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February 2024 by Betsy Hale
I love this store and always shop here when I visit Blowing Rock. I especially like the artificial stems. Prices had gone up which I expected but most disappointing and almost comical were the 2 ladies at the front. They were sprawled and cross legged at the front and totally immersed in their phones. I tried to engage them and let them know I was putting something at the register but would continue shopping and I could NOT get their attention. They were talking to each other, but not minding the store or the customers. No greeting, no interaction with customers. Really bad customer service on a busy Saturday.
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January 2024 by Judith Perry
Lovely decor and accessories. I love the Blue and white. They have a fabulous selection. Nice stems and holiday decor. Highly recommend.
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December 2023 by Just B M.
Rude is putting it mildly. Lady checking me out this week was very rude. From the time we entered the store it was as though we were invisible. Never a word said to my husband and I except for how much they wanted for the 5 items I purchased. Never again. My money spends well at other businesses who are polite and helpful.
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November 2023 by Tammy graham
What a rude employee at the front counter . She was rude and demeaning. Nope won’t be spending money there . So many other wonderful places to shop in Blowing Rock . Won’t be back .
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October 2023 by Tammy G.
Woman at front counter was rude and demanding. As I walked away from the counter she leaned over and made a comment about me to another customer! Are you kidding me ? Other customer looked around uncomfortably. There are so many wonderful shops in Blowing Rock , with kind courteous owners and employees. I will be spending my money at their establishments . They all employee adults .
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July 2023 by Essare Bullis
I've been shopping here since it was, literally, a wonderful brass shop. It is now expanded to a variety of beautiful, decorative, easily priced lovelies!
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June 2023 by Tracey Simmons
Wonderful place to shop. Affordable, unique, beautiful selection. The employees here are wonderful. They are so friendly and interactive. They make you feel welcome and appreciated.
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June 2023 by Ira Simmons
Great service and very friendly customer service. One Employee did like to Talk alot but very friendly.
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May 2022 by Nichole Ash
The sales clerks were so super friendly. The store is what dreams are made of. I purchased the loveliest blue and white footbath. I definitely plan on returning when I'm back in town. They have so many lovely and affordable home decor accents.
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February 2022 by Wesley Ackerman
Pretty cheap.
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September 2021 by Leslie T.
I love this store and it's ever changing collection of accoutrements. It's very tight and they're often busy but it's very worth a long look. So much to see snd love, good to go in with a plan - often devised by having scouted before and thinking about what you are going to do with any treasures found in the Brass Exchange. Friendly staff, great prices. I have a new space to fill, time to head to Blowing Rock for lunch and shopping!
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October 2020 by Caroline G
I think I ran into the same lady. She was very rude when I tried to return something that I bought 30 minutes prior because the store bag broke on the sidewalk. She said it was my fault and I shouldn’t have been holding the bag a certain way! What? Talk about poor customer service. I won’t be purchasing anything from this store again. I was so excited about my purchase and then for the entire experience to be soured by this awful lady was unfortunate. There are plenty of cute home stores on this block that have helpful staff that will get my future business.
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October 2020 by Michelle L
I encountered the rudest employee ever when Itried to visit the store in Blowing Rock today. I called before I came to confirm what time they closed and arrived 15 minutes prior to closing. When I walked in the store, the lady rudely yelled "We're closed" and when I told her I thought they closed in 15 minutes she said "well what do you need?", then said "I guess look around for a few minutes, knock yourself out" in the rudest tone. Needless to say, I did not enter the store and will never be back. She was so rude, my daughter asked me "mommy, why was she so mean to you?". Don't visit this store if you want to deal with pleasant people. Head across the street, as there is a cute new home decor and those employees were very welcoming.
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October 2020 by Michelle L.
Do not visit the Brass Exchange in Blowing Rock unless you want to interact with rude unprofessional employees. I tried to visit for the first time today and called before I came to confirm what time they closed. I arrived 15 min before closing and when I walked in the store the employee yelled "we're closed". When I said "I thought you closed in 15 minutes", she said "well what do you need?" then said "I guess you can look for a minute, knock yourself out" in the snarkiest tone. My daughter said to me "mommy why is that lady so mean to you?". Needless to say, I did not go in and they will never get a dime from me. There is a cute new home decor store right across the street...I went there instead and the employees were very nice.
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September 2020 by jill privott
I have shopped at this store for decades and have taken home countless well loved value finds for my home that always draw compliments!
