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March 2024 by Sandy Wilcox
Very satisfied
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February 2024 by Char Storch Eller
VERY pashent and cared about my taxes
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June 2023 by Barrett Garner
Terrible experience. Paid for and used one of the advertised HR Block Tax Pros to prepare and file our 2022 taxes for us. Shortly after we filed, we received a notice from the IRS that our returns were prepared incorrectly, contained errors; and that we over-paid our taxes but almost $700! as a result . The IRS issued us a refund check due to the incorrect calculations by HR Block, plus fined us. When we called the HR block corporate office about their accuracy guarantee (refunding tax prep fee and any fines associated with the preparation error),we were told me must follow-up with the local office, of which corporate set the appt for us to do so.When we arrived to our appt, the office had no idea why we there and was very rude. We were told it’s up to corporate to honor the guarantee and accepted no accountability for their error, and said they would send on our complaint. Come-on HR Block, you can do better. You have lost a customer and will certainly relay our experience to others so they can avoid dealing with a company that doesn’t follow-thru and stand behind its guarantee and makes errors on their tax returns costing their clients money.
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May 2023 by Greg Rutledge
Great service just crazy expensive.
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March 2023 by Michael Chalson
I called the Boone office and set up an appointment but when I got a text message verifying the appointment it was for the Wilkesboro office. I immediately called back and the guy said he will correct the mistake and get right back to me. I waited all day and no call back. I went to another company and my taxes were completed in an hour at a much better price. H&R Block is terrible and I will NEVER go there again. So far 6 of my friends followed my advice and am hoping 20 more follow.
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February 2023 by Ryland Powers
Great service from Trudy T! Would recommend.
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January 2022 by Carmen Scoggins
It is convenient! I feel better having someone look over the numbers with me so they can explain things to me. Everyone is always helpful and friendly!
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August 2021 by Roman Presnell
The agent I worked with, Mike, made everything fast and simple. It takes me significantly longer to do my own taxes.
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June 2021 by Christie Roberts
Because Melissa rash was a wonderful person she was very helpful and very polite she is the reason that I will return
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May 2021 by Stacey Edwards
The ladies were ll amazing and provided excellent service to me.
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April 2021 by pam smith
Very helpful and knowledgeable.
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April 2021 by Google user
It is convenient! I feel better having someone look over the numbers with me so they can explain things to me. Everyone is always helpful and friendly!
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March 2021 by michelle keith
I've been coming to h&r Block for years and years and I've never had a bad experience.
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March 2021 by Jocelyn White
Mark is wonderful and patient! We will be back!
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March 2021 by Joseph Johnson
Very disorganized and rude staff. I won’t be paying for any service at this location again.
