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March 2024 by Mary Strickland
We have been with First Citizens bank for over50 years have borrowed money many times, things have changed in a very negative way, needs to go back to Mr. Russ, Frank Humphrey, and Steve Covil, they were real bankers, now the simplest of request such as change of address can’t be done over phone. Soon to be former Customer
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April 2021 by good country
Great customer service from everyone that works here at the local bank in Burgaw. I have not had any issues with this bank. Jessica is phenomenal. She is always respectful and extremely knowledgeable. I will continue to bank here for years to come.
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December 2016 by George Jacobus
I moved down from New York and have been very impressed with the service I have received from the staff and management of the Burgaw First Citizens office. It's a class act !!
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July 2016 by Paula Schwefel
Burgaw has the best tellers.
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February 2015 by david crooks
First Citizens Bank has the worst customer service I have ever seen. I work in a Customer service field. I would be fired if I were to perform my job in the manner this fist citizens teller provided customer service.