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August 2023 by Nick
So went to get an inspection.guy just didn’t know what he was doing or calibration is off on their tent meter…. showed me at 27. I know very well what I have because I put it on the car myself ..it’s 35%Got it measured up the road right on the money 35% (had them show me) and passed just fine? Maybe they got a ticket or had some shady cars passed that shouldn’t? But this car was fin. Also, This is also why I asked so I guess I need to take off the tent to get an inspection huh? Total disregard of anybody’s wallet if I would have listened and not have known better I would have been out $200 some dollars plus labor if I pulled the tent off
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March 2020 by Nathan Smith
I think the new guys that took over are great and the customers need open their minds to pirices go up its 2019 and yea if you have a new 2017 - 2019 car the oil changes is gling to cost a lot more because its a 80000 dollar car. And I think the customers are giving the new crew to hard of a time they are just trying to give quality oil changes. And Nathan worked at shell and hes still there hes awesome
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May 2019 by Cam W
I think the new guys that took over are great and the customers need open their minds to pirices go up its 2019 and yea if you have a new 2017 - 2019 car the oil changes is gling to cost a lot more because its a 80000 dollar car. And I think the customers are giving the new crew to hard of a time they are just trying to give quality oil changes. And Nathan worked at shell and hes still there hes awesome
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May 2019 by Angelia Lawrence
This place has changed management! It was run by Mr. Edwards. He was very honest and all of his people were as well. The full service oil change included a vacuuming of the driver's side floor and washing the windshield. The new owners did not retain the old staff. The experience was much like my one and only trip to Jiffy Lube. 1. The main guy looked at me 3x when I walked in. I had already told an employee what I needed. “Did they tell you about our special?†Well, no they didn't but I just need an oil change with high mileage oil. So, in the middle of it, a female mechanic brought me my air filter which was nearly pristine and said, “I just wanted to show you your air filter. We have these in stock if you want us to replace it.†NO!!! So, I'm thinking, in a shop that size, even if I did need a new air filter, what is the chance they would have the exact air filter for my make and model of car which is a 2007. I feel if someone is dishonest in one thing, you can't trust anything that they do. I will not take my car there again. There are plenty of other places to get your car serviced! People choose a small place like that for the personal and honest service. If you do not have that, you have nothing. It is a poor business model for a chain but it will be the death of an independent business.
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March 2019 by J Halibut
Everyone there was friendly enough, however I ran into a classic case of "Left hand not knowing what the right hand is doing" during my visit. When I drove up I was never asked what oil I wanted and had to tell them to use synthetic. I asked to get the synthetic blend, but when my car was "done" they had given me conventional. They took it back in and quickly did another change after I told them I had asked for synthetic, but instead of the blend I got full synthetic at the higher price. I was over it and just left. I'm sure they're usually better, but they just didn't seem to be communicating well with each other when I went in.
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February 2019 by Anthony Summers
Says new management took over.Seems like all new employees.Except one.Oil change
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December 2018 by David W.
It's hard to find a quick, affordable oil change place that won't try to tell you your totally fine air filters need changing, your totally fine tires are about dead, and your totally fine whatever else needs immediate attention. So I was grateful, after reading the reviews of this spot, to come and see for myself that, indeed, Shell Rapid Lube is honest, kind, and quick. Definitely my new spot in Alamance County.
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December 2018 by Devon Mistak
Nice people. Got my truck inspected quick! Thanks guys. Will be back.
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December 2018 by Mario Tobias
Good staff. Friendly and more than willing to help me with a small issue. Will likely be back.
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October 2018 by mark chester
I stopped in to have my car inspected. My car had no problems before visiting this place. The car hit hard as they pulled it into the bay and damaged my exhaust. They say they hit my transmission because of a bad mount. But i do not have transmission problems it is my exhaust that was damaged. They left me with a damaged car!! Worst experience possible!!! I would give it a negative star if I could
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August 2018 by Matthew Wright
These guys are honest and consistent. No, they arent the cheapest or the fastest - but i can trust them to do their best and not mess up my car. Lastly, if they something needs replaced.. It's cause it does...they arent constantly pushing upsells or extra stuff!
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August 2018 by Joi C.
I stopped by last min for an inspection. Great service and decent timing. I'll be sure to come back for all my car service needs!
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April 2018 by Jake Hubman
These guys were great!! very helpful and very polite!! would definitely recommend.
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April 2018 by Leck G.
We wanted to get the oil changed before we went home for the weekend. Being new to Burlington, I didn't know where to go so I looked at online reviews which led me to SHELL RAPID LUBE. They were very busy, but polite and conscientious. 2 of the tires needed replacing so he called to see if he could get them for me in time for our trip. I felt like his price was very reasonable (he even priced several different levels of tires and took the time to explain the differences). It has been several weeks now, and we still feel like the car drives and rides better with the new tires. I hope that I can continue to get good, trustworthy service at Shell Rapid Lube...They certainly made a great first impression. Will update as we go back
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March 2018 by Janis Brooks
Their computer was acting up but they still fixed my car no problem and told me a place to go i will be back with my car for an oil change on Wed is ladies day.