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January 2024 by Rebecca Smith
Do not use this bank. They do not update their credit report information properly nor do they reimburse you when your account is closed.
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November 2023 by nicklaus williams
I have been a member of this bank for over 15 years. I have had every issue under the sun from having to wait days to hear back about card information. Or like today when I call the fraud department and it is unavailable… This bank takes such a cavalier attitude to handling your money and you as a client. I will be closing all accounts with them before the end of the week and suggest you do the same. Not to mention the website looks terrible, and customer service has been far from great. Also the hours of operation are a lie, I have called after four but before five when they close and no answer. I can’t convey enough how unprofessional this bank is and am annoyed I have let them take up room in my wallet all of these years.
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May 2023 by Novesh Noel (REXXER 2.0)
Worst credit union ever, not understanding people and it’s not worth coming here at all been with them for over 5 years to screw me over, I opted out of overdraft protection and still they screwed me over. Please don’t waste your time coming to this credit union
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March 2023 by Kyla Helsley
They lost the TITLE to our truck! They then accused us of not submitting it. Once I provided proof that it had been turned into them they never once apologized for losing the title or wrongful accusations. Wish I could give zero stars
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April 2022 by Tom Maj
This bank is garbage, they’ve been going downhill steadily since I joined in 2016. They are completely unreliable with respect to honoring commitments (scheduled appointments, phone calls and timelines)… additionally Proponent representatives are incredibly hard to get ahold of via their corporate phone number once you get fed up with trying to catch an employee to speak to in the local office. Don’t waste your time with this company.
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March 2022 by Z
This bank charges insane fees. They only have 2 locations in the USand then keep terrible hours so you can never actually talk to someone. They often never process a charge foe several days even though it's debit and it doesn't even show in your account. They made it almost impossible fir me to actually go to a different bank.
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February 2022 by Yahweh “Jmoney” Pratt
I have been with Proponent Credit Union since 1980I would recommend them to anyone who does banking
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February 2022 by Yahweh Pratt
I have been with Proponent Credit Union since 1980I would recommend them to anyone who does banking
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August 2021 by Tammy S
Great staff that cares about my needs. I was fully refunded for a fraudulent transaction a couple of years ago, which is standard banking practice. Very friendly staff!
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August 2021 by Linda P.
I have called your number that is listed but you never answer. What's with that? I want to activate my card and I called the 800 number. They told me to call my home credit union and there you go. It's a three ring circus.
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July 2021 by shonya clayton
Rosa iscoa is wonderful. She worked with me for two months until I found what I wanted in a car.
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January 2021 by Akshesh Patel
worst service, do not recommend
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January 2021 by SFG_ Whip
Has to be the slowest bank in town
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January 2021 by Kianna Davis
DONT waste your time!!! They do not care about their consumers. I’ve been with proponent since I was 17 and they have not ever help any time I’ve called. They barely answer the phone, their representatives are very rude and no one calls you back when needed. They do not reimburse for money taken from your account that was fraud. They are completely useless. I recommend choosing another credit union. I will be removing my funds today. Something I should have done long ago
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September 2020 by NaavahYAH Ha'bethulah KianiaYah Yisrael
DONT waste your time!!! They do not care about their consumers. I’ve been with proponent since I was 17 and they have not ever help any time I’ve called. They barely answer the phone, their representatives are very rude and no one calls you back when needed. They do not reimburse for money taken from your account that was fraud. They are completely useless. I recommend choosing another credit union. I will be removing my funds today. Something I should have done long ago
