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June 2023 by Midnite R.
Paid for 2-day shipping it's been 5 days now still no package. They claim that they attempted delivery yesterday they did not I work from home I am here they never showed up let alone attempted to deliver. next thing they say it'll be here today by 8:00 p.m., NOPE, never showed. Calling customer service is a joke. When I asked the customer service rep when am I actually going to finally receive my package "Eh. Maybe Fri." No explanation no apologies no nothing, and MAYBE?? I WILL NEVER USE FEDEX AGAIN!
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May 2023 by Kevin M.
I am beyond livid, I am PISSED! I have no idea why this service can't get their SHIT together! I was supposed to receive a package from Verizon today. The delivery was scheduled from 9:40 AM - 1:40 AM I logged in to watch the tracking. When I received notification that delivery was today I got dressed and sat in the Lobby of my Apt. waiting, waiting, and waiting. about 12:30 PM I get a notification that there is a delay! I check the status and it say the driver attempted delivery, HOWEVER that is LIE what the driver did was pulled up into my Apt Building parking lot and then turned around and left. That is not an attempt to deliver! instead the lazy ass driver decided they were too lazy to be bothered! I call their 800 number to deal with their idiotic IVR/AI which cheerfully claimed that my package is on it way tomorrow. Or if I wanted I could drive all the way to Romulus to pick up my packaged after about 10 minutes of this bullshit I finally got contacted to a LIVE agent. Only for the idiot to go through same bullshit! So, I told him so what you are telling me is that you have lazy ass drivers who want to get paid to NOT to do their job? and you want me to load up my wheel chair to travel to your hub where you have lazy ass employees to wait for a package that should have been delivered?Unacceptable! - FedEx is PAID to do their job deliver packages, not drive around and look at pretty buildings. Instead of getting their lazy asses out of the vehicle and actually taking an elevator to my floor and knocking on my door the asshole decides to LIE stating an attempt was made! I am not sure to be fair if the driver was male or female if the driver was a young punk or an older lazy ass driver. either way if you expect to be paid, or be paid a higher wage you need to do you DAMN JOB! The mindset today is that you don't want to work but you expect someone to just had you paycheck for just being! What the hell has happened to this country. If you are not getting paid what you think you are owed then QUIT the job and go some place else and let those who need the job work!
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June 2022 by Ricky G.
Extremely unprofessional and they screw the customer over. I shipped my documents from them and they were very slow. I also purchased a car mount suction cell phone holder. Opened it up, in the parking lot, and it was defective and missing a part. The mount was for my done so he went in to return it and they wouldn't exchange it. I went back in and complained and they could have given 2 rats rears that my brand new purchase worked properly. STORE POLICY doesn't do returns or refunds on JUNK they sell and they don't care. I guess they can waste their time dealing with my CUSTOMER FRIENDLY credit card who'll be denying them payment. I but materials 100 times the price of this item everywhere and get refunds or exchanges all the time. As a contractor I guarantee my work but not them. Don't even bother wasting your time with this store, they're crooks and their policy should be illegal. Well congratulations Fed Ex I guess I'll be using another shipper and printer for the next 3 years that I'll be working on our construction project just down the street.
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September 2021 by Len C.
this has been the worse shipping experience I have ever had! The package was a 2 day shipping sent on Aug 31 and we still dont have it. Fedex assured it would be delivered by Sept3, and it wasn't, then they saidSept 4th for sure and it hasn't. One source said call Mich ship center on Melrose but now they say its in Romulus and no ship date is available. Every call I make I get a different response. Lots of hi tech on your website but its useless! One source said to go to the Melrose site and pick it up....glad I didn't, its not there. Package arrived in Mich late last nite....how hard can it be to deliver from there with 24 hours to play with. I even had one agent tell me there was a festival blocking the road.....really. couldn't your hi tech have seen that ahead of time. Really disgusted. next thing will be the long holiday weekend and more delays. 8 days to ship a 2day special delivery package? great performance. Package #283170894327
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June 2020 by Taylor S.
My package was supposed to be delivered by the end of May. Tomorrow I will have to go pick it up. After calling three times to confirm my address and having them say they will have it sent to my house, it never arrived. They said they were unable to locate my address. Fed Ex is the only shipping company I have ever had an issue with.