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July 2023 by Sir Zenitram
Tried to help me but wasn't informed enough to do so. Sold me a phone and plan I've spent over $200 on that ended up feeling like a scam.
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December 2022 by colleen holloman
My husband and I switched from T Mobil to Verizon today and purchased IPhones for the first time. Ryan Ott was the salesman that helped with the transaction and set our phones up and our account. He was very professional and most knowledgeable about the service and the product we choose. He took time with us to answer questions and made the experience very pleasant!
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December 2022 by Rosa Dargan-Powers
I am not good with technology. Jessica spent hours helping me set up my new phone. She was extremely, patient, kind and most importantly, did not make me feel stupid! A great store because of the customer service.
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December 2022 by Jmitchellfamily Mitchell
Lovely staff . Jennifer was great and helped my family. Very knowledgeable and kid friendly. The second day we came in she helped kids make balloon balls as we waited . My kids age 7 and 10 were so excited . She played with the kids too . The first day she was patient and helpful as we took three hours for three phones with trade ins. I can’t recommend enough.
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December 2022 by Diane Crispi
Ryan was so extremely friendly, kind,knowledge and patient in getting us set up with our phones. We are so thankful. Diane and Jim Dean.
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October 2022 by Megan Hathaway
A HUGE Thank you to, Jessica (who I worked with personally) and the rest of the team at this Verizon location. "Ryan and Alex" who also helped in assisting to find the best solution to fix my current situation. It was an extremely stressful situation I came in with, I was very worried of what the outcome would be as well as the options I had...I left doing a HAPPY DANCE!!! :) I was taken care of wonderfully! Thanks again guys!
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October 2022 by caspar coaster
I'm old, lived E&W coasts, gulf o M, (& lake Erie).. but, Boone's above 3000ft-- like no where else i've lived (like whole USA could be). Peeps at THIS Verizon store.. polite, friendly, handle freaked folks well, (and probably ok with bringing ur sister inlaw's dog in, if it's taking a while, so you don't leave him in the car!). I lose my phone at least once a year, I love these guys, and love this town....
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October 2022 by Marti Ajax
Moved my 3 lines over from T mobile and I had the beast customer service representative I've ever worked with and a great deal to boot! Can I give Ryan Ott more than 5 stars?! ?
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October 2022 by isabel hoyle
Ryan, was very helpful, patient and very acknowledgeable to resolve our problems with our phone, thanks for the great customer service and friendly help
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September 2022 by Gwynne Chadwick
Ryan Ott did a fabulous job for me at Verizon Russell Cellular Boone. I am not tech savvy and he made the whole transaction very easy!
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September 2022 by Bernard Tosky
Wife's phone died. Everyone was so helpful and friendly she was put at ease that everything would be alright. Transfered everything to new phone wife happy I'm happy.
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August 2022 by Lynda Fagan
Ryan was totally AWESOME in fixing my phone problem while solo traveling....I was extremely stressed and upset....he was very cool and helpful!!! Great manager....don't let Ryan get away from you, Verizon!
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July 2022 by Kelly Denton
Wow. What a hot mess this place is. Don’t make an appointment. “They don’t DO appointments.” It doesn’t matter what the website says. It doesn’t matter if you go through Verizon and they make an appointment for you and assure you you’ll be taken care of promptly. This guy, apparently the head coach at APP, asked a woman what her bank information was from across the room. He also asked her how much she owed. To that she said, “I’m not going to discuss my business in front of all of Boone.” This all happened while I was waiting for help for a half an hour AFTER my appointment time. BTW, also could not help at all with my battery issue. Go elsewhere if you know what’s good for you.
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April 2022 by Katherine T.
Ryan, the store manager was very professional and proficient in assisting me with adding a new Apple Watch to my cellular plan. I never felt rushed and he even offered to assist me in pairing my new watch to my iPhone. I would highly recommend this store to assist you in all of your Verizon needs!! Ryan answered all of my questions and made this a very pleasant, quick and easy process!! Thanks, Ryan!
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April 2022 by Rev.Clay Dale
Couldn't ask for better service. Ryan was a pleasure to work with- knowledgeable, courteous, had my best interest in mind. I recommend anyone with cellular needs or questions go visit Ryan and Connor.
