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November 2023 by Brad Moore
Will no longer be using Thomas Tire for mechanical services.Had an issue and took to Thomas. They made a repair but it did not totally correct the issue. So returned a few days later. They charged me a second diagnosis fee ($170).This time quoted another set of things that needed to be addressed. But I had another local mechanic performed this repair work because they were literally 1/5 of the cost Thomas quoted.
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November 2023 by Michael Barletto
Took my truck to get checked out. I had smoke coming out of the front hood. They ran a diagnostic test and found nothing wrong. They did mention I was 1 1/2 qts. Low. Did an oil change and everything was fine. Billie was extremely nice at the front desk!! Good people and good prices!
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October 2023 by Commando Dude
Top notch service (customer/vehicle), very fair prices and they came through when the dealership I patronized for 10 yrs seriously let me down. 5 mins from home, the ability to chat via text/email is awesome and they will be my go to for future service, tires, etc.
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October 2023 by LORI GRAHAM
They people at Thomas Tire and Automotive -Archdale are so kind and pleasant to work with. Very thorough when you get your vehicle serviced. Kristin is usually my go to person and the other female that works there also. Just can't remember her name at this moment.And convenient location for me. Kudos to all the employees who make this arrangement work for me.
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October 2023 by Marshall Fowler
First time. Just moved to Burlington area. Sales staff were very helpful. I was disappointed not tobe able to get a set of Goodyear tires I had on my truck, but was headed on a 3 day trip. I decided to get Michelin only disappointment was my fault and not understanding the size. I would have preferred a wider tire, but I cannot go wrong with what I got. The staff were able to get a new set of Michelins and on the road again. I look forward to seeing them again.
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October 2023 by Beach Gal
I am a longtime customer of Thomas Tire and can’t say enough wonderful things about Brian and the entire staff. They are friendly, courteous, professional, very knowledgeable, and very accommodating. Excellent service all the way around!
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September 2023 by Ernest Wyrick Jr
Everyone were very helpful and the work was done on time. They even did a over all check of the vehicle knowing that I was going on a long trip. They found some issues that if not taken care of could have very costly later.I really appreciate all they did for us to prepare for our trip.
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August 2023 by Chris and Danielle Rourke
Highly recommend this shop. I had to get new tires and brakes. The guys there were very helpful and knowledgeable. They gave me accurate pricing up front as well as got my truck back on the road sooner than quoted. Thankful for their great friendly customer service during a stressful situation as we are not from this area and we were not sure what shop to go to. Glad we picked Thomas Tire and Automotive. I would gladly go back there for any other automotive needs.
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August 2023 by Jill Barksdale
Just a wonderful place to take your car! From beginning to end, I was kept informed as to what was happening with my vehicle and they even sent me pictures of their progress. Thrilled with them, as I am new in the area. I won't take my car anywhere else than Thomas Tire and Automotive. Highly recommend!
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August 2023 by Elana Rojas
The guys here are so sweet and helpful. They take time to discuss and troubleshoot your concerns; could not ask for better service! Service you can trust. They go above and beyond. Highly recommend.
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August 2023 by Brian Kennedy
Took my Tesla here for its state inspection and had a great experience. They were the only shop in the Elon/ Burlington area that I called that said they had the lifting equipment to handle a Tesla. I will certainly be back next year.
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August 2023 by Crockett
DO NOT HAVE YOUR VEHICLE REPAIRED HERE!!! RIP OFF!- Boycott this place if you value your family. Spread the word. -They used the decades old scam "the book price" as an excuse to rip off our college age daughter.Idler pulley - $25Serpentine belt - $36One bolt for pulley. Belt goes on by loosening the tension arm with a socket. Total time for replacement of both? They guy admitted it only took them 10 minutes.They had no shame in their eyes when they presented a bill for $489 and said "yeah that's the "book price"". That scam has been around for decades as a way to steal money from hard working people, and college kids trying to get by in a 2003 beater to finish school. I had to drive in from Jamestown to pay it for her on a credit card!At NTB they only charge by ACTUAL time worked, in 15 minute increments. So that same job would have been billed a minimum of 15 minutes, only $25 labor. NOT $428 labor! WTAF???There is no "book" that tells a business to steal money from people. Bunch of heartless crooks at Thomas Tire, stay away!You mess with our kids, you have a sworn enemy for life!
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July 2023 by Lin Garner
The work the team does on my car is the best! I wouldn't go anywhere else. The website I try to schedule it on is the worst I have ever tried to use. Worthless and aggravating.
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July 2023 by Imani Major
They were super friendly and helped me get new tires easily! The gentleman I was talking to was very sweet and patient with me and the overall service was quick even with all the other cars there. They really respect your appointment time so I will be back there for anything else that goes wrong~
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July 2023 by Charles Mumford
Had a leaking tire, so took the car in Monday morning.They determined the problem and ordered the tire. Dropped off the car Tuesday morning and was driven to work b/c the worthless Uber driver never showed up. Picked up the car that afternoon and saved a bundle over dealership prices. Fast, efficient and courteous service. I'll definitely go back!!