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November 2023 by Joan Smyth
Great experience! They communicated well about issues with my vehicle, gave me options of what to address now versus later, and did a great job fixing my car. I definitely recommend them and will be back!
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November 2023 by Brandon Dills
I love the automated system they use. This made my life so much easier. With all of the photos and information given. I felt I was still at the shop, even though I was at Starbucks enjoying my coffee. We would recommend L&N to anyone who wants an honest and trustworthy experience. No pressure sells, just honest trustworthy people letting me know the condition of my vehicle. We will return and recommend anyone in the area that we can.
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November 2023 by Vanessa Bianchi
Always great service , we highly recommend . Have taken our ‘05 JEEP here 3 times now.
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November 2023 by Sherrie Pitts
The staff was very friendly. The technicians were very nice and knowledgeable. They explained what they were doing and discussed any problems that were found. I highly recommend L&N!Service: Vehicle Inspection
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November 2023 by Tonia Vermeer
I highly recommend L&N! December was very professional, kind and informative. George, the technician did a remarkable job on my car. I will be using them again for any future service needs I have.Service: General repairs
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September 2023 by Eric Berkheimer
Awesome people to deal with and very reliable and they do awesome work. They give you a warranty with there work. They don't cut corners like a lot of places do.Services: Transmission
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September 2023 by Lizzie Sheets
Top notch service. I took my car in for an inspection and I was beyond impressed. The staff is friendly, pricing is great, and the people here go the extra mile. Like, they vacuumed my floorboards?? At no extra charge??? Hell yes I’m going here again.Service: Vehicle Inspection
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September 2023 by Robert Cochrane
Great customer service and thorough review of my vehicle, not just the primary repair. I appreciate that they made suggestions but with no pressure. I also liked the convenience of their digital platform, which included pics and videos for my review.
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September 2023 by Steven Cina
I was a mechanic and I was impressed with this shop. The most professional I have ever been too. Excellent quality work great communication and really nice people. My truck is now running better than ever.This is my second year using L& N they are still the best I have ever had service my vehicle. I am a Senior citizen and have used many other shops and dealers.
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July 2023 by BPC Reception
Very nice and knowledgeable staff... They made it easy for me to understand every step they performed on my car. Really appreciate them and I highly recommend them!Service: Transmission
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July 2023 by Reuben Morris
These folks are setting a new higher standard for workmanship and professionalism in the high country ! I had my truck in with them for several days and from day one they were communicative and accurate on their estimates; great work!!! I am now a loyal customer and will bring my other vehicles to them for service. Try these great folks and you won’t be disappointed! Thanks again!Services: Auto exhaust system repair
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April 2023 by C. L. Ellison
Could not be happier with the entire experience. We’ve been burned at another local mechanic so had some trust issues taking our only car to a new place but this is hands down the best repair shop in the High Country. They were communicating with us the entire time by phone, text, and email - super impressive! Happy to have a reliable mechanic at last!
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March 2023 by Greg Wooten
Lived in Boone from 2017-2021 and this is one of the only shops that work on diesels. I had taken my 7.3 Powerstroke to them a few times and they did good work but was on the pricy side vs other shops. The final time I took my Diesel to them I was leaking power steering fluid and was making a drive to Florida in around a month and told them I wanted every power steering line replaced(my diesel is a little older and does have some rust). I leave the truck with them and they call me a few days before I leave for Florida and say its ready. I don't mind the wait because they said they were busy but would get it fixed before I leave. The cost is high like usual but they have a great reputation for doing good work so I don't mind. They tell me everything is fixed but they did not replace all the lines only the leaking one. I ask why all the lines was not replaced like I asked and they say the other lines looked fine. I was rather upset about this but don't have time to wait and have the others replaced before I leave for Florida.Less then 100 miles out of North Carolina I start leaking power steering fluid again. Stopped at a auto parts store and got an entire gallon. By the time I got home I had put the entire gallon in the truck.This shop did a good job the first few times I took my truck to them. However I just cant take anything back to them when I directly tell them something I want done and they don't do it with as high as there price is.You get what you pay for and they are just to high to make mistakes like this.
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March 2023 by Bonnie Perkins
I have never had an experience like the customer service at L&N. They are a new standard of professionalism in the high country! They provided detailed recommendations for repairs digitally and in hard copy, they are unfailingly courteous and were more than fair when my recent brake repair didn't qualify for warranty coverage. I don't have a second car not anyone to pickme up and they allowed me to use a loaner car during the repair so I could get to work.They treated me like a VIP and I highly recommend them. They are exceptional!Service: Brake service & repair
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March 2023 by Roberto Antonio Diaz
Lucas and the team here are amazing. It is truly that straightforward and simple. They practice a long forgotten/lost ideology of providing the services you actually need and then make the repairs correctly so you can feel safe on the road later. If there does happen to ever be an issue, they don't scapegoat or divert it. They bring right back in, figure it out, and get you right. You can trust them with your unaccompanied grandmother to not be taken advantage of.
