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March 2024 by Amber Keener
Josh showed me a great time while at the Verizon store in Brevard. Had me laughing and smiling while still getting business done. If you come here or to the one on Brevard Road, ask for Josh! You'll have a great time and get a great deal! Best service I've ever had in any phone store.
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February 2024 by Brenda Summers
Nice place
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February 2024 by Lee Anne B
The service was very good.The following information is not a reflection of the customer service agent that was very helpful and nice.Corporate issues:There are a lot of dirty desks in that place. If you pay with cash, you have to have an exact change. And, if you return something you paid with cash, corporate will have to issue a check, which might take up to 10+ business days.
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January 2024 by Sandra Eyster
Went in to the store to upgrade my husbands phone and walked out with some great deals! Mark Kohlenberger was knowledgeable, helpful, and patient! I would recommend making an appointment with him before you go to the store. You won't be disappointed!
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September 2023 by Noah Decker
Recently bought a new phone and watch at this location. Josh B was very helpful throughout the whole process. When Verizon refused to accept my trade in he worked diligently to get the problem resolved, which ended up taking a few weeks. I cannot thank him enough for taking the time to stick with it, that saved me a lot of money! Excellent customer service!
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September 2023 by Dianne Ross
William and Cody were AMAZING!!. We came in around 7:30 and they treated us like we were the most important customer in the world. They went above and beyond to make sure we were taken care of. I will definitely be back to the Verizon store in Brevard and the store in skyland! Top notch customer service
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September 2023 by Matthew Owen
Tristan was AWESOME. He was very knowledges and friendly. He helped us get service and phones pre ordered. He was an absolute gem!!!
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August 2023 by Grant Nieddu
Ariel was a godsend! I had lost my phone on the side of a mountain.She quickly brought up my account. She found the best upgrade I could get, and what's more, helped me find out that it cost next to nothing for the upgrade!She was transparent about any fees. She clearly communicated what I needed and did not need.I walked out in no more than 30 minutes! I would make a trip to this Verizon store, just to do business with Ariel again!
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August 2023 by Alex Morton
I was treading in an older phone for a new Iphone SE. The representative and I had a problem with my Apple ID. I was having problem with my Apple ID and the system would not recognise me. This led to Elizabeth having to work on my phone a while, and on the 2nd day Apple Care helped solved the problem for, us by telling us that we had asked for help right in the middle of their rescue actions for helping with an apple ID with information about what was happening. Instead of re-establishing service by answering a secret question( My birthday, which the system decided was "incorrect", and the two-factor call was not sent or received by my phone, because we were in the process of setting it up! Elizabeth was great, and put up with the Apple reps, without losing her patience, and finally got these people to listen to her! With just a couple of clarifications, she restated my phone 's system and continued to set my phone up! I was in awe of her knowledge and her professionalism.
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July 2023 by Richard or Dick Gibson
At the Brevard NC Verizon store, Maggie Passi spent three hours with us, helping us decide on and select new phones and services in a very complex deal--one of us had a Verizon phone originally, the other didn't., and ditto with internet services. She led us through the choices to be made with detailed but simple and clear explanations. She was patient and helpful throughout and was not satisfied till she knew we had the right services and phones. We will definitely go back to Verizon for future phone and internet services and we will definitely ask for Maggie!Dr. Richard Gibson and Reinhard UngerCollege Walk, Brevard, NC
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July 2023 by Carol Wiel
Tristan Towe was very helpful to me. I give him five stars because he was very patient and thorough.
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May 2023 by Emma Zaborowski
Just recently got a tablet from here for school a little bit back. Aaron was courteous and a delight to work with. His knowledge about everything was spot on. Will come back to him in the future
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May 2023 by Bryanna Shelton
I was In version a couple weeks ago and made an appt with Aaron. He was a very knowledgeable and respectful young man!! He helped me upgrade my phone and get me on my own plan!! It was an awesome experience would so recommend!!
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April 2023 by Jan Thompson
Holden was more than helpful recently as my sister and I were purchasing new phones and watches. He was extremely knowledgeable and efficient while assisting us with setup and transfer of info. The entire experience was the best I have had with any cell service. Thank you Holden and Verizon.
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April 2023 by Shelby Sprouse
Cody o’ dell was AMAZING helping with my mothers new phone! We had to stay later and he had no problem with it! He is such a great salesmen!