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March 2022 by Brandon Stanford
Kind, courteous, patient and caring. Went the extra mile to get me set up with a new bed frame.
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September 2021 by Brittany Moore
The staff is kind and he worked with us to find a bed that suits our needs instead of just trying to sell us a mattress to make a sell. Would definitely recommend
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July 2021 by Warren Durham
In and out no bull Buddy did a great job
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May 2021 by Donnie Mclamb
WoW!Finally found folks that care, and have good products!Thank you Buddy for all your help getting us a bed frame. It was a great experience and ALL had mask on for our safety. The adjustable frame definitely helped me with being able to adjust head and feet to ease my RA pain.Slept all night last night and could walk with ease this am. :)Thanks again team!Donnie
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April 2021 by Ben Westfall
First thing first, buy your next mattress here. After going to three other mattress showrooms with pushy sales people my wife and I were getting tired of the same cookie cutter mattresses at high prices. Many of those mattresses priced over $2000. We had then decided to go to the sleep number store, but soon found out that it was closed. So we decided OMF was our next stop.We were initially greeted by a very friendly sales person who saw within a minute that w weren't into being sold to. He then patiently waited until we asked questions. We found out that all OMF mattresses are made locally (Raleigh), and that they don't make it until we order it. Also their fees for delivery, setup, and takeaway were FAR LESS than those other mattress stores. Oh here's the best part. The TOP of the line matress set (king mattress and box spring) was less than $1200. #customerforlife
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March 2021 by Amy Johnson
Went in ready to spend up to $7K but they wanted us to wear a mask, while the man working there Buddy, wasn’t wearing one when we walked in. Absolutely ridiculous.
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March 2021 by A Mitchem
When you are looking for a new mattress I hope you are fortunate enough to stop by the Original Mattress Factory. We shopped around and found the prices at the Original Mattress Factory beat the President’s day sales at the other places, also the delivery fee was about $65.00 less. Bonus, Buddy the salesperson was not fake, or pushy. He was easy going, friendly and sincere about his job. The mattresses at the Original Mattress Factory are made in Raleigh, which is totally cool, and you cannot beat the warranty. One more thing…When was the last time you got a letter thanking you for your business? Buddy sent a post card thanking us for buying from the company. It referenced some conversation we had while in the store, so I know it was not just a generic card. Now that’s some wonderful customer service. P.S. take the time to listen to how their mattresses are made, it will not take long and is worth the time.
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January 2021 by Charlotte Wadkins
We just came in for a mattress for my daughter. Unsure as she hadn't ever purchased new. I can't recall the fellow who assisted us. He IS the person they have though! First, I love that they had little "bun" mattresses by each regular sized one! You could see how it's made (Locally!!!) Second, a plastic covering so you could lie on bed to test it. Third, at no point was it any type of hard sell!!! We did purchase (on 6 month same as cash finance, that you would have to have fair credit rating for) Delivery at small charge optional. I'm certain they make each for each customer, as we purchased on 9th, available to us on the 21st. Excellent product, great knowledge by this gentleman, and can hardly wait to pick it up on the 21st. Well recommended.
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July 2020 by Je Yok
Buddy did an excellent job not just helping us with our purchase at his store, but giving us pointers on stores in the area that had other furniture items we needed. We were moving a student in at Elon and were not familiar with the area. He helped us get what we needed and find some places that were "off the beaten path". It's not often you find someone willing to help beyond what they sell, or what their job is. Thanks so much Buddy!
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March 2020 by Cindy P.
Buddy, at the Greensboro Mattress Factory, helped me make my mattress purchase over the phone and arrange delivery within my limitations. His descriptions of various mattresses were detailed and accurate. The delivery men were conscientious and friendly, both proud that they worked for the company. One of the delivery people noted from the tag on the mattress that it had been built by him the day before in the factory. All said, every person I dealt with was knowledgeable and very connected to the mattresses they produce and sell. I felt good about the purchase and remain very satisfied with the mattress itself!
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January 2020 by Christina Cobb
Valerie was very knowledgeable and helpful. She was also able to get us the best price by matching the price of a competitor. I would highly recommend this store if you are interested in a new mattress. The bedmatch was also very helpful.
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March 2019 by Fred Sams
Before reviewing this mattress, I wanted to sleep on it for a while. After a couple of months, it's safe to say we are thrilled with our purchase. We had slept on a Serenity memory foam mattress at our daughter's house, so had some experience with it. We visited the store, and Christine was extremely knowledgeable. Not pushy at all - that's not the way these folks sell. The delivery guys were great as well. Very pleasant, very accommodating. When you make a purchase like this one, and the guys who make the delivery are so courteous and helpful, it makes you feel even better about the decision you have made. We were very pleased with the entire experience, from start to finish.
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March 2019 by Pamela Cable
Best mattresses ever!!!
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March 2019 by bill barbour
Frank is great to work with: he answered all our questions.
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March 2019 by Jessica Whittington Smith
Christine, our salesperson, was very helpful, informative and friendly. Not overly pushy like you might expect at a chain mattress store. We had an Original Mattress Factory mattress for almost 15 years. It was damaged when a tree fell on our home, and we knew we wanted to go right back to the OMF for our new mattress. These mattresses are made entirely in the USA and last forever! We would still have ours for years to come if it didn't get damaged in the storm. They have great visuals of how the mattresses are made and what is inside of them. The delivery fee was very reasonable. I highly recommend this store and this company to my friends and family!
