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February 2024 by Marylou Tunstall
I had an apt with manager but had to cancel but wanted to reschedule. Called several times but no response. Since SunTrust merged with BB&t the customer service is very lacking and we're so disappointed. Thinking of relocating our money to another bank.
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December 2023 by Krista Young
Terrible bank. The tellers are usually so nice but the last two times I’ve been the tellers were rude and did not accommodate me well. Not looking at my account info correctly. Telling me what I should do instead of what I asked them to do. And insisting after I decline their advice. Telling me wrong info about my account. I hate coming here.
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July 2023 by Jim J
I've been a Truist customer since the BB&T days, and this branch was by far the worst experience I've had with them. Just hope nothing goes wrong with your account - they're useless.
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July 2023 by Samuel Burgmann
The tellers are always helpful and very friendly every time I go in or go to the drive through.
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April 2023 by David G
I opened, and then closed, 3 accounts with Truist within 3 months. I was continually frustrated with their phone customer service. They were inept, under-trained, and lacked basic understanding as to how their own products worked. Perhaps Truist is trying to figure out how to get offshore support to work (which everyone I spoke with clearly was), but, they lost me as a customer due to it.Here was the kicker: I asked, with every call, how much I need to have in my account to not be assessed a fee. I opened an account, and funded it as soon as possible. I then GOT a fee, being told by customer service that my daily balance wasn't high enough, they were feeing me because of the few days it took for them to move money into my account!
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January 2023 by JIMMY HARRIS
Service slow wouldn't let my wife deposit cash in my account with my card wish company I worked for would change so I could
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February 2022 by Zach Riggs
Never enough staff. Buying and merging banks isn't what's needed if you can't run a regular branch location correctly. The counter cashiers are doing as much as they can, but shouldn't everyone in an office there be prepared to jump on the counter and help rather than ignore customers and just stare? Might be time to move to a Credit Union after years and years of gradual decline for BBT - Truist
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October 2021 by J8w4K
The atm always has an issue. Either you can't deposit or pull out cash. What's the point of having an atm? Gota drive 30 miles just to deposit some cash. They close before 6 so people who work til 6 pm can't even do anything until the weekend. Horrible. Worst bank I have ever used.
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October 2021 by Lucía
Much like a lot of other people, this branch has put a 7-14 day hold on every single check I've deposited. When I call the issuer of the check they inform me the checks have been paid and I should have the funds available but NO this bank holds YOUR OWN MONEY FROM YOU. I've called the branch numerous times to get this resolved and my calls are either ignored or I end up having to leave a message, and I never hear back. After my most recent check posts i'm CLOSING MY ACCOUNT WITH THIS AWFUL BANK-THIS BRANCH IS AWFUL!!
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September 2021 by kaitlyn poling
S church st location is the slowest bank with the most reoccurring problems
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August 2021 by arvin Itwaru
I have been a customer of this bank for over 20 years. The bigger it got the worse its gotten. Might as well go to wells Fargo.
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June 2021 by Micaela Laporte
I went to this BB&T now Truist to deposit the check. The place was not crowded and service was easily done I came during the lunchtime crowd and most of them were using the drive-thru ATM. The rest hope the crowd went through the drive-thru window. The tellers were very friendly and talkative to help people with their day and see how their day was going you can hear it from inside the office as they talk through the microphone. All in all it was a pleasant experience for this place this place actually is a very large BB&T spot with a lot of different groups underneath it in the same building so like that you don't have to go very far to get things done if you're working with the DMT
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June 2021 by Kervin Mack
The team has always been friendly. I was in a crunch today to get something done unexpectedly and they accommodated me really well. I have worked with the business lending department for years and have recommended them to many people. Perry Bullard is the best!!!
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June 2021 by Danny Stewart
Most people are off work on weekends, at least have a drive thru open.
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March 2021 by Joon Kim
The atm always has an issue. Either you can't deposit or pull out cash. What's the point of having an atm? Gota drive 30 miles just to deposit some cash. They close before 6 so people who work til 6 pm can't even do anything until the weekend. Horrible. Worst bank I have ever used.
