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November 2023 by Brandon Mangano
To put it simply, the mechanics here do not know how to do basic car work, needed an oil change and to check how much life I have on my break pads before the holidays and came here hoping to get it done as I didn't have time to do it myself before I needed to travel, they got it done I picked up my car and was on my way. To my surprise, I ended up leaking oil all vacation because they didn't screw in the plug, also they cross threaded my lugs when checking my breaks, now I'm SOL and need a whole new hub, thanks Guys you suck
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November 2023 by James R. Besher II
We were in town for the holiday and had some issues. It was a few days before Thanksgiving, but they got us in. Made the repairs really quickly and for a reasonable price. Can't thank them enough
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November 2023 by Kort Woodward
One of, if not, best mechanic place in Boone! Always super fast and super helpful! I will continue to take my car here!
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November 2023 by Kimmie Tran 56
I recently had an experience at this car repair shop, and unfortunately, it was quite disappointing. I initially received a quote over the phone, which I confirmed twice to make sure I understood it correctly. I even asked about the cost after tax and agreed to the estimated total. However, upon picking up my car and paying, I was presented with a bill that exceeded our initial agreement, with no explanation.When I raised my concerns, the lady at the front desk adjusted the price by changing the parts cost, but it was still higher than what I was told. I insisted that what I heard on the phone included both before and after-tax costs, and I was certain because I asked for a price repetition.This kind of inconsistency left me quite wary. If unforeseen issues arose that required additional expenses, a simple phone call to discuss the situation would have been appreciated. Instead, I felt as though I was being presented with an inflated price that I had never agreed to.The swift and seemingly arbitrary changes made to the bill when I pointed out the discrepancy were concerning. It left me questioning the transparency of their pricing.My advice would be to exercise caution when dealing with this repair shop. Honest and clear communication regarding any changes in price should be a priority, rather than altering the cost without proper explanation or consent.
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October 2023 by Kimmie T.
I recently had an experience at this car repair shop, and unfortunately, it was quite disappointing. I initially received a quote over the phone, which I confirmed twice to make sure I understood it correctly. I even asked about the cost after tax and agreed to the estimated total. However, upon picking up my car and paying, I was presented with a bill that exceeded our initial agreement, with no explanation.When I raised my concerns, the lady at the front desk adjusted the price by changing the parts cost, but it was still higher than what I was told. I insisted that what I heard on the phone included both before and after-tax costs, and I was certain because I asked for a price repetition.This kind of inconsistency left me quite wary. If unforeseen issues arose that required additional expenses, a simple phone call to discuss the situation would have been appreciated. Instead, I felt as though I was being presented with an inflated price that I had never agreed to.The swift and seemingly arbitrary changes made to the bill when I pointed out the discrepancy were concerning. It left me questioning the transparency of their pricing. My advice would be to exercise caution when dealing with this repair shop. Honest and clear communication regarding any changes in price should be a priority, rather than altering the cost without proper explanation or consent.
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September 2023 by Ethaniel W.
I called on a weekday asking about setting up an inspection for my vehicle. I was told to be there by 11:30 for one. When I arrived, I was told by the nasty mouthed customer service representative at the front, that it was the wrong time and they started earlier. Rather than apologizing and saying she was incorrect, she chose to double down on her stupidity. Then told me they wouldn't serve me. They judge you if your a college student. Stay away from this hell hole for every reason.
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September 2023 by Justin Kent
I love this place! Honest car service businesses are rare and Custom Muffler Tire and Quick lube has treated me well every time I go in. They took care of my state inspections quickly and professionally each year before registration is due. Because of my good experience with them, I purchased 2 sets of four tires for both my cars this year and they had great prices and great service. Finally, I called to ask if they repair tires because I had run over a screw. They told me they did and gave me a price. I asked another question and let them know they replaced my tiresa few months ago. The receptionist let me know that flat repairs are included in the tire sales and there would be no charge. She could have easily charged me and I would not know the difference.
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September 2023 by Tristan Scott
My alignment was messed up bad and they fixed it in 25 minutes. It’s perfect now. The last time I got alignment with the same truck at different place it took the guy 3 hours and multiple tries to get it straight. I am very pleased with the service of this location
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July 2023 by Jerry Clamon
Drove / walked in this morning for an oil change and state inspection. Was able to connect to the WiFi, in their waiting room, and work while they completed the service in an hour. Very satisfied with the team at Custom Muffler -
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July 2023 by Robert Broce
So dissatisfied. Came in on day 1 and they didn't have the tires I needed, so they said they'd order them next day. No problem, made an appointment to bring the car back the next day and brought it at the specified time. They asked me to sit and wait for the 2.5 hours to closing time and then didn't get it done!! Want me to bring it back in day 3 and "I might be able to get it in"...
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July 2023 by sports for fun
came in for a inspection. had little wait and got me right in and out. was very happy. would recommend for inspections. will be back
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May 2023 by Michael-Russell Salmi
Needed car inspection and waited two hours. Other people got in after me for more work done to car and got out sooner. Also no bathroom inside
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April 2023 by Lianna Palko-DiStefano
Really nice staff, cheap and easy fix, didn’t try to up-sell
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March 2023 by MIchael Williams
Been dealing with this shop since the late 90s. Always honest, fair pricing and quality work.
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December 2022 by Wendi Hash
CONSUMER BEWAREWe recently went to Custom Muffler, Tire & Quick Lube. We will NEVER go there again and will make sure everyone we know is aware of their business practice.We asked where they purchased the parts and they claim from Napa Auto Parts.Before doing the work they quoted us 1800.00-1900.00 plus tax. After they completed the work I received a phone call saying the price was 2629.25.As you can see the prices for the parts have been nearly doubled. I called the owner of the shop, Taylor, to discuss the price increase (quoted and of the parts used). He said “ I have a lift to pay for and a $10,000 machine that I used to fix your exhaust on your car.” He claims he did not rip me off, but you can see the proof in the numbers.I understand there’s a cost in running a business and you need to make a profit even on parts, but how can he justify making $915.58 off parts alone.After paying the $2629.25, we only received a 12 month warranty.In our opinion GO SOMEWHERE ELSE. AND GO WHERE THEY WILL ALLOW YOU TO BUY THE PARTS YOURSELF!We work hard for our money and to quote us one price and jack it up AFTER the work is complete and without telling us so we could decide to continue is shady.We could say a lot more about his business practices but we think the numbers say enough and will just leave it at that.