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March 2025 by RonEqualsAwesome
During my 5 months banking with PNC, I have absolutely loved banking here at this location. The ladies at the bank are world-class, Diane and Brooklyn are exceptional. But Nikki stands out above all others. Professional, knowledgeable; and above all else, engaging and cares about the customer. Whether it's a simple conversation, or going out of her way to make you smile; she simply makes the location a joy to always come back to! Definitely, the best bank teller I've had the joy of experiencing! Running a business I'm there nearly every single day, and this location allows every experience to be a pleasant one!
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February 2025 by Scot Fearnside
Can’t get through on a phone call.
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December 2024 by Hazel Ervin
The words that PNC Marketing wants associated with the PNC brand are "integrity," "transparency," and "accountability." On November 8, 2024, as a business customer, my experience with Greeter B.H. at the 2946 South Church Street Branch was "far" from displaying "integrity," "transparency," or "accountability." Already, there are patterns of review - complaints regarding this branch, and I concur: While I give "excellent" reviews to the busy tellers that day, I too question the "brand" of service of certain Greeters.
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November 2024 by Mildred Villines
Horrible service. I tried to cash a insurance claim payment which was issued through three bank and I was unable to. I would not recommend. Navy Federal Credit Union service is A1 and I would recommend you take your services elsewhere!
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September 2024 by Kyla Shank
There is always a problem at this bank. I do almost 100% online and wish I never had to go to this branch. It is the most unprofessional PNC I've ever dealt with. Their triage system has 2 people just standing around at the front asking questions about how to help you while there is one person behind the desk actually running the desk and the window. They say it'll be just a minute and that takes 5-10. I went in to get a business account and spent 1.5 hours there and the manager couldn't figure it out. Said they'd call me back and yet to hear from them. I've been a customer for 20 years and it's time to go. When I went in there was a man not wearing shoes. Run from this location!
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August 2024 by Angela Hair
Felt disrespected
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May 2024 by Ryan Colonel
PNC now charges a 2% check cashing fee on checks from PNC. What a disgrace! I wouldn’t bank here ever! Everyone at this bank should be ashamed of themselves. What other arbitrary fees do they charge?
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May 2024 by Customer Review
2 total employee’s and still chooses to have one in lobby as greeter, just sitting there. The one teller, prioritizing drive thru verses order customers arrived. Overall disappointing experience!
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February 2024 by J Z
They have always been super helpful. And very friendly.
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February 2024 by Kandice Pass
Amazing staff! Jennifer, Brett, Christine, Diana and Emily all contributed to a great experience! 3 other ladies whose names I didn’t catch in the lobby as well! I left there feeling enlightened and empowered starting my small business! I left stank of America feeling lost and confused!
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November 2023 by dyna rider
I have been coming to this location since they closed the Graham office and have always been treated very well by everyone. Great staff and are always ready to help you with whatever you need.
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September 2023 by Amay Pena
I’ve never had to actually speak to anyone at the bank usually I do everything online. But the one time I had to really disappointed. The customer service is horrendous here. Very unfortunate will be taking my business elsewhere.
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August 2023 by Ana Montes
They never answer their phones smh
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June 2023 by Jasmine M. Whisonant
I love coming to this branch! I just walked in and they handled their afternoon rush so efficiently and enthusiastically! They constantly checked in with clients who had an extended wait time and they used team work to help me with my request! Also, I didn’t catch her name but the young lady working the lobby addressed all clients by name and it was the best warm feeling one could ever get from a banking experience!
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June 2023 by Carolyn Hutson
Very pleasant and helpful
