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April 2024 by A Park
I guess we need to start paying twenty dollars and hour to fast food workers in N.C. to get better service!Yea right! It wouldn't matter what these worker get paid, service won't change cause worker attitudes won't change.Order a Jr cheeseburger Western style and all it was was a burger and cheese!Can't even understand the person on the speaker system through the drive thru and the menu at night isn't even lit! Can't read anything!
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April 2024 by Ashley Lamm
There nasty, got mold in the back where you wash dishes, Also roaches. DONT GO THERE!!!!! An the management there is awful.
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April 2024 by Joseline Vargas-Harrera
I went by today and the line was really fast. Manager Andrew or Angel was really nice and friendly even though I went to the wrong window. The food was really good, it was steaming from the bag. Ive been going to this restaurant for awhile and Ive seen that theyve improved friendliness and food quality. Ive never reviewed a restaurant before but I was in a really good mood and this food hit the spot ?
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March 2024 by Courtney Hartley
The service was terrible and people were rude. We were asked multiple times to repeat what we wanted and they still got our order very wrong. It is also very hard to get in the drive through.
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March 2024 by Linda Bailey
The cookout on Church Street in Burlington has rude order takers.
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March 2024 by Cheetahbugg Williams
Always busy but good good and hot nice service.
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February 2024 by Kymberlinnell Poteat
The last three times, my order has been messed up! My last order being Feb.8,2024@8:01pm order#1328 I cashier:Savannah; ordered&paid for Double CheeseBurger tray but got a small
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February 2024 by DJ THE BEST
It was good it only has a drive-thru
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February 2024 by Luis Romero
It is a good option for a comfortable lunch.
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February 2024 by lynne phinney
All our shakes tasted like bananas. Bananas were over ripe and didn't get our extra cheesecake for our strawberry
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February 2024 by Jorge Ayala
I'm not sure what's going on at this particular location, but it has happened the past three times and I'm not sure there will be a fourth time. You get a typical greeting when pulling up to drive thru. "Welcome to cookout, how can I help you?" There's nothing wrong with that. It's everything after that, that is the problem. I order a Huge burger cheddar style. The drive thru associate asks me "what 2 sides do I want?" I replied back with "I don't want a tray since the last 2 times, that's what I've gotten. I just want a huge burger, cheddar style with an order of fried cheese bites and a Reece cup shake." She tells "its $10.71" I know that price is wrong because a huge burger cheddar style, cheese bites and a shake will run me about $13. So, once again I'm being charged for a tray with 2 sides and the burger is just a double cheeseburger. It's like, you have what you want to order, but they choose what they want to give you. This is the third time the order has been this way and not what I asked for. Also the times that this has been happening is between midnight and 1:30a.m. I just want my order to be correct. Don't worry about trying to save me money or whatever the reason is for choosing to give me something I didn't ask for. I'm not sure what's happened to this location, but it needs help.
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February 2024 by Lenore
When I was placing my order I felt rushed. There was no long lines not even a car behind me. Pulled up to the window the guy behind the window hands us one of the shakes upside down, asked for ranch dressing they didn't have any. The food is always hot and good but this time we got seasoned fries as one of our side orders and they tasted like the lid fell off the seasoning jar. You could not eat the fries they were saturated in seasoning.
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January 2024 by Cyndi Taves
Good burger onion rings are fresh and shakes are big and
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January 2024 by Mari Haackee
I love cookout and sometimes it is fine. But this last time, I paid for a whole chicken quesadilla for my boyfriend’s cookout tray. He did not get it. And they didn’t even give double fries for not giving quesadilla. Everyone in there was in such a rush looking through the window and they weren’t even busy. The man who handed the cashier our trays (that had food sticking out of it) was not wearing gloves.
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January 2024 by Belainec
CHRISTIAN doesn’t know how to take orders properly. Stop rushing your customers and giving them the wrong food just to get them out of the line. I’m wasting 1.5 hours of time just to get the correct food not everybody lives up the street. Does that look like it says BBQ chargrilled chicken with Cajun fries? After I asked you to repeat the order? I drove back and the very nice Manager that works the last night made it right. More of the employees should take pointers from this great manager.