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January 2024 by Stage1
It’s been great dealing with them on multiple purchases! Great customer service and knowledgeable staff. They get an A+ from me!
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January 2024 by Chad Roberts
We need a negative star option. Horrible place to deal with. Sold me parts that aren't in stock. They claim their vendor is out of stock. Then why would they sell it to the public? Sent email about the missing piece, it took over 2 weeks to get a response. I replied to that email 2 weeks ago, and sent 2 new ones, all with no reply. This place is an absolute scam. Avoid at all cost.As you can see, they sent a reply. Wishing me luck to get the rest of my parts. It's right down there in black n white.As much as you might want to, don't do it.Best of luck getting my parts they said. ???They have completely stopped communication. I have reported them to the BBB.
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January 2024 by Sandy Graham
Order number # 601299 On October 09, 2023 I purchased a vinyl top for my 1972 caprice custom. I chose white because it was the only color that the website said was in stock. After i checked out i received an email stating that my order would be shipped out within 1-2 days. On October 10, 2023 i received an email from Hubbard Parts employee Mary stating that my order was with a vendor and production time would be 47 days. I called and spoke to the employee Mary stressing the fact that I was unaware that this item was not in stock and would not have purchased if i would haven known that this was going to be the process. I then asked if i could cancel the purchase and she stated that the item was already in production and that i couldn't cancel. On December 4, 2023 56 days after i purchased the item. I called the Hubbard parts to get an update on my item they told me it was still in production and would take another 20 days. I explained once again to employee Mary that this was not acceptable and that i wanted a refund and she explained that i couldn't have one and that I would have to wait for the vendor to finish production.
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November 2023 by Mustafa Salem
Best place for impala parts. Great customer service and very decent prices…
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October 2023 by Wayne Clevinger
Ordered what was advertised as a door lock/ rod clip set for a 63 impala. they charged $12.01 for the clips and $19.49 to ship. The clips were the same cheep ones I got from Amazon (15 clips for $6.00, with free shipping) Neither clips from either vender fit. I would never buy from Hubbards again because of their high shipping in addition to sending parts that don't fit!
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September 2023 by James Beard
Ordered parts they looked them up sent me the wrong parts I had to pay to send them back very bad customer service I would not recommend
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August 2023 by Jesse Sweisberger
I ordered a windshield through these guys and was given the wrong shipping quote so I requested a refund, no big deal. Well that was about a month and a half ago after being told I would get a refund within a week and I have yet to receive my refund. 10/10 do not recommend this company. Have email proof for the refund
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August 2023 by Robert Boyd
Worst company around, website is horrible, every time you back out your cart emptied, you have to screen shot or write down part numbers, I ordered over $500 of moldings, said we're in stock, charged me for them and tell me 3 weeks later they are coming from vendor, Mary obviously forgets the lies she tells people, told me my moldings are 1 if 10 ordered, 5 months go by and says( only after 4 emails later) that they came in damaged. All 14 pieces were damaged, I asked how do we know it was my set and not one of the other 9 sets, she had no idea what I was saying, she should remember the stories she tells, 8 months in I get my moldings with no install clips, says they were sent in beginning, I dud not receive them, now I'm told I never ordered clips, stay away from these people. Worst experience ever
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June 2023 by Anthony J.
I ordered a part for my 64 Chevy Impala, 06/11/2023 and received it 6/22/2023. Didn't realize they had some bad reviews until after I ordered. But was surprised when I received it in a timely manner.
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May 2023 by Eugene N.
I suggest you don't buy from these crooks. there parts are of poor quality that are not worthy of being used on a collector Impala. and realizing this if you send the part back don't expect a refund! you will get weeks of lies runaround but no refund! you have been warned shop with them at your peril!!!
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May 2023 by Kevin Fraga
I would not buy from this company.I went online to buy a part for my car and it was out of stock. So I asked for a refund over a week ago and still haven't received it.So if they end up sending it out to me.I am just going to send it back for I already went with a different company and received the part.So I would highly recommend not to purchase for the company.And when I receive my refund I will come back on and change my view ?
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May 2023 by Roseanne Phillips
Easily found what i was looking for. Ordered a front windshield for my grandson's 68' Impala and was shipped out in a day or two. Was very happy.
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April 2023 by Spencer
This company is a joke I've dealt with hundreds of parts companies restoring cars but I ordered a interior kit for a 59 impala in March 2022 that they took the money for Instantly almost $3000 it is now March 31 2023 it's been an entire year I still don't have my order qnd all the contact I've had with the company has just been them passing the blame I still don't have my order or my money back no compensation at all for their short comings. Stay away from this site.
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March 2023 by David norris
I have placed a few orders withubbards. One was sent to the wrong address and they refuse to help me with a refund or a claim with fedex. I placed another order in February of 22 was supposed to receive my item in December of 22. I spoke to the vendor they were using for my door panels and the order was not even placed with them until December of 22. Very rude and condescending without willingness to help resolve the matter. You will not get honesty from these gals. I will be taking my recorded phone calls to my attorney. Buyer beware do not use this company.
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February 2023 by Jimmy Childers
BOUGHT A TECH WOULD READ 6000 GOING DOWN HIGH WAY ORDERED A NOTHER ONE WAITED 3 MONTH PUT IT IN READS OFF NOT AS MUCH CALLED WAS TOLD WOULD NOT ORDER A NOTHER THAT THIS CAR DO NOT GET DRIVEN THAT MUCH THEY GET HAULED IN TRAILERS ALSO BOUGHT SEAT COVERS JUNK IF NOT CAREFUL YOU WILL PUT OR FINGER THROW THEM HEAD LINER REAR SIDE PANEL COMING LOOSE
