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March 2024 by Jay
Very lazy, only open for 4 hours a day. They should shut this location down.
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February 2024 by T J
This unacceptable and I’m shocked at the Postal Service will allow this behavior to keep on continue when it comes to deliveries yesterday I got a notification that my packages were delivered. I only received one of my packages that was in route and the Other was not delivered but when I looked into the app, he told me that both packages will be delivered today. So now I’m thinking what happened to my package because it was scanned and I’m assuming if it doesn’t show up today that one your car did it And I would hate to take Post Office due to behavior and professionalism when it comes to your workers
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December 2023 by Rich Burke
Our mail is delivered to a bank of boxes, so we have to go pick it up. Because of a disability, which prevents me from driving, I need to occasionally order Carrier Pickups. Our Carrier comes to pick up the packages, but doesn't bother to also bring our mail at the same time. They are only open from 9-noon, then after a 2 hr. lunch, they're open from 2-5!
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July 2023 by Renee S.
Usually I visit my small (and I mean small) Browns Summit post office when I'm in a hurry and need to drop something in the box outside. The other day I needed stamps. They have very limited hours. That is a downside so be conscious of your time. They close for lunch from 12-2pm and they close altogether at 4pm. I always like to buy pretty stamps. They don't have as big a collection as Greensboro but I was able to buy 3 sheets that are very cute. The best part of my visit was the postmaster who served me at the counter. She had the single initial Q on her name tag. She was super friendly and we chatted for a few minutes. This is the great thing about living in a small community.
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May 2023 by Laura L.
I have been registering complaints about the carrier since 2019. Never any real resolution.The carrier refuses to deliver packages because of my dogs. I have lived at my current address for over 25 years and have always had dogs.The carrier claims it started when my dogs were "turned out on her". That is in no way possible. I am a responsible dog owner and would never"turn my dogs out" on anyone. My dogs are contained in a well maintained 5 foot fence in the back yard when they are outside. It is nowhere near the front porch that the packagesshould be delivered to. There is no reason for the carrier to be tossing packages and not delivering to the front porch.The Post Master at the Browns Summit location told me thecarrier had been the victim of a dog attack. I think the carrier is in the wrong job if her fear of dogs is that great that it prevents her from properlyperforming her job.FedEx, UPS, Wal-Mart, Door Dash, etc.... have no problem what so ever delivering my orders to my front porch.At one point we did agree on placing a storage container on the rock wall located around my circle drive for the carrier to place packages in. Thisworked for a short period of time.Packages at this point once again are tossed out the carrier's car window onto the rock wall. Last week she tossed a $200.00 windshield for mymotorcycle. Completely unacceptable. She also continues to write "DOGS" or "DOG OWNER" in red sharpie on all packages. Security camerasare installed all around my property. More cameras are being installed at the circle driveway to track delivery activity. The carrier has figured out to throw the packageson the section of the wall that is currently blocked by bushes and from the view of the camera located on the front porch.I would pick the packages up myself but it's not very convenient for a working person to do so when the Post Office is only open Monday thru Fridayfrom 9:00 am to 12:00 noon - closes for 2 hours and then opens back up at 2:00 pm to 4:00 pm. Impossible for a working person with regularoffice hours to make it to the Post Office during those hours.The carrier is undependable, not reliable and most days the mail is not delivered until well after 4:00 pm. It's quite evident when there is a different carrier doing the route when she is out.Packages are delivered properly and the mail comes way before 4:00 pm when a substitute carrier is working.I would just like to have my packages delivered to my front porch, not the stone wall around my driveway and for this carrier to perform her job.
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February 2023 by ANN FRENCH
I find all these employees very personable kind and hard working. Ann French Faucette.
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October 2022 by Constance Hamilton (CONNY MO' HAMILTON)
Always great service. Just arrive before 12n because they close and open back up at 2pm.
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July 2022 by Jessica U.
I'm very confused on why when I visit my local post office in Kernersville (that is I assume regulated by the same authority that the Browns Summit post office is) they provide me with assistance on taping my pre printed return address paper...but when I visit this one, the lady tells me I need to purchase tape for $3.99 bc they don't offer tape for labels here. She was not friendly at all and not personable. All I needed was a little tape. If it's a rule at one, then it needs to be a rule at all.
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December 2021 by Scott LePenske
You wonder why people are frustrated wit the US Postal Service. This location only works 25 hours a week and gets a 2 hour lunch break! Can someone explain why? Most folks work 40 hour a week!
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April 2021 by We4variet Y
I've had a fairly good time at this establishment, I've never had a bad moment from any of the staff. I like one of the personell the most, at the moment I cannot remember her name though. She's awesome, and very friendly!
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April 2021 by Alonzo Prendergast
Terrible service. The mail carrier has lost 3 of my packages in the last month. I will celebrate the day USPS will no longer be a thing because their lack of customer service and professionalism has permanently lost me as a customer.
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April 2021 by Laura Muse
Our postal carrier has stopped delivery packages. She is claiming that it's because of our dogs, but we have had these dogs for 4 years. When I called the supervisor she is rude and today hung up on me when I asked if the change is due to the carrier racially profiling our family. We have had ongoing issues with our mail service (not being delivered, rude workers, etc). We are filing a complain with the Greensboro Post Master as well as the Inspector General for the USPS.
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January 2021 by john p
This informed delivery is horrible, for 2 days in a row i ve had parcels supposed to be delivered but no delivery.
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October 2020 by Michael Sweatt
Seriously every post office I been to in NC is trash but this one in particular is the worse, mail man “attempts” to deliver mail but how did he fail? I don’t live in a gated community? I live in a open field it just boils down to laziness, iv seen him leave packages on TOP of the mailbox while it’s raining or just leaving the envelopes where ever. Seriously do better. Or shut down
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July 2020 by Auriel Jones
If I could give a zero star I would. First off today I received a notice in the mail that a delivery attempt was made and I needed to go pick up my package. I was sitting on my porch when the mail person came and they never got out to attempt to deliver my package. Secondly one of the post office people has a non federal “assistant” that rides with her that is illegal. Thirdly my mail is delivered to a neighbor pretty frequently. Last but not least the post office hours are inconvenient for anyone to get there.
