-
December 2023 by Alex R.
After driving for over an hour and 45 minutes from Charlotte to Burlington with every intention to purchase a minivan, my wife and I were met with a disheartening experience at Flow Volkswagen of Burlington. We were initially excited about the van and prepared to finalize the deal immediately. However, our eagerness was met with a stark unprofessionalism from a sales representative who seemed to lack basic negotiation skills and courtesy. In a surprising turn of events, he chose to walk away from the discussion due to a disagreement over the price--a decision that was not only rude but also unbusinesslike.This unfortunate behavior turned out to be fortuitous for us. It drove us to a local Hyundai dealership back in Charlotte, where we found a superior white Pacifica with a sunroof, 20,000 fewer miles, and more features, ironically at the same price point we had previously discussed at Volkswagen. So while the experience was initially negative, we inadvertently ended up with our dream minivan, thanks to the poor conduct we encountered.Despite the setback, it's important to acknowledge the positive aspect of our visit. Sam, a member of the sales team, displayed remarkable professionalism and made us feel valued as customers. His demeanor was a stark contrast to his colleague's and truly made the trip worthwhile. It's regrettable that his colleague's behavior overshadowed the efforts he made to provide us with a VIP experience.It's a shame that such a long journey with clear intentions to buy was thwarted by the unprofessional conduct of one individual. While Sam's professionalism shone through, the overall experience at Flow Volkswagen of Burlington was ultimately a letdown, and the dealership lost a sure sale. I hope this review serves as a reminder for the dealership to foster a team that consistently upholds the values of professionalism and respect that are fundamental to customer service.
-
September 2023 by Sean R.
Brought 2012 VW GTI back in after I noticed a skipping sound when driving after routine service w/ tire rotation. Got in at 8AM, out by 9AM, problem found, fixed, and no additional charge.
-
August 2023 by Tracy Sugg
We had a great experience at Flow. Thank you to Johnsy for being so patient and helpful!
-
August 2023 by A C.
Had an amazing experience with Flow Burlington. Our salesman was William Livingston...and he was phenomenal. We traveled a far distance for a vehicle and had an excellent experience. All the paperwork was ready to sign, numbers were worked out prior to our arrival and we were in and out! The price listed on external apps such as CarGurus and CARFAX is the out-of-the-door price. No hidden fees. The car has brand new tires, perfectly detailed, and a full tank of gas for our trip back! I would come back and do business again with this dealership but especially to make a deal with William Livingston!! He is personable, engaging, and very knowledgeable on what he is selling. 100/10 experience. We will be recommending him and the dealership to our friends and family.
-
August 2023 by Allen C.
First of all I can't stand going to any car dealers,because of the put down arrogant attitudes with some of these salesman,but FLOW VOLKSWAGEN OF BURLINGTON has absolutely given me Hope there is salesman who care about their customers . The Sales Consultant who we dealt with was JASON STUEHRENBERG .I could not have asked for a more professional and great attitude and experience that we had with JASON STUEHRENBERG . Everyone of the staff that we dealt with was very polite and considerate.If the other Flow Business are like Flow Volkswagen of Burlington,I will be checking them out. Thank you Flow Volkswagen of Burlington for a greatand easy experience in making my purchase.
-
July 2023 by Karen Gertrude
Antoine Lindsey was AhhhhhhMazing! He's new to the company but he made sure he gave answers to all of my questions and addressed all my concerns. Just want to say thank you for having someone so attentive and kind on staff.It was a pleasurable experience.Thank you Antione for a job well done! I appreciate you and will send anyone I know looking for a new ride your waySo they to can experience first class service!CUDOS TO YOU ANTOINE!
-
November 2022 by Jean Cherrette
Best dealership we've ever used.
-
August 2022 by Eric Massey
Couldn't have asked for a better car buying experience!!
-
May 2022 by Stacey Amick
Drayvwas very helpful and I was offered a great price on my trade-in. I highly recommend Dray at Flow of Burlington!
-
March 2022 by Jacqueline Perry
Great ? service and great staff. They keep you in well informed on what your car needs and how long it will take to get the job done.
-
February 2022 by Bee Kay Bourne
I unfortunately wrecked my car which led me to have to buy a car unexpectedly! This is my second experience buying a car from Flow VW of Burlington and this time went even smoother than the first. Thanks to a great technician Tyler Lowrance pointing me in the right direction I was able to work with Johnathan who helped me test drive and look at the vehicles I needed then once I decided on my 2021 Tiguan he helped me through the beginning of the paperwork where Max then took over and got me a heck of a deal in a crunch! It was a bad experience that led me here as I wrecked my TDI Passat SEL but I am happy to be a owner of a new 2021 Tiguan SE that I was able to get in and out of the door in less than 2 hrs ? Thank you Tyler (Puddles), Johnathan and Max at Flow VW of Burlington
-
February 2022 by Alton Watson
Loved the dealership, bought a car and got a great deal, very helpful, to be more specific, the salesman Jonathan Garcia-Pena should definitely be mentioned for the excellent and supportive customer service skills were helpful to me in my situation of need for a vehicle and patiently sold me the best deal just before Christmas!! Once again many thanks to the entire team there for all the support to process a auto in the time of need. I would definitely recommend them to my friends and family and will be a returning customer also. Thank You
-
January 2022 by Lewis
A great experience. I had an issue and Zac and the guys were understanding and patient and did whatever they could to help.It all worked out and I left with my infiniti ?
-
December 2021 by Joe Smith
Great dealership and great deal on my Yukon!
-
December 2021 by soccerqueen181
First time buying a car and they made the process run so smooth! Very patient and kind staff, the vehicle I picked is wonderful. I definitely recommend them.