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December 2025 by Jim Bruer
This is a great place to get belittled. Come to figure out why there’s an outstanding balance on an account that’s been closed for months? Here’s a heathy dose of sarcasm. I’m pretty sure this company scammed me for another $90 just because I left. Spectrum is a perfect example of why this country desperately needs better antitrust enforcement. Thanks for years of slow and intermittent internet. I’m thrilled I get to take my business elsewhere.
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November 2025 by Travel With Rolando
During my in-store visit, I found the staff to be disengaged, unhelpful, and inattentive to customer needs. Rather than offering guidance or attempting to resolve my issue, the interaction felt dismissive and indifferent. As a longtime customer, this was both unexpected and disheartening, particularly because I have grown accustomed to the exceptional care your call-center representatives provide. Over the phone, your team members are patient, knowledgeable, and compassionate—qualities that inspire confidence and trust in the Spectrum brand.
The discrepancy between the outstanding phone support and the poor in-store experience in Boone is concerning. Customers should be able to rely on the same level of professionalism, respect, and problem-solving across all service channels. I hope that this feedback will be used constructively to improve training, accountability, and customer engagement at this particular location.
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October 2025 by Patrick Buchanan
I had a great experience. In an out in less than 20 mins with every single issue I had solved. Very patient and explanatory staff.
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September 2025 by Jason Hawks
Great in store customer service from Emma. All the other staff seemed very professional as well.
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July 2025 by Levi Stubblefield
Disappointed in Spectrum as a company and this particular location. They constantly try to sell you their horrible mobile service and have the audacity to justify their terrible internet and customer service by claiming they charge “below retail value”.
Watched multiple potential customers enter and exit the Boone location while waiting to simply switch the “old modem” Spectrum provided when I (unfortunately) signed up for their service. When you’re greeted with just a tablet, no clear instructions, and no associate willing to acknowledge you’ve entered the store, it’s not a good sign. Listened as sales associates attempted to up charge their existing customers for services I’d be shocked they actually wanted or needed.
When switching out my “old modem”, the employee gave me what looked exactly like my “old modem”. When I asked if there was a difference, he was unable to tell me and told me it’s just what they tell him to give out. I also was not provided with an ethernet cable for the “new modem,” which is required to connect to my router so I can use the internet service I’m paying “below retail value” for.
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July 2025 by Luis Torres
Was a quick in and out for me and getting new service
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June 2025 by jeff rosenberg
Everyone was helpful and friendly
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April 2025 by Meisha Key
I won't go into all the details, but Jerry and Randy were over the top helpful getting my situation resolved! And it took some time and patience on both ends. I love you guys and will be back to visit soon. THANKS AGAIN!
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March 2025 by Tim Kearns
Emma was great with two technically challenged customers. Thanks for your patience. 😃
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March 2025 by J Flo
Langston is the most professional agent of any company I've EVER dealt with. He went over and above helping us transfer carriers.
The reviews do not reflect our experience. No issues whatsoever!
Great customer service. Friendly associates.
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March 2025 by Jennifer Kurtz
I’ve had Spectrum for three months and I’ve had to replace the router four times in & the modem twice. I have issues with spectrum every week… It’s quite frustrating how much I am having issues. I do not recommend.
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March 2025 by Jessie Wence
very helpful and patient staff!
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March 2025 by Mason Winters
I just wanted to call the specific store location. Just kept sending me to robot that couldn't help me. No apparent way to reach in store rep
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December 2024 by Maxwell Wallace
This is one of the worst services I have ever had the misfortune of paying for. Spectrum has constant outages, some of which are planned, though they don’t typically inform me when they are coming. I’m a college student in my senior year, and there have been multiple occasions where I have lost significant amounts of work time due to outages. Unfortunately, Spectrum has a monopoly on my address, and I can’t get internet access from anyone else. If you have the option, choose literally any other service. If you’re like me, and don’t have any other choice, be ready to talk to customer service a lot. The one positive is that they will credit your account for prolonged outages, but this is the bare minimum in my opinion, as it’s unreasonable to ask customers to pay for services not rendered.
EDIT- Based on the copy/paste response I got advising me to contact customer service, I feel certain that they did not read my review, where I mention previously contacting customer service. This is unprofessional and insulting, but does do a really good job of illustrating the issues with communication and providing the advertised services this company has.
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November 2024 by Christelle Marsh
Quick, friendly, clean, knowledgeable.
