Boot Barn offers an excellent inventory of western wear, boots, and accessories. The staff is generally friendly, with some exceptions where they may appear disinterested or annoyed when asked for assistance. However, there are also instances of outstanding customer service, such as Ken staying late to help a customer find the perfect pair of boots, and Mallory providing great suggestions and even fixing a scuff on the purchased work boots. The store is recommended for its wide selection, though the prices can be high. Overall, the experience at Boot Barn can vary, but the store is worth visiting, especially if you encounter helpful staff like Ken or Mallory.
Excellent inventory but staff not at all interested in helping and dressing rooms were a disaster. Staff member acted annoyed when asked for assistance but she was busy “folding” the same stack of jeans for 45 minutes.
November 2024
Oh, the smell of leather. Loved the jewelry.
April 2024
Best experience I’ve had in retail since I’ve moved to the Burlington area!!! Ken was outstanding and even stayed passed hours to help me find the perfect pair of boots!
