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March 2024 by Bryan Leovy
Matt at the front desk was very helpful.
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February 2024 by Emily Calloway
This location is super quick and easy. They get you in and out, the staff is pleasant, and they even had one of their employees take me 10 minutes down the road to pick up my car after returning my rental. Most importantly, they had cars available! Highly recommend.
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February 2024 by Cynthia Richter
I called on a Friday to make the reservation the following Wednesday, that my insurance had set up. I was given the time of 4 PM on Wednesday to pick up my rental. Once I arrived, they helped me very quickly, but then installed on a vehicle like they did not have one in to rent. We went outside to do the official walk around and to only charge the small fee in which was needed for the vehicle. However, once following up on my bills, the next day realized they had took out $350 more than what was supposed to have been. They did tell me once I called that there was nothing they could do. After calling headquarters, they stated I should receive it in 24 hours.
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February 2024 by Sharon
I made a reservation for a rental car from Enterprise Boone NC a week ago. No problem with making the reservation on line. Enterprise Boone NC called me, the night before I was to pick up the car, half hour before they closed. To tell me “ my reservation with us for tomorrow, unfortunately I'm gonna be completely sold out tomorrow. I won't have any availability probably until Monday or Tuesday of next week.” And would not answer the phone when I called back. The call center could not confirm or deny the information. Just that “I had a reservation “. Frustrated!
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February 2024 by Jennifer Kurtz
Honestly, some of the best customer experience I’ve ever experienced. Steven and Matt truly understood my stressful car situation and provided quick and patient service. They had so much understanding and truly knew right choice of car for my needs. Very great people to do service with! Highly recommend renting a car fromThem.
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February 2024 by Tristan Crawford
Sat on hold for this local office for 40 minutes as instructed by the 800 number because only the local office can (apparently) address my need. After 40 minutes they disconnected the call
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February 2024 by Sheri Clawson
Checking in and out was fast and easy. The car was well maintained and a great ride. I will use Enterprise again. Thank you!
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February 2024 by Dennis Pierce
Car was available has promised. Great team of people in Boone NC
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January 2024 by Frank Revels
Easy and quick. Friendly, courteous folks at the Boone office made our rental experience convenient. Almost no wait time and cost was as advertised. Will definitely use their service again. Thanks!
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January 2024 by Vernon Harris
I had a problem with an Enterprise Car that was rented. I am on vacation and had to spend several hours of my vacation on this vehicle. Luke would not answer the phone so i also had to drive over to the office and waste more time. Then had to sit at the shop with the car. I wasted a whole afternoon on this car. Bad customer service.
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January 2024 by Laken Weaver
The Enterprise in Boone is a complete cluster, poorly ran, and does not offer good communication to its customers. I would NOT recommend! My husband booked a 4WD full sized truck (a month in advance) since we would be driving to New York & possibly driving into winter weather conditions & a truck was needed to haul ski's as well. Enterprise called the day before our pick up.. my husband called back & spoke with a lady who confirmed his reservations and no issues were reported. When we arrived we were told on the spot the truck was damaged and the only thing available was a 2WD Rav...which wouldn't be as efficient in snow if needed. There was no effort on their end to assist us in getting a similair vehicle like we booked. The associate told us to check Charlotte or Wilkes for a truck.. we were not traveling south plus those places closed at 5pm. It was 430pm and we were leaving the next day at 6am. He also told us to check any airport to exchange vehicles.. which is pretty inconvenient to our already 12 hr road trip. Everything was done correctly on our end but this Boone location wasn't helpful at all. Also while we were in there, another customer had booked a minivan & it was unavailable as well. His associate just said "sorry I tried to call you yesterday." A 3rd customer came inside because their rental was overheating.. so just overall not a good business to work with.
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January 2024 by Chad C
The Boone office is terrible to deal with. They will never answer the phone!
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December 2023 by Sean Ward
I did not appreciate making a reservation & having it confirmed on the website, only to be told when I showed up, that they did not have a single vehicle available to rent...Not one.!!!I'm glad my ride waited...If they had just dropped me off, I would have been stuck there...The website needs to be able to recognize if the inventory does not meet the demand, & should update to allow that to be known to the customer, rather than falsely confirming a reservation...
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November 2023 by Cody Zimmerman
I recently rented a car from Enterprise, and I couldn't be happier with the service I received. From the moment I walked in, Steven, the agent who assisted me, went above and beyond to make sure my rental experience was exceptional.Steven's friendly and adaptable nature immediately put me at ease. He was not only knowledgeable about their vehicle options but also took the time to understand my needs and preferences, ensuring I got the perfect car for my trip. His attention to detail and willingness to accommodate my requests were truly impressive.The entire rental process was smooth and efficient, thanks to Steven's expertise. He explained all the necessary details and made sure I felt comfortable with the vehicle before hitting the road. It's not often that you encounter such a genuine and hospitable professional in the service industry.Throughout my rental period, I felt confident and secure with the vehicle I received, and I credit Steven for making that possible. His dedication to customer satisfaction is truly commendable, and he is a valuable asset to the Enterprise team.I would highly recommend Enterprise to anyone in need of a rental car, and I would specifically request Steven for the outstanding service and hospitality he provides. Thank you, Enterprise, and thank you, Steven, for making my rental experience a memorable one. I will definitely be returning for my future rental needs! ?✨Also, Steven… Go Pack Go ???
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November 2023 by Erica Duncan
Carson and Luke are absolutely fantastic! Their friendly and professional approach made renting a car a breeze. They truly went above and beyond to ensure my experience was top-notch. I can't recommend their excellent service enough. Thanks a million, Carson and Luke, for making my rental experience so great!
