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March 2021 by Drew Wilson
I've tried calling 4 times today, all at different times between 9am-3:30, but no one answers the phone. Judging by other people's bad experiences, I will be using Enterprise instead.
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December 2020 by Trish Reuther
No one at the desk. Took 45 minutes to pick up a car Bad communication
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May 2020 by Jennifer Minton
After someone backed into my car Hertz done me great and put me in a beautiful (2020) Ford fusion thank you so much I've not had no problems getting back to work Thank you soon much I will tell you in person when I bring this beauty back?
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March 2020 by Steve Owen
I will NEVER use hertz again!!! hertz is HORRIBLE AND INDIFFERENT TO CUSTOMER'S NEEDS. I'd give them zero (0) stars but default is one. Hertz has given me horrible information about the logistics of my current rental (for my daughter). They gave me information at time of booking and again on a follow up call to double check the information I'd been given. I relied on the information hertz game me. When my daughter went to pick the car up, none of the information I had been provided hertz was honored hertz. Instead, they gave me a bunch of rules and caveats that hertz reps never mentioned during my 2 calls with them the previous day. This put my daughter at risk. Hertz doesn't care. Horrible company. Hertz is horrible. Never trust this company, especially when you're in a situation where trust is vital. hertz doesn't care about customers; they're disposable.
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January 2020 by Leslie Garland
I loved my experience with them. Renting a car was quick and easy and the service was extremely nice
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November 2019 by M ADAMS
Emergency trip to Boone NC to being my son back to college. His car was staying with him, I needed to get back to Raleigh. Blake and Tanner were quick and helpful. I would use them first in the future, the best customer service ever for a rental.
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October 2019 by Jennifer Cash
Hertz in Boone, NC. Nice cars and nice employees.
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May 2019 by Nicome Blevins
DO NOT use hertz in Boone NC!!! The guy was very rude. we called a week in advance and they had to put us on standby because they were out of cars.. So we left with no car. Very disappointed and we will not be going back. Just go up the road to enterprise, They are wonderful and we were in and out in no time
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March 2019 by Dennis Brasher
Very disappointed. Reserved a rental 5 days in advance, received confirmation number and successfully checked-in. They called 16 hours before I was supposed to pick up and said I was on stand-by due to them not having any cars. Stranded an extra day in N. Carolina, still no cars. Went to Enterprise and they took great care of me. Never will use Hertz again!
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March 2019 by Joe Russell
Young lady was very personable & professional. We needed car seats and they went above and beyond to get us what we needed.
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February 2019 by Jonathan Penduka
I wouldn't spend my money here again. I arrived and there was no one at the counter only to not get an apology but be told that the server was late because of my car. I tried calling customer service they were pretty much useless. They couldn't get anyone else to come get me the car. So I had to wait while on a tight schedule.
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June 2018 by Suzanna Miller
Car was good but the issues made is so late. Definitely will not go back. Enterprise was fast and simple
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June 2018 by Laurie Cimino
Great car and service was perfect
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January 2018 by Cathy Bodle
Great service and very customer friendly
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January 2018 by Robert Schwartz
Great staff! The car was clean, warmed up and ready at the scheduled time. They were also helpful when I had to extend the rental. There were no problems...
