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December 2023 by Candis M.
i had an appointment. 1st they didn't know I had an appointment and then said it would be 40 mins before they got to me. If a business is running behind, they should call ahead of time. Don't waste my time and gas. Firestone off University Drive in Burlington NC
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November 2023 by Crystal Thompson
Steve, the manager, took the time to clean all four of our new tires that we purchased. After the service techs installed the tires, they were scuffed, dirty, and glue residue left from the install. We gave our complaint to Steve and he personally cleaned them. Thanks Steve! We will be back and continue giving our service here because of you!
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November 2023 by Caleb Dishner
Received a call that it was finished and price was significantly more than I was quoted. The employee (I believe Justin was his name) tried to adjust the bill down, still wasn’t happy cause that was still over quoted amount a good bit, he was very respectful and I do appreciate him trying to help though. When I arrived the fella took care of me. Over all I wasn’t satisfied with how this service went, but they made it right, and I can appreciate when a company accepts responsibility for their mistakes. I can’t remember the guys name who checked me out.Service: Tires
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November 2023 by Noah Ricketts
Firstly we made an appointment and still waited 4 hours for the car to be done. My wife took her car there for an oil change, and they told her that she had a hole in one of the tires and they changed it and put the wrong size tires on. Sent her to another dealership to fix a nonexistent sensor problem that was caused by the wrong sized tire. Charged her $800 and spent 4 hours putting on wrong tires. Would NOT recommend
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October 2023 by Sherita M.
customer service was extremely poor! Steven spoke with so much derogation that I left very offended.
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October 2023 by Stuart Matthews
I had a blowout on 85 on a Sunday and this place was my best option. They did get me a good price on a decent tire however they were not very busy and it took them over an hour. On the positive side they got it done quicker than they said they would because they originally said it would take over 2 hours.
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October 2023 by Sommer presswood
I scheduled an oil change appointment (9/29)at 5pm for an oil change. I called 9/29 at 1:00pm to ask them their late policy because I get off at 4:45pm and work 27 miles away. The person I spoke with stated “Don’t worry, we will work you in”. I arrived at 5:59pm due to traffic. When I arrived he states they can’t see me because the staff was gone. The website states they are supposed to close at 7. He suggested I come early in the morning to drop off my car so they can get it worked in. I was there by 6:30am. I was waiting outside at 7am. Soon as I wakes in the worker tells me I can’t be seen today due to they are booked. Gas and time was wasted. I could have just been told when I called 9/29 you guys are booked and don’t expect walk ins
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October 2023 by Alejandro A.
I see nothing but negative comments for the most part! It's a shame people don't take the time to leave a review when the service is great! I was able to go online and shop for a great tire! I ordered there and set my appointment for the next day. There is a Waffle House in the parking lot so I dropped my car off and came back to pick it up. The lobby was comfortable and everyone was so friendly! They gave me options to get discounts for signing up for their credit card so I did. My new tires look gorgeous and ride like a dream! I went with the Firehawks. Great value as with all four tires and lifetime rotation and alignments, it ran just around $1k. I will definitely be back for another set for my other vehicle. Oh yeah! They also placed my spare and tools back in my trunk so perfectly! Some shops will just toss them in the trunk and not care.Excellent service, Team!!!!
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September 2023 by Lady Divine
DO NOT GO! Waste of time and inexperienced Store Manager.You would think the manager Sam was knowledgeable enough to train his employees yet however he lacks the capability. He does not take accountability for his or his employees mistakes. I have been going to this Firestone for years and there is always an issue with communication. When you talk to an employee on the phone, and schedule an appointment the price and what you spoke about is ALWAYS different when you arrive. Partly because the manager discriminates against people of color. I don’t understand how someone can pay for a warranty yet there is no documented policies or procedures for that warranty. It all depends on who is working at the time. If Sam is working, expect discrimination and everything that the past employees told you to be a lie, your wrong, the employees are wrong and Sam is right.
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September 2023 by Lina Jay
I brought my car to get serviced and was told they couldn't give me a total for the repairs. I wanted a tune-up! They knew the make, model and mileage on the car. The guy upfront told me that someone would call me with a price for services. I waited and never received a call. I called them and was told, "Oh, I was just about to call you".. no he wasn't. Anyway he told me my car was ready. I asked him how much. He snapped on me and said that I was already given my total when I dropped the car off, which I WASN'T!! They did the tune up and charged me for an additional service that had NOTHING to do with the tune-up. They took it upon themselves to fix things on my car that I didn't tell them to do...Instead of calling me to let me know the cost BEFORE the repair was done. I'm assuming that I'm a female and that's why they took advantage of me. I will NEVER use this location again!
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August 2023 by Kent Clontz
I received a brake job at the location in Florence, SC which I had front pads amd rotars replaced. $500 later the job was complete with a warranty. Three weeks later the car started to shake and vibrate again so I took the car to the location in Burlington, NC to use my warranty to get car fixed only to be told that the back brakes were bad along w rotars and needed to be replaced. The job would cost another $450. I took my car to a local mechanic for second opinion and was informed that the back brakes were 75% good. In other words did not need to be replaced. Long story short the local mechanicdid replace the front brake pads and rotars but what was causing brakes and rotars to go bad was a bad hose connected to the brakes. Total cost of brakes, rotars and hoses $310. I am convinced the technicians at both locations really had no idea what they were looking at. Very disappointed in the supposedly expertise at both Firestone locations.
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August 2023 by Sally Duquette
This is the place for you if you want a Firestone Credit Card and services that you probably don't really need. During a recent oil change I was asked who had been servicing my vehicle because the oil pan bolt was getting rounded off due to an impact wrench being used on it. Well....this was the only place I had taken my vehicle to be serviced... Interesting... I had also requested a tire rotation, so when removing one of the lug nuts it was cross threading on the wheel stud. So the wheel stud needed to be replaced before it broke the next time someone tried to take the tire off. They supposedly replaced the wheel stud free of charge... Interesting, why would you replace it free of charge unless you knew it was your fault that it was going to break. I was also told that I needed new tires because the "secondary" rubber was showing... No thanks... I took my car to a reputable, non-chain, auto mechanic for new tires. Interestingly, one of the wheel studs broke while they were taking the tire off because whoever put it on (FIRESTONE), put it on too tight and they had no choice but to break it.While sitting patiently in their waiting area, I could hear the staff try to sell a Firestone Credit Card to every person that needed work done to their car. I realize that this is most likely a corporate policy, but is it really the best policy?I will never bring any of my cars to Firestone ever again. This time honesty, and being reputable wins over convenience as it always should!! I have learned my lesson!
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August 2023 by Keith Deforrest
This place is ran by a mommies boy that can't even work on his own vehicles. He shouldn't be Manager. I took one of my cars in there and they put the wrong windshield wipers on the car. That is the most basic thing to do and they did that wrong. I also had both my cars maintenance there befoe this ,basic maintenance and both cars ran worse. I would take your care to Duncan ExxonMobil center as they know what they are doing. I have had no problems with them. This is the 2nd place that this manager has worked at and couldn't fix my car right at both places. I took it to Duncan and they fixed it the first time they seen it. That is the difference between a mechanic and someone trying to be one or manage one.
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July 2023 by David Dorsett
Great experience. I went looking for a specific tire for my Honda. Chelsey waited on me, she had to order the tires. On Sunday they put the new tires on and did a wheel alignment. Four of the best tires that Bridgestone makes, Bridgestone Turanza Quiettrack tire. The price was about twenty dollars cheaper per tire than other places I checked online. With the alignment it was still under $1000. Other places quoted me prices from $1200 to $1600. In and out in under two hours, with several customers ahead of me, and only three technicians working. Nice friendly folks at this location. Tires have an 80,000 mile warranty, but will go back if needed.
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June 2023 by W Gavazzi
Super helpful on a Sunday! While visiting from out of town and after encountering a soft tire when leaving church, there are not many options.Luckily my go to back home was my go to in Burlington and what turned out to be a leaky valve was fixed quickly and Sunday plans to visit with family were minimally impacted.The car was quickly inspected and on a lift in a very reasonable amount of time. The crew communicated the status of the work frequently and the waiting area nice and comfortable.The place was full when I got there at 1130 and nearly empty when I left with a steady flow of customers arriving when I was leaving. Great service!