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March 2024 by Kionn W.
The service department here was amazing every time I have been. I purchased a Hyundai and I love it but I regret no longer being able to come here. The sales department is the issue. They will harass the piss out of you, incessantly call, text, email, send letters. They are affiliated with Battleground Kia in Greensboro, so I got all that from them too somehow. I quite literally received 12 letters at one time from them, for a hard credit check that I NEVER APPROVED and now I can't get it removed from my report. Service here? Would absolutely recommend. Buying or selling, AVOID LIKE THE PLAGUE I would rather have Gonorrhea than deal with the Sales department here, or at Battleground.
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March 2024 by ginny Albino
everyone is so plessant and helpful i will go to my kia if anything is needed i fell so comfortably and safe
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March 2024 by Dorothy Smith
My husband and I just purchased a 2024 Kia Sorento from salesman, Andrew. We were very pleased with the service and professionalism shown during our transaction. Andrew helped make the purchasing process stress free and smooth. In addition, every staff member that we interacted with was pleasant and friendly. We would definitely recommend Burlington Kia and will come here for future purchases as well!
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March 2024 by Cindy Loo Who
Wonderful experience from test drive to financing. I felt like I was with friends and highly recommend the car buying experience with them.
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March 2024 by I am Beloved
Everyone was nice and kind and helpful.
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March 2024 by DeAndra Young
Went in looking for a second car and Chekeria worked to get me into something I wanted. She was super patient with me, down to earth and just excellent all around. I appreciate the time she took to find me something nice to drive and to check in with me even when I wasn't sure about what I was going to do. She never pressured me which I appreciated. Overall, I had a great experience with Chekeria and Burlington Kia.
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March 2024 by Linda Mangum
Mr. Steve was a thousand. Also thanks for the help from my nephew J. Ogle in KIA Asheville.
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March 2024 by Olivia Masi
Washed my car, vacuumed, my Kia was better than when I brought it in!
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March 2024 by Romaine Hemmings
The worst car-buying experience I have ever had was at Burlington Kia. A few weeks ago, I bought a Jeep Compass from Burlington Kia. When test drove the vehicle, I noticed that one of the tires was low on air. I assumed it was because of the cold temperature, which was below freezing at the time. The salesperson Andrew put air in the tire, and I left with the car. A few days later, the car's tire pressure warning came on. I contacted their finance manager, Kevin, Who told me to bring the car in to have it checked. Because of my job location, I did not get to their service department on time. So I put air in the tire and kept going. A few days later, the tire pressure light came on again. I took the car to Discount Tire, where they found that the tire was previously plugged and a second tire had a cut in the tire wall. I returned to Burlington Kia with this information. They told me nothing was wrong with the car, and the tire was fine. The cut in the second tire's wall does not compromise the tire in any way. They also asked me to provide proof that I took the car to Discount Tire. I got upset, and then they said they found a pin needle hold. I asked them to replace the tires, but they refused and instead put a second plug in the already plugged tire. They said I should have checked the car before driving off their lot. It was my fault that I did not check the tires before I left. When I tried reaching out to them, the sales representative and the finance person stopped answering my calls and texts. When I called the dealership, they said they plugged the tire, and the matter was settled.
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March 2024 by Shaneika Millen
I had an extremely disappointing and frustrating experience purchasing a car from this dealership. The lack of communication between departments was glaring as we were sold a used car with two damaged tires, only to be met with refusal to take responsibility post-sale. Despite bringing up the issue on the day of purchase, they did not offer a satisfactory solution and instead deflected responsibility by quoting company policies. Save yourself time and money by purchasing from Craigslist instead as the treatment here was unacceptable.
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March 2024 by RUSSELL SNOTHERLY
Service dept. No problem
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March 2024 by Brandon Wilson
During the sale of my preowned SUV they washed the outside, somehow they deeply scratched the door. I immediately showed the salesman and he admitted it was not there before it was sent to wash and said they would repair the damage, which they never did. The salesman (name is Guy) said the first service would be complimentary and would consist of everything it needed for that service. I asked several times if the spark plugs, filters and other small needs was included and he,as well as the financing department, assured that everything was included. When I took it in for service they refused to honor the agreement. Then said if I wanted everything done it would be around $800. I tried several times to get them to fix the issue and never even got a call back. There was absolutely no customer service after the sale. I have sent all my documents and recordings to BBB and a lawyer, the price I agreed to pay was altered during the final sale. I get a different vehicle every 2 years and this was the worst experience I have ever had. I will be telling everyone I meet professionally and personally about this and will never do business here or with anyone affiliated with Burlington KIA. If I could give negative stars I would. I will also be contacting KIA to let them know how this facility treats customers. I will never buy another kia because of this situation. BURLINGTON KIA WILL LIE ABOUT EVERYTHING TO MAKE A SALEBrandon Wilson
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March 2024 by Debbie Pierce
So my 2022 Kia Niro had a fire hazard recall and I called Burlington Kia on January 8th to schedule an appointment to take care of this. First I asked for a Saturday appointment but was told this had to be done during the week. Then I asked if they had availability on Wednesday, Jan 10th as I was off in the afternoon. I was told by the person who answered the phone that they needed more time to order the part. I asked how much time was needed to fix the car and was told 1 to 2 hrs. I then said I have to take PTO to bring my car in? I was not very happy. No loaner was offered or any other accommodations. So I had to check what days were available to take off at my job and had to call back.I called back and scheduled an appointment to bring my vehicle in at 9 am on Jan 25th. I allowed extra time just in case as I had to have my vehicle back to pick up my grandchildren from school at 1:30.So here it is Jan 25th, 8:50 am I arrived at Burlington Kia but find out that the part had NOT been ordered!!! I was told that they had to put my vehicle on a sensor to determine what part to order.This is not what I was told when I called in and I told the service advisor this!! Then it is explained that I don't need to take any more PTO and they can have Uber take me back and forth??? Then I asked if their call team is aware of this and was told Yes, they know and should have offered it to me. It turns out that I am not the only customer given this misinformation for this recall and not offered Uber. By the way, the call team is overseas. What the hell do these people know about car repairs, clearly nothing? Who would send their call team overseas? This dealer just took the "customer" out of customer service.But now I wasted 6-1/2 hrs of my PTO that I can't get it back and not to mention inconvenienced. I am furious. I want my PTO reimbursed by the person who sent the call team overseas. I can provide proof of my hourly rate and that I did indeed take PTO.1) I could have brought my vehicle in on Jan 10th to determine what part to order. Uber wasn't needed for that as I was already off that afternoon, 2) could have dropped my vehicle off on a day I didn't have to pickup my grandchildren and Uber taken me back and forth. AND no PTO would have been wasted.Don't take my word for it, listen to the calls. Then fire the person who sent the call team overseas. This change was someone's bright idea to save the company money but it cost me, the customer PTO, and the dealer's reputation. So how does it save money when you lose business?I will say Jackie and Michelle are very nice in the service center and it seems very clean and efficient back there. Jackie offered the Uber for me on Jan 25th unlike the call center.So how will I be reimbursed?Very interesting no one has responded to this review.
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February 2024 by Jeff Burkett
I was greeted upon my arrival, received an explanation of the maintenance to be completed and the work was done within the hour as promised
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February 2024 by dakota coble
They lie on the phone to get you in the door. Sad...Update.. sent my mom there. I'm pretty sure the management decides if you get a vehicle, NOT the lenders. You don't need great credit to get s car these days. You need steady income, residence and down payment. I still got the car I wanted from somewhere (new) else on my terms and she will go do the same.
