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March 2024 by Jael Castro
If there was a “0” stars “0” would it be.A horrible experience. I was forced to accept an expensive car, because supposedly the one I rented was not available. Way to scam your customers….. The only reason I rented a car is because my own car is at the shop. The car I received smells like smoke, but I was not able to get in contact with a representative at the Burlington location. I was able to contact the greensboro location to report the smoke smell in the car.Overall a very nasty experience. I will never recommend you guys or use you ever again.
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February 2024 by james barg
False claim for windshield damage cost me $150! Document everything! Be very careful with this tiny location. I'll Uber next time. Never Again.
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February 2024 by Linda Meyers
Quick...friendly ....clean carNot sure where the owner's reply coming from as my review is positive! They need to READ my post.
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September 2023 by noneya biz
avoid this location at all costs
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August 2023 by none ofyourbusiness
Do NOT RENT FROM HERE. this branch doesn't honor reservations. unreliable unprofessional location.
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August 2023 by Rodney Carter
If I could have gave them 0stars that’s what they would have got. Pre paid for the car there to pick up then they tell me that I need major card without there down grading my already small car. This should have been said when the rental was placed and paid for. Now trying to get out of town and have to find a different car company to get a rental.
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August 2023 by Darius Walker
Javente was the man he wasn't even from that department but came Greensboro and made it happen for me and all the customers at the Burlington department.
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August 2023 by Maya Gance-Wunder
This place needs to be shut down or have a major management overhaul. I can only hope that there is some kind of review for the business being conducted here. I think a couple of their rental policies are absolutely absurd. On top of that, they are painfully understaffed. I should have never wasted my time and money trying to rent here.
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June 2023 by Tony J
The ladies here are always nice & professional ! Excellent customer service.
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June 2023 by issac loera
Everything was easy and smooth I had no problems with renting my car and being on my way
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June 2023 by Leslie
Worst rental car experience EVER! After we arrived, with a RESERVATION, they informed us that they didn't have any cars ready and told us we needed additional documentation from what we were told we'd need online. Unorganized office with hand written "be back soon" signs and a single confused employee.
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February 2023 by Sherry Edwards
After receiving horrendous Customer Service at Roxboro NC Enterprise, I called this Hertz office for assistance with a rental while my vehicle is in for repairs after a car accident. Ashley; the Customer Service Representative went out of her way to work with the Insurance company to arrange a proper vehicle for me. I was unable to make it to the office to make the arrangements myself so Ashley worked with the insurance company over the phone. I was contacted in less than 1/2 hr with a confirmation number. It’s really nice to have someone go above for you in a time that it seems like customer service is at an all time low!! Thank you Ashley, I appreciate you!
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January 2023 by Ricky Yow
Great car rental experience.Great prices and good customer service
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September 2022 by Toika Gunter
I was needing to rent a full size car on short notice due to a death in the family. They were able to accommodate me, and gave me a much better rate than I could find anywhere online. I would definately use their car rental services in the future.
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August 2022 by Toika Neese
I was needing to rent a full size car on short notice due to a death in the family. They were able to accommodate me, and gave me a much better rate than I could find anywhere online. I would definately use their car rental services in the future.