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December 2023 by caleb Carvino-Malpass
Good place to go if you want someone to hover over you, after you tell them you don't need help. Being a retail manager myself found it quite annoying. Its not like i looked like a crackhead or something i was wearing $150 in clothes i just had old shoes that i daily. There was a family looking for shoes but i was the center of attention.
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December 2023 by Bonnie Donnell
Great store with great prices
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November 2023 by ann ashley
First experience at this store. It was very clean and organized, gets prices and sales. Nice staff
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September 2023 by Rose Daye
Great place and friendly staff. Unfortunately, they just didn't have the size for my grandson so I had to go to another store
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August 2023 by Candace Routh
This is the only place in Burlington I know sells slip proof shoes that are actually slip proof..omglol..Thank you Rack room shoes
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April 2023 by Lisa Laing
I went there for the first time to get my boy a pair of shoes. He had seen a specific pair that his friend was wearing and wanted a pair like that. We ended up leaving Rack Room with three pair of shoes and some extras. Like socks. The employees were super helpful and extremely kind. We will be going back.
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April 2023 by Dana Williams
RR has the best shipping online order team. Was advised 7 days came in 2. Thank you to Lisa the manager at the University Commons location. Only thing better would have been for them to be in stock.
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April 2023 by Tara Cullen
Gentleman working this morning was helpful and knowledgeable with hints for better shoe fitting. We exchanged a pair of sneakers with absolutely no issues.
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January 2023 by donna tyler
Small selection of women's shoes. Staff were not friendly or pleasant. For the price of the items in the store I expect a better shopping experience. I didn't make a purchase, could not get any help.
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December 2022 by Emily Farrington
If I could put zero, I would. The workers there are Ratchet and disrespectful; hence, as I was shopping there, they began to fuss and cuss at eachother in a loud-tone. In addition, they started complaining about customers walking in 8:35 pm, even though the store closes at 9:00pm. Very unprofessional and rude. Will not be coming back!
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October 2022 by Cynthia
My terrible experience is not with the store but with ordering shoes. I had ordered shoes over a month ago and weeks went on with no delivery. It turned out there was a problem with my shipping label. This was not the fault of Rack Room. But when I spoke with customer service they said they would re-ship it and I would receive a call with my new order information the next day: Another week goes by and I receive no call. I end up calling customer service again. I spoke with someone who was incredibly rude and short with me. Turns out my shoes were never re-shipped. I canceled my order entirely and asked for the refund. This 1 star goes out to the absolute terrible experience I had with ordering my shoes and the unkind lady who was clearly taking out her personal frustrations on me.
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September 2022 by Lauren Matthews
Bought a pair of shoes for my daughter for school and she only wore them two days and the bottom of the shoe is falling completely off. This is the second pair of shoes from there that have had problems
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June 2022 by Ayla unicorns
Great selections, friendly & very organized..
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June 2022 by Nancy Morrison
Cute shoes but not what I was looking for.
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March 2022 by Contrarian Aquarian
Buy one pair get one pair half off. Pretty good deal.
