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January 2024 by Stuart Baker
Richard is the man! They always take great care of my vehicles
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December 2023 by One Life
I went here to get my converter,and o2 sensor replaced. I also wanted my inner tie rod changed.. I was told by manager it could be expensive. I advised him I don't care cost I want it fixed and the importance of integrity.. I had a po code 430 and 450 before going to mr tire,after 2k dollars later now I have shutting down issues. Mr tire directed me to Monroe guest services, guest services suggestion taking the car to another shop of choice to see what happened. No luck all shop booked and I have to go to work. Being a.s e certified myself self I pulled my diagnostic tools out and retrace the tech steps. I found missing bolts.in my fuse junction box and payed attention to that area. My findings where when the valve cover was replaced the tech moved the box and stressed the wires that caused shortage. I contacted the store nicely and advised guest services of findings. I requested some for of apologie or partial payment refund . With no luck the lady Michelle stop responding. Now my family is seeking a strong legal team to make sure this happens to none else. Video will be posted on YouTube and all social media of this horrible experience along with conversations before and after Monroe basically ignored my plea for help and to acknowledge what's right and wrong
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November 2023 by June Parrish
Very professional, told us exactly, what they would do after they determined what was wrong with our GMC. Would call Auto/Car shield warranty and notify them of the problem to see if covered. If so, would inform us our total we are responsible for from Warranty and order.Warranty covered the vehicle. Paid out copay, they ordered the part and GMC was repaired the next day.Very efficient, and friendly. They will be getting our business from now on for vehicle maintenance and Tires.
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November 2023 by Nicole Lampron
I would prefer to not give them any stars. Dropped my car off around 9am. I called in at noon to ask when it would be ready. The man in the phone said it would be ready by 3. My fault for not calling first but I head into town to get my car. Upon arriving at Mr tire I find out my car isn’t ready and they are still awaiting a light bulb to arrive. The man again told us it would be another hour. We decided to stay in town. With no phone call of completing of service after and hour we head back to Mr tire. Where we proceed to pay and the man explains to me how he had no idea about the months new promotions that I had mentioned on the phone when making the appointment and then again when we arrived to drop off the car. We go to leave and my TPMS light is on telling me there is a monitor problem. So, we go back into Mr tire where we proceed to tell him what the car is saying. His response “ oh that will turn off after you drive it for a little bit” okay great so we leave head home the light never turns off. I call them and tell them this problem did not correct itself. I bring my car back to the shop to find out that one of the tires they put on my car was not the correct tire. I am highly disappointed and feel I will never return here for any kind of service on my car. Clear communication with your customers and listening when they tell you something isn’t right could have made it so we could have avoided more time and gas spent driving back over to me tire.
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August 2023 by Jadeian Moore
These guys do a great job!! They always are friendly and service your vehicle in a timely fashion no matter the issue. They are my go to mechanics!!
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July 2023 by Catherine Anderson
We swung in at the last minute right before they closed and they helped my friend get a new tire . Great service
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July 2023 by Daniel Zambrano
I brought my jeep in to get the two front tires replaced and get an alignment. Richard was very helpful and attentive to helping me. Very good service.
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June 2023 by Deshannon Chambers
Got tires about 3-4 weeks ago had to bring back for additional balance an I noticed a nail in the tire around the same time that morning so I asked to plug the nail hole an he said he could not!! He said for one we don’t plug an we can’t patch the nail hole bc it’s close to the edge and then he said I need to buy a new tire It really made me frustrated because I just brought these tire from your company and I paid around $250.00 per tire so what am I to do with a 3week old tire throw it away ard you kidding me. I told him this will be my last time ever coming here. STAY AWAY……
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June 2023 by Aspen Holt
Took my car here Saturday for oil change and break service was told breaks was good and didn’t need changing and the screeching noise I told them about they “drove the car around” but didn’t hear it I go back to get my car 6 hours later and the breaks screeching the same as when I left it. Take my car to another shop Monday morning come to find out I needed front breaks AND rotors smh don’t understand why those mechanics didn’t know something this simple most definitely WILL NOT be returning!
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June 2023 by bassnbuck20
Great experience. Called due to my valve body busting and with stress of a flat tire on the horizon I called these guys up and they worked me in before close. Great service, friendly staff, good work taking extra precautions to protect my wheels. 10/10
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June 2023 by Marth Davis
Went to get my tire pressure checked and found out I had a nail in my tire! They quickly took my car into the shop and replaced my tire in about 15 minutes! The service is fast and the employees are immensely kind!
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May 2023 by Shelby Cox
Richard was super helpful for me. Treated me with respect and kindness. I was treated very fairly. They replaced all 4 tires and did an oil change and the price was very good better than most places. I would go here again for sure.
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May 2023 by Ashley Anderson
I came in pretty close to closing on a Saturday panicking over a newly found flat tire. The crew was quick to pencil me in and had me in and out of there way faster than I expected! I didn’t even think they had started working on my car when they had pulled it up front and they were done. Everyone was very kind and professional! I made the right choice heading here.
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May 2023 by Elijah Cotton
Id you’re trying to go somewhere with great prices and great people this is the place to go! Richard was very informative and helpful. I would definitely go here again for any of my auto needs
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May 2023 by Carolyn Wilson
These guys are very friendly and seem to know their stuff. My daughter had purchased tires there and the service was remarkable. She asked me to pick up the two good tires and told me how great Richard I'd. He is very helpful.