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January 2024 by Zach Anders
I recently purchased a certified used vehicle from here. I worked with Danny, who was great! The whole experience was far better than any other car buying experience I've had, and admittedly I've had too many. Would recommend this place if you're in the market.
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January 2024 by Jan Williams
I have been very positive about Flow Honda in the past. I can no longer feel that way. I bought 2 vehicles form them in the last 3 years. I was using them for service. The last time I went in for service my wife drove the car in as I was outside waiting for her in our other car. She comes out and says I need to go in and talk with them as they were recommending services she didn't understand. When I went in I was introduced to their new line supervisor. He says our CRV which had 21 thousand miles on it needed to be lined up. I asked him why and he says because he put his fingers in the tread of our tires and noticed that the tread depth decreased when you measured with your fingers from back to front. I stood there amazed. I went down as he watched and did the same and could not feel and difference in tread depth. He also told her she needed her differential fluid changed even though it only had 21 K miles which is good until 50K. It became apparent that this line supervisor was hired for one purpose and that was to increase revenue for the shop. Never had we experienced this before. When I shared my concern with the manager he defended his supervisor. OK, I can see that as this line supervisor was creating revenue. But they went from being a great dealership with a great product to sleazy. If you are in Burlington don't take your Honda to them. Take them to Wagon Wheel Automotive. I had them check both of those areas and they said I didn't need either of those services. Some folks are honest and some are not. Beware.
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January 2024 by Larry Griffith
Purchasing a vehicle from Flow Honda of Burlington was a FANTASTIC experience. I was treated exceptionally well and was offered a very fair deal. It was the best car buying experience I have ever had and I would highly recommend them. They were an hour from our home and the drive was well worth it!
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January 2024 by Alejandro Sanchez-Masi
The service I received at Flow Honda of Burlington was elite! Scott Hendricks was professional and made the process of buying a car seamless. I would recommend working with Scott to anyone looking to buy a Honda! Scott has great knowledge on the product, a friendly attitude, and made the entire process stress free and enjoyable. Compared to other dealerships, I would highly recommend Flow Honda of Burlington. Quentin Campbell was also a great help when walking through the financing and extended service contracts. Quentin was very patient and a pleasure to work with. So excited to drive my new car!
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January 2024 by Cardin
TAKE YOUR BUSINESS ELSEWHERE!They’re extremely in accurate with their timing & dates. Not transparent or honest with the service department. They inspected my car & “ordered” piece. After a few weeks I called them (mind you they won’t call you or update you, you have to call them) and was told the piece has came and is ready to be installed. I scheduled it for the next day, so the next day I came in for my installment just to find out my car piece hasn’t even been ordered yet. This is a waste of time and frustration. If you’re ever having problems with your car just take it anywhere but here! Trust me it’ll be worth it. The service department doesn’t even seem to care
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December 2023 by Hallie Sherburne
Flow Honda is responsive, detail oriented and seems to actually care. I have worked with a few dealerships across multiple states, Flow of Burlington went above and beyond - even entertaining my toddler so I could focus on making the right decision. John Crawford and manager explained everything to the smallest detail, which I needed. Finance team was entertaining and realistic with me. Did not feel like I was talked into anything, I knew all of the finance details when walking out and felt confident in my purchase. I even sent my friend your way!
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November 2023 by Brian Foley
I would not recommend using the service department here. My service advisor was near impossible to get a hold of, told me false information when I did actually talk to him, and never followed up with me when I requested he contact me since he never seemed to be around when I tried to. I unfortunately had to get my car towed there since the problem needed a Honda specific part that my other mechanic couldn’t order. Even the tow truck guy told me ‘good luck getting good service’ because he had only heard bad things about the place. Go somewhere else, even Southpoint Honda, if you need Honda specific service.Edit: record your conversations over the phone because they will lie and say the opposite once you’ve already paid and found the issue wasn’t fixed.
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November 2023 by Pam S.
This is the second car I've bought from Flow Honda of Burlington.They made the experience a pleasant one. My salesperson Scott was very knowledgeable and did not pressure me for the sale. The finance person,Daniel was very informative on my options and did not pressure me to buy add ons I did not need/want.Highly recommend both these guys at Flow Honda of Burlington.
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November 2023 by Tammy Holt
This was, by far, the best experience I have had purchasing a vehicle. My daughter bought her first new car and Noah was exceptional and went above and beyond, staying late so she could drive her new Honda Civic off the lot that night. Quentin explained the terms thoroughly and we were impressed with how professional the staff was. I highly recommend Flow Honda of Burlington.
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October 2023 by Carianne Goodall
This is our 7th Honda & by far the best car purchasing experience we’ve ever had. We had done all our homework prior to coming in & knew what vehicle we wanted, what price point, down payment etc. John Crawford was extremely helpful & kind. Chris, the manager, was able to work with us to get us to a price point we were comfortable with. In fact, we came out with a better deal than we had anticipated. The team worked hard to go above & beyond. Would highly recommend purchasing a vehicle here - we certainly will come here for our next purchase!
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October 2023 by Giovanna Albanese
Tanner, Scott and Daniel were very helpful and kind, making my first-time car-buying experience as stress-free as possible! I was looking for a specific CRV and had talked with multiple dealerships in and outside of the Charlotte area, but I'm so glad I ended up going with Flow Honda of Burlington. I put a deposit on the vehicle while it was in transit to the dealership, and they were great about communicating with me during the transit time and keeping me updated on what was happening. Then, when it finally arrived, they quickly and accurately got all the paperwork done so I could pick up the vehicle before leaving for a work trip. Not only did this dealership have the vehicle I wanted, but they were accommodating, honest and genuinely cared about earning my business. They were attentive, which I didn’t find at other dealerships, and did all they could to make the entire process the best it could be! If/when I need a vehicle in the future, I will go back to Flow Honda of Burlington, and I have already recommended this dealership to friends in the Charlotte area. This dealership is well worth the drive!
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September 2023 by Chris Bunting
Customer service is outstanding. From the sales team to the service department. Home is 2 hours away, but i need to visit Burlington routinely. This team is so accommodating and helpful. And why this repeat customer purchased another Honda!
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September 2023 by Laura Salazar
Shoutout to Scott Hendricks and Quentin Campbell for providing excellent, quality service last week when I needed a new car in a short time frame! I was very pleased with Scott's knowledge on the vehicle I was looking to buy and the other Honda vehicles in the inventory. He went above and beyond to get me the specific color and body type I wanted for the car since at the time I went, they didn't have it in their lot. I will definitely be buying another car from Flow Honda, and I'll be going to him for it. Quentin handled the financing side of things and I was also very pleased with his patience and thorough explanations. He answered all the questions I had and walked me through the different options I had without trying to sell me something I didn't need. I'm often weary of dealerships and their sales people as I'm sure many people are, but at no point in the process did I get a bad feeling while working with both gentlemen. I highly recommend them both!!
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August 2023 by Amanda Clark
Josh, Tanner, and Quentin were so helpful and made our first time car buying experience amazing! Other places laughed in our faces and jacked up prices, but this dealership actually cares about earning your business. It was well worth the drive. They are great about communication as well. We will definitely come back and we recommend this dealership to everyone.
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August 2023 by Amy Rose
Although I didn't really think I would be trading in my van when I took it in to be serviced, I spoke to Lisa and she took the time to really know what I thought I would want. I have never had someone work so hard to pull in all the variables --- She did it. What was even more amazing was she was a real person and understood that a busy mom what I needed. She took all the stress out and was a true advocate for me! We have been buying our vehicles at Flow Honda for years... .but this experience with was the best we have ever had!
