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April 2025 by Joan
Stay home all day waiting for someone from the geek squad to show. No show and no phone call.
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January 2025 by Sabrina Smith
Getting to Geek squad online technical support is shameful. Every time I reach out for help I get the runaround. I have a yearly plan membership and should have to keep going thru this. Today faced with a potential virus, pop ups on screen, the agent tells me to restart my computer without even remoting in to access the issue. I told him that doesn’t even sound right or safe and I’m not doing anything til you remote it. Then he tells me to advance support. What! Gets connected and transferred again to another agent. Not sure if I’m renewing. What a headache, stress and time wasted.
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January 2025 by Fred Frissell
I bought a Spectrum I-phone that came with no charger nor directions, I went to the spectrum store and they couldn't help, but to go to the Geek Squad. I'm about to contact Apple and let them know how Spectrum has treated me. I'll give the Geek Squad a shot but all charges will be sent to Spectrum or Apple.
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August 2024 by Joshua Bell
Poor customer service.
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March 2024 by Jim Martin
Via telephone
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March 2024 by Mr Hill
Excellent customer service
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November 2023 by Hintvision
3 stars for keeping it real and professional 2 stars off for being so high n over charging ppl
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May 2023 by Nates1stop aka idpfs
3 stars for keeping it real and professional 2 stars off for being so high n over charging ppl
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May 2023 by Tracy Mcguire
Always on the ball.
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April 2023 by idolprofilms
3 stars for keeping it real and professional 2 stars off for being so high n over charging ppl
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March 2023 by Ben Westfall
Never had to use a tech service before. We were required to make an appointment to drop off and to pick up. The staff was very friendly and informative. The price was moderately high but no service anywhere is cheap. They did do more than required.
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February 2023 by Google user
Never had to use a tech service before. We were required to make an appointment to drop off and to pick up. The staff was very friendly and informative. The price was moderately high but no service anywhere is cheap. They did do more than required.
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November 2022 by The Purgers
Never would answer the phone
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October 2022 by Ryan
Very rude. Not knowledgeable on policies. I would go somewhere else.
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August 2022 by Destiny Anderson
I came in today 7/16/22 with a broken Nintendo switch my nephew received for Christmas trying to exchange it under the two year warranty that was purchased with it. I spoke with a Best Buy manager who directed me to the geek squad team where I encountered the RUDEST individual working the counter. Derrick was RUDE, had an attitude and even began to raise his voice after I asked a question to better understand the claims process. NEVER again will I ever approach this counter or use this location as long as he’s an employee on duty.
