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March 2021 by Kristina Gieryic
Y'all.. Melissa is a ROCK STAR. I've worked in banking for almost 7 years but I am just now going through my first mortgage of my own. Throughout the years, I've never worked with a mortgage officer as wonderful as Melissa. She has been incredible in helping my partner and I finance our dream of being homeowners. She is super informative, knowledgeable, very laid back, and honest as a saint. I'm so happy to call Melissa our banker!
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December 2020 by Joe Mager
Love the branch staff, but ever since First Community took over it’s been nothing but headaches. I miss Highlands Union!!
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February 2020 by Mandy Pennell
Loved the bank prior to merger, think we'll always love them
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April 2019 by Bonnie L. Walker
My experience with Highlands Union Bank has been full of disappointments, delays, lying and dissembling,and the complete opposite of the alleged stellar customer service that they like to cite. They don't answer calls for assistance, delay applications for months, forget and lose applications, make mistakes that negatively affect credit scores and refuse to correct their mistakes. Their online banking is cumbersome and impossible to negotiate, their people are uncaring and inefficient. I am pulling all of my business out of Highlands Union as soon as I possibly can!
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January 2019 by Michelle Mcclure
This is the most awesomeness, wonderful, friendliest, place to bank hands down. No nickle and dime you on getting or spending your money. No wonder they have won best bank of high country for last few years
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July 2018 by Dawn Emerson
Now this is what a bank is supposed to be like!!! A place that actually values me as a customer. The staff here at the Boone Branch are WONDERFUL!!!
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December 2017 by CECIL PERRY
I have had numerous loans overthelastten years with the Boone branch. I truly thought I had found a great place to do business. How wrong I was. It may take a few months but I will remove every existing loan I have with HU. They have evolved into the worst customer experience provider that I have known. I would encourage everyone to beware of this bank.
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August 2017 by Ron Muller
Good bank, great service, and azaming staff. Highly recommend this Boone branch if looking for a new bank.
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March 2017 by Brenda Davis
Calling your local bank takes too long. Should not have to go through a main number. Also, website needs much improvement, is not user friendly as you have to login if you go to certain screens. Upgrade would be very helpful.
