for her to finish her conversation. I have never been to a bank where the staff feel so comfortable lallygagging, completely oblivious to each customer being in a hurry. I have never hated a bank experience more than each time i walk in there. Let alone, the last time I was in there they changed my personal account information without informing me. Super weird and unprofessional. Fire the staff and retry. The ladies at the counter are 100% unhelpful and 100% the reason for closing my accounts with fifth third.
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October 2023 by Beth P.
Let me start by saying that Bonnie seems like a truly great employee and I do believe she is working to try and fix the problem though she says she may be unable to.Let me also add that I've been a customer for 5 years BEFORE THEY EVEN BECAME 5TH 3RD IN 2008. HERES THE PROBLEM. I went through the drive through at closing with 3 checks. 1 was for $1150.00. THEIR Machine read it for $12. !!!$12!!!!! And shorted me $1138.00 I called repeatedly starting at 8:55 am next day. Finally got a human. Explained it all. She said the money would be put in my account.2 days later, still not there. The check posted at the check writers bank for $12.00NOW 5TH THIRD IS TELLING ME IT MIGHT BE UP TO ME TO GET THE 1138.00 FROM THE PERSON. Because their machine read it wrong and then let it post at the other person's bank.Meanwhile I'm short 1138.00 in bill money and it s Friday. It will be up to 3 business days (next Wed.) Before I know anythingCAN THIS EVEN BE LEGAL ???This financial institutions service and practices are disastrous.
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October 2023 by Beth Phillips
Let me start by saying that Bonnie seems like a truly great employee and I do believe she is working to fix the problemHERES THE PROBLEM. I went through the drive through at closing with 3 checks. 1 was for $1150.00. THEIR Machine read it for $12. !!!$12!!!!! And shorted me $1138.00 I called repeatedly starting at 8:55 am next day. Finally got a human. Explained it all. She said the money would be put in my account.2 days later, still not there. The check posted at the check writers bank for $12.00NOW 5TH THIRD IS TELLING ME IT MIGHT BE UP TO ME TO GET THE 1138.00 FROM THE PERSON. Because their machine read it wrong and then let it post at the other person's bank.Meanwhile I'm short 1138.00 in bill money and it s Friday. It will be up to 3 business days (next Wed.) Before I know anythingCAN THIS EVEN BE LEGAL ???
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August 2023 by Liam Gilbert
The folks were nice enough, but incredibly unhelpful. It takes weeks of phone tag just to work on a simple problem with signing in. The problem was never solved and i was told to just call the customer support who just google things that you ask them, they have no idea what they are doing. On top of this they conceal the real interest rate you will be getting on your accounts and hope you don't notice, you then have to jump through hoop after hoop to get the money they owe you. Worst bank I have ever worked with BY FAR.
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August 2023 by Monkeyman
I'm from a different state but 8 year Fifth Third customer and Kimberly helped with a problem on one of my accounts. She was very professional and went out of her way to help me even tho she had a customer to help before me. We're here on vacation and love this whole area around Ashville.
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July 2023 by Tamela Wilkerson
Drive through is always unbelievably slow but today was the first time the employee was rude! 7-18-23 @ 1:35.
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July 2023 by Spence B
Accounts get shut down with no notice, People at this branch never pick up the phone even though no one is ever here and they are never busy, the ladies goof off and talk about nonsense and waste everyone's time.
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June 2023 by Ty M.
Great customer service. Staffers assisted with my fisical needs.
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May 2023 by Kevin Birkmayer
Fifth Third has many issues and service continues to decline, I am a customer for about 15 years with personal and business accounts. I have closed half of the accounts over the past year. Latest issue at this branch was the set up of a business money market. Interest rate was supposed to be 3.75%, receiving .1%. Called them in their error after 3 days the issue is not fixed, no apologies and more importantly the $800 in interest owed to me is not in my account. With banks failing right now one would think the bank would act with urgency to fix. Guess not, if it was their money I am sure it would be fixed by now. Update, now 13 days from notifying the bank of their error, the interest owed to me for letting them use my money is still not in my account. Beware to all as I am supposedly a “Premier” account so if I cannot receive simple interest payments what do you think they will do for a basic account?
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July 2022 by Chad Wilbur
used to bank here for years I never had any major issues with them my biggest issue is I lived in Asheville and they didn't have a branch there so anytime something will come up I would have to drive to Black mountain. But that's not the branch itself's fault.
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May 2022 by Darryl Causby
My only complaint is they closed the branch in my hometown
