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January 2024 by Lynn Pauley
From the very first contact all the way through to the installation, this team has been top notch. Wonderful results; great floors; great installer team.
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January 2024 by Rene Leighton
Everyone at the store was huge help and the Installers were prompt and very professional. We are loving our new floors! Thank you!
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January 2024 by DJ Somers
Great variety of products to choose from, carpet and flooring. Many different price ranges. Angie and Shannon were great to work with, understanding my budget restrictions. I was able to purchase premium carpet and LVP within my budget! Installers were prompt and came in ready to work. The whole project was finished within the times promised. I've used this company in the past and was just as happy with it and all their staff this time as before. I highly recommend the Burlington Carpet One!
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January 2024 by Paula M.
The experience here is very warm, friendly and professional. I worked with Angie, Shannon and Scott in the showroom. The installation crew did a fantastic job. I highly recommend their business for any flooring needs you have!
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November 2023 by Sandra Minck
It was a pleasure to work with Angie, Shannon, Paul and the team at Carpet One Flooring. They made the process so easy from the beginning until the end. Also a shout out to the guys who installed the flooring were professional, on time and did a fantastic job.
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November 2023 by Melissa Murrell
Shannon was a joy to work with...very helpful and knowledgeable. She steered us in the right direction for the right flooring that would suit our needs/wants. When they didn't have our original flooring in stock she worked with us to find a comparable option. Which turned out to be better than what I originally picked. The installation was a dream. The guys came in and got right to work...did a beautiful job and cleaned up after, left my rooms in a great condition given the job they had to do in those rooms. It was just a wonderful experience and would highly recommend Burlington Carpet One to anyone looking for helpful, knowledgeable and masters in their field. IT was seamless from start to finish! Highly recommend
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September 2023 by DP Parsons
Great experience!! Fantastic service!! Second time using this company. Installed Vinyl Flooring. Big shout out to Shannon. She went above & beyond for me & my wife. The install staff was helpful & professional!! Very meticulous with the work. Highly recommend this company. AAA+++
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August 2023 by Maddison Holtz
Carpet One was great! The prices were awesome and the quality is exceptional. Angie was a pleasure to work with and made this aspect of our remodel a breeze!
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June 2023 by Jeff Ricks
They did a great job matching my hardwoods. Would highly recommend and plan to use on our next project.
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June 2023 by Terry Thornton
Professional, on time, did a great job as promised. Sean was good to work with. Scott too.
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February 2023 by Wayne Landi
New to the area and glad we found the local favorite flooring store. Shannon at Carpet One Flooring and her staff were fantastic at finding and installing just the right carpet. Fast, affordable, professional service.
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January 2023 by Tram Johnson
Great experience with Burlington Carpet One in installing LVP throughout my house. I highly recommend them.
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December 2022 by Jean
Just the best experience ever… from working with Shannon in the store finding the right flooring to the installers who were so professional, hardworking, conscientious, patient…I would give them more stars if I could!?
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November 2022 by T R
Burlington Carpet One was awesome from start to finish! We purposely avoided the “big box” stores to have a more personal and responsible experience and that is exactly what we got! Angela, our sales person was amazing-and the install guys on Paul’s crew were timely, friendly and communicated with us on updates and install dates. They were prompt, cleaned up all the trash, and were respectful of our home-would recommend to anyone needing a quality experience at about the same price as the chain stores!
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November 2022 by Justin Teague
Let me start off by saying my floors turned out phenomenal. We couldn’t be happier with how the original hardwood’s turned out. That being said, I blame myself for paying 100% upfront. The price was more than fair but, I had extensive talks when I put in my order about my 13ft 5in wide uneven threshold. I was told there would be an additional charge which was fine. I was also told they would measure the transition and have it custom made and installed by the end of the week that my flooring was being refinished. I was then called on Saturday (2 days before start) and told that they wouldn’t be there until Tuesday due to Bo the main sander had a death in the family. That was completely fine. I then made sure for the 3rd time they were going to get the transition taken care of. They said yes, it’s a note on your order. Two weeks after completion, I called to ask why my transition finished and why I hadn’t heard anything. After making contact with Bo, I was told they were under the impression that I had someone taking care of it. A couple of days later I met Bo out there to measure the transition. He explained that they were having a hard time getting a cabinet maker to call them back. Why wasn’t I ever informed of this? Two more weeks go by and I still haven’t heard from them. I go up there to get the stain to match and had my painters finish my transition in about 2 hours. I wasn’t kept in the loop at all and I’m convinced they just didn’t want to mess with the transition and they already had my money. Next time I will pay more to go with someone else and I would not recommend them due to the runaround that I experienced.
