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October 2023 by Beth Gillon
Do not rent from this location!I spoke on the phone to one of their managers three times to work out a price for a van rental.The manager verbally confirmed a price - which I confirmed via phone two days prior to the rental. He called me the day before to tell me that it would be $100 more than the price he provided. Total bait and switch at the last minute...
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October 2023 by Lynn Lane
Jennifer, the manager, fixed a nightmare of a one way drop that another location had REALLY messed up. It was easy quick and she was super helpful. I rent trailers ALL the time and I appreciate when people know what they're doing! Thx Jennifer! See you soon for the return! Thx for fixing the nightmare!
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August 2023 by Tina Houston
Yowza! What an unfriendly experience we just had returning a UHaul. It was so unkind and rude it was actually funny, so thank you, your plan to be jerky did the opposite. Have a great day, why not?!!
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August 2023 by m k
We had a great experience renting a truck here. After reading reviews was nervous but Michelle was awesome (telephone call day prior) and Ty was prompt + helpful at pick up. The truck was perfectly clean and ready to roll at 7:30am. Very professional and the return process super easy. This took place on one of their busiest days so very impressed. Thank you UHAUL team.
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July 2023 by Caroline Poteat
I reserved a truck 30 days in advance of my move (the earliest U-Haul would allow). I received an email the day before I was supposed to pick up my truck saying that there were no trucks available. The customer service I received from this location was horrendous. The employee changed my pickup location to an hour and a half away without confirming with me, and then hung up on me. Thankfully I got much better service by calling the regional reservations center, but still have to drive almost an hour to get a truck. DO NOT TRUST THIS PLACE.
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June 2023 by Kyndall Monroe
I've used U-haul many times without issue until this morning. Pulled up to equipment return under the awning where it says to stop. Your employee Michelle took her sweet time getting outside despite not being on the phone or having anyone in store (I saw as I slowly passed by the door) so I decided to disconnect myself as I needed to get to work. She came out and shouted at me to put it all back on and go pull around to the far lot as she can't have anything sitting at equipment return. I told her it was already off the ball and I was pregnant and would prefer not to rehook it. Also it's called equipment return for a reason.She continued to yell at me to rehook it saying I wouldn't be let out if I didn't, so I rehooked it all myself as she clearly had zero interest in helping or doing anything but scream at me from the top of the stairs. I pulled around and I unhooked it myself again in the pouring rain as she took her time to get over to the lot. She continued to yell at me and I yelled back quite a bit. Just an absolutely delightful interaction for 9am on a Monday.
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January 2023 by Christy Gottfried
I have been renting storage space for several years, but over the last couple years this place has been on a continuous slide down. The storage is billed as gated 24 hour access and many times I can't get in to my storage space due to trucks blocking the gates or the gates just aren't working. It seems the \\\"electrician is supposed to be coming\\\" to fix the gates all the time. Many times that I can get in the gates there are trucks parked up against my storage door, so that I can't access it. These restrictions and inability to access are not reflected in the billing though.
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January 2023 by Bruce Hill
My experience was excellent both with the pick up and drop off even on a holiday weekend. Staff was friendly and helpful.
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October 2022 by William M.
Jennifer is outstanding. She went above and beyond to get us taken care of when another U-Haul outlet left us hanging.
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October 2022 by MasterJake1012
Rented two units. And told the people I was coming next day to move my stuff. Only to have a total of 15 trucks have to be moved for me to have to use the space I paid for. Lazy rude employees. I understand why someone destroyed units. L**** employees
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September 2022 by Kelly Kibler
Was worried after reading lots of negative reviews but I actually had a good experience returning my rental truck to this location. Spoke with and had a nice conversation with a knowledgeable young gentleman who was checking returns in on 8/13. Would recommend from my experience.
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September 2022 by Leebob H
Manager was extremely rude and disrespectful and talked over me as much as she could even though she was told to call me by the corporate office because they overcharged me and when you give your information for the rental be sure they get it all right because they got half of my info wrong in person
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August 2022 by Alexander Gustafson
They won’t actually have your truck and they don’t care about you. Garbage customer service. Use literally any other company than uhual. From now on I’d rather throw my stuff in a lake and walk back to Charlotte than try to get a uhual.
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August 2022 by Danny Stillman
Got my reservation in early. When I go to pick it up they try to tell me I rented a different trailer that was not going to work. Eventually got that fixed. Then I was forced to buy a trailer hit h because they only have 2 to lend out for their 50 trailers. Now they are trying to call me a day before my trailer is due back and tell me it is late. Hopefully will never need a Uhaul ever again
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August 2022 by Druid Everett
Beginning to realize why people are lighting units and office on fire Company needs to identify being nasty and screaming at customers might have bad consequences to all involved. Guard your credit card information from office staff. Last time, rather no storage. Beware!
