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November 2023 by Cam Johnson
Very non-invasive. Loved the engagement between the store person and the customer. Flawless transition.
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July 2023 by Brooke Thompson
We have been customers here for about 6 months and are very disappointed. They have great promotions for people that are not cricket customers but none for the actual cricket customers. Back at the end of December my husband and I caught Covid from the cricket place in Bracey VA. We know we got it from there because it was the only place that we went for a couple days and we touched different phones and cases and obviously they hadn't been sanitized like they should have.
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November 2022 by Bonnie Roberts
Jarrett was very knowledgeable and helpful about the phone plans and phone set up. Great experience at this store.
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February 2022 by Alice Childress
Didn't have what I was looking for but love the customer service
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November 2021 by Karl Engelke
Phones not in stock
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September 2021 by Brianna Pratt
This was by far the very best experience I’ve ever had with cricket. I’ve been on and off with cricket since 2009. I was assisted by Garrett Mitchel and Blanca Zuniga. They both were very patient with me and so very helpful in the purchase of my new phone. They made the experience and transition very pleasant. Definitely my go to people from here forth. Garrett has definitely made a huge impact on the Burlington store. It’s way better than it used to be. Give that man a raise!!!!!
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March 2021 by Juanita Boggs
Great service
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March 2021 by Brianna Crespo
This was by far the very best experience I’ve ever had with cricket. I’ve been on and off with cricket since 2009. I was assisted by Garrett Mitchel and Blanca Zuniga. They both were very patient with me and so very helpful in the purchase of my new phone. They made the experience and transition very pleasant. Definitely my go to people from here forth. Garrett has definitely made a huge impact on the Burlington store. It’s way better than it used to be. Give that man a raise!!!!!
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November 2020 by Shaterra
Go to any other cricket!!Very rude and unprofessional management team. His name was Garrett. This experience was a few weeks back but definitely still worthy enough of a terrible review.Very lazy and unproductive energy. Their business phones do not work and manager got upset with the customer and refused to helpWhen CRICKET customer was having a phone issue.I was definitely appalled to see this person Garrett tell me he was the manager when I asked. He was very rude and inconsiderate
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October 2020 by Felicia Booker
Beware of this store. The salesperson, Gavina R, does not pay attention to what she is doing. She set my two lines up on someone else's account and caused them to be disconnected 7 days later and I had to restore them with my own funds. Gavina did pay me all of the money, thank you, after I spoke with her manager, Garrett Mitchell, the next day, giving him the full picture and informing him of her statement that if Cricket reimbursed me to let her know because the amount would take her whole check and she has kids and we would have to work something out. I felt that was a very inappropriate statement and Blanca looked at her with shock. Blanca apologized numerous times that day, doing all she could and staying on the phone with Cricket customer service for over 3 hours. Also on the day of the disconnection, Gavina waited about 2.5 hours to assist, offer a solution and apologize. As stated before, the other sales rep, Blanca stayed on the phone for over 3 hours with customer care trying to help. During this time 5 reps were spoken to, including a supervisor. Tickets were supposed to have been opened and escalated. Found out the next day that one was not opened and my numbers were still on the other ladies account. The original owner of the account moved her number to a new account and disconnected mine the same day prior to me getting to the store. As of today, I am still stuck with her account and in order to move my numbers to a new account, I have to pay a prorated fee of $18 and it will change my cycle date! Per the rep at Cricket customer service, I should keep the ladies account because she ported her number to another account to save me money. What the what!?????? I should not have had to pay one dime to restore my service or additional add ons. My lines, gigs and new account should all be done at no cost as it was an authorized dealers sales person's error that work for and represent them. I lost 45 gigs of Hotspot that I paid for through the my Cricket app on the day my lines were disconnected that won't be restored. 7 of the 10 reps at Cricket customer care has given me run arounds about the 45 gigs being restored. I was told to go back to the store and have them take care of it or have Gavina pay me back the $30 for the 45 gigs. I went back tonight and the manager was not there so Ashley called him and I spoke to him. I tried explaining what customer service said and he said he couldn't do anything about it because I did it via the app. He didn't think that I was telling the truth about how many gigs I could add. He was not listening, said he didn't know what else I wanted. I didn't want credit and Gavina paid me. He said he was not going to argue with me and hung up on me. I am very disappointed and dissatisfied. All I wanted was my numbers moved to a new account that he said he was working on and the 45 gigs added back to my other number. The one thing they know how to do is sell you a service and take your money, but when it comes to customer service, they don't do a darn thing. They just pass the buck back and forth and make you pay more money to correct an issue they create. I am sorry I ever went into this store. I don't recommend them at all.
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June 2020 by Kimberly C
They never answer the phone I called several times just to get a simple answer on a simple question .. I guess my question will remain unanswered like their phone.
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February 2020 by Bill NOGUES
Melanie at this store is awesome..she helped me and was very knowledgeable about the phone that I wanted and provided excellent customer service. I highly recommend this store and Melanie
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January 2020 by Josh Fogleman
so glad moved here from Sprint
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August 2019 by Todd Rutledge
Slow service, took 25 minutes to pay bill
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July 2019 by SHE LION Diamond T. Project Todd Joseph
Until the phone is working and lordsLi thank you how is anew phone drooodro calls volume on HIFH but you sound like you whispering everyone don't drive Can someone open a Cellphone Co. Cable, Landline phone, Internet Co. be honest loyal concerned about your company's , You're still gonna get a few getovers But don't take it out on Everybody listen to your reps recordings sometimes, it's not always the customers You keep treating people like their beneath you, Talking to them any kind of way They'll soon push back" Especially talking to their parents anyway I promise you" you can shut it down in Burlington NC Stop trying to always make the poor poorer' Rich get Richer at the end nobody's taking nothing with them anyway... Last but not least' Quality and worth value products don't & shouldn't have to cost a customer a Leg and arm just to have a Quality great lasting products, Just make consumers send more customers your way... You don't have to rip everybody off to live comfortable' Slot of you were born in money and still greedy anyway, $19.99 screen protector what you think people don't look online and see the real price you pay, More quanity better deal you make. Guess what y'all owner's don't even buy from their own company's Ain't that sad .They know how to work the system those$1000.phones y'all buying they get it free... Try out see how you like it before it hits the market... Just like company says they got a Deal LG Volt ? Cell gotta purchase $900.?? Get a Free LG 47" in Smart TV & 8" LG Tablet Google it before you buy it... How much can you buy a 47in.Smart TV ? Just went off sale at Walmart 40" $99. Google it not just$900.and something you know you can transfer everything yourself but now CO's lieing they got to do it before leaving store $15. Then installation fee $25. + Tax totally??? Rip off wonder how much they pd for this phone new just came out, asked Bluetooth available idk bt wireless all are flatscreens, ipod w/purchase $50. Family plan any purchase what's the catch , Was tgesetablets a promo given to the co, Lg tv not selling well it'll draw customers??? B2 G3 Free ck other prices get their brand name much cheaper paying for brand always ck expiration date. Small tips everything except one of two great draws customers...pay attention Red Flag!!!❎?
