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February 2024 by brian presnell
Always have what I need or can get it next day. Online orders ready when I arrive. Awesome staff at the 421 store in Boone.
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January 2024 by Greg Porter
I've been coming to this location since before I could drive, they've always been helpful and done right by me, great group of employees at this spot!
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January 2024 by Henry Gregor
Great place, made even better by the extra special attentive and friendly support of Matt at the counter. Every business owner hopes for employees of his caliber. As noted by another reviewer even doing a parts install in wretched weather didn’t dampen his cheerful and enthusiastic assistance . Really appreciated his being there.
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December 2023 by Heather Tracy
Very Rude I will never come here again! They damaged my car when they put in the windshield wipers I left .. one fell off when I used them … that’s not helpful.
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December 2023 by Kristina Heiks
Great experience with Matt at the hwy 421 Advance Auto Parts store. He was so helpful, cheerful, and knowledgeable, even while standing outside in the freezing cold to install my battery. If you need help, ask for Matt!
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October 2023 by Tom Bryant
Went there to return a defective starter under their lifetime warranty. Not only would the manager not honor the warranty but he would not cooperate with the other store since they were out. Other store next to Burger King had to order one so I was out of a truck for a few days. At least there's an Autozone and Oreillys now. Never had any problem with them honoring their warranties. Advance ain't the only game in town anymore. Never again.
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October 2023 by TJ Calloway
Always a clean & neat store. Staff is very knowledgeable and helpful.
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October 2023 by Joshua Newton
I was traveling with my family when it came time to change my brakepads. Im use to dealing with my local advance, so I was nervous walking in. I was assisted by Hope who was very knowledgeable and personable. Both of which put me at ease buying parts in an emergency. I'm so thankful for her and her awesome team.
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September 2023 by Ardyn Sheets
Went in with a leaking hose that i thought led to my power steering pulley when infact it was the lower radiator hose. Matt was so insightful and helped me with my problem at every turn and even helped out by explaining the installation process. Very kind, excellent service.
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September 2023 by Jacobe Miller
Went into return some bad quality detail brushes (bought and unused an hour prior) At this point some little girl at the counter started tugging on the brushe ends and said "I don't see anything wrong with these I can't refund them". 20 minutes later I'm using the brushes I tried to explain were poorly made, and wouldn't you know all the fibers started to fall out. I didn't want a refund, I wanted and exchange for cheaper brushes that weren't AutoCraft (in house brand) that girl needs to learn how to do a job correctly...maybe try McDonald's since that'd where her enthusiasm and service would better fit. Absolutely ignorant, never had a problem with and other troubleshooting or employees at this location. Must be nepotism or something for this low quality of an employee to have a paycheck from the only automotive store I go to.
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September 2023 by Norris Wiles
Staff is very friendly. Braden has helped me a few times and his customer service is exemplary.
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July 2023 by Melanie Gray
We were visiting from out of town when our cars battery went bad. We had such a wonderful experience with your employee Austin who tested our battery, sold us a new one and installed it super quick. He was polite, fast and friendly! Saved our trip!
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May 2023 by Se Me
So sad to hear they let Cheyenne go because of manager when informed that the store manager has been stealing hours since way back in October even possibly before to make up his 5o hours I have seen or called when cody was on brake many times so sad to know because one was guilty they let a innocent person who loved all us customers and made us keep coming back go all because store manager was the one stealing hours pretty petty if advance
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May 2023 by Benjamin Harmon
Pretty good part store always greeted when entering friendly employees.And they usually have exactly what I need
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May 2023 by Clarissa Schmal
Went in to get wipers. 3 employees later we drove away with one working wiper and one on loan until the correct one on back order arrives. ?
