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January 2024 by Lorelei E.
Terrible customer service
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January 2024 by Karolina Pinedo Giles
A girl who serves is very rude and arrogant. As soon as he saw me he ran to close the door so as not to serve me anymore.
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September 2023 by George Burn
Very fast service with a smile and a welcoming atmosphere that you will enjoy your time with the sales staff who will always make sure that you are satisfied with your visit to the store.
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June 2023 by Jerlissa Chantel
Stay away from this store, the manager Aimee was unprofessional and I didn’t get anything done at all, I’m reaching out to corporate, this is just unacceptable!
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May 2023 by Sabrina Jones
I went in to get help for a friend phone and this lady name AMIE is the best. Ask for her and you won’t be disappointed. I love her whole vibe.
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March 2023 by Edwin Galeana
They never explain well about their causes, I wanted to get a phone number transferred to a new one but they ended up lying and gave me another number I went back in and told me they will not refund after not explaining to me well about their policy instead just gives me a phone a new number, they told me to call customer service and made me wait for almost an hour in that store, I did not appreciate what I was given in return, they didn’t give me a security code and no explanations on the phone, the Hispanic girl instead ended up giving me a random phone that I don’t need and not telling me any important information that I need to know until it was too late, I’m gonna later on sell that phone to a pawn shop, not only that I asked for a cheap plan but instead was given an expensive one it’s ridiculous,I’m not coming back to that store again with their awful service
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October 2022 by ANGIE B
Not good Customer Service will not go bac
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September 2022 by Marlon Polanco
Be careful with this 2 hispanic girls who work there they are goin to sell you items you are not even asking for, they sold me a phone protector that is not even for my phone worst place you can go
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August 2022 by Jennifer Street
I came into 2218 and I always have the best experience with Valentina she makes you want to come back to this store and treats me always with the upmost respect thank you for hiring her . I've had bad experiences in the past but she's changed my mind on things , and Aimee is so nice she gave me a bottle of water when I mentioned I was thirsty it's the thought that counts !!!!!
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May 2022 by Mandy Swaney
Every time I have an issue with my phones or even ask questions the ladies always know how to fix it and also the answer to my questions. If they don't know they always call in to help me out. Love these ladies
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April 2022 by Anna marie Martin
Bad customer service. they never accept my payment,the lady told my to buy prepaid card from Walmart to pay my bill . Bad customer service
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March 2022 by Henry BT
Nice people. The Hispanic girl valentine gave a good deal yesterday.thanks ??
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February 2022 by animal clutch
Be careful with this 2 hispanic girls who work there they are goin to sell you items you are not even asking for, they sold me a phone protector that is not even for my phone worst place you can go
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September 2021 by Karmen Thorpe (Giggles & Grins)
I love being treated like a person and not a wallet. Carmen is a sweet person, very helpful and knows her stuff. She was fair when giving me options for buying a phone. I didn't feel like she was taking me for all I had. Great service. ??
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June 2021 by Savannah Zellous
I just wanted to share my experience with metro by T-Mobile so far. I lived in Detroit Michigan when I signed up with them. I spoke with the store manager who said we could keep my old IPhone all I would have to pay is 275.00 to unlock it. I paid the money got to keep my old phone he gave me the numbers for the account and that was it. We was in and out in 10 minutes. Later that day I went to work and told my boss I got a new phone number. He told me Verizon my old carrier don't lock I Phones except for 60 days after purchase. I called and verified from corporate Verizon. I had the IPhone 12 for year. I went to the store to get my 275 that was stolen from me by metro. He was rude and didn't wanna give me my money back. I called corporate. They hung up on me twice I finally got a hold of them they told me not go back to that store. Corporate metro also told me they don't unlock phones. I was able to get my first bill off 88 dollars takin care of but that's not the 275 that the company stole from me. My phone screen broke and I can't even file my claim because nobody will give me the security pin I need to file it that I was never gave when I set it up. I'm a Marine Corps vet that needs my phone because I'm still waiting on the VA to finish my disability claims and because my disabilities I can't hold a job to switch from this horrible company. I do not recommend it to anyone. I will be switching from them as soon as I get my money from the VA. #MetroByTMobile
