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November 2023 by Priz
Had an awful customer service experience today in this store. One extremely rude staff member with the name tag “Steve” greeted us when we were attempting to wash our dog for the 9.99 “Do it Yourself” deal. Instead of a “hello how can I help you?” We were greeted with a snotty, almost disgusted remark from Steve. He said “did you pay for it yet.” “You have to pay first and it’s gonna be over an hour wait.” We were more than happy to wait the hour considering our dog can’t fit in the tub we have and this is our only way to wash him currently. So we walk back up, pay for the dog wash, and Steve from behind the counter says “I tried to tell them it was an hour wait”, once again in a snarky and disgusted attitude towards your customers. We ignored him and went to the waiting area to wait to wash our dog, and while we were waiting we decided to look around for a new dog harness while we had the hour to spare. We find a good one, Sarah rang us up and was very kind and polite with us. We walked back to the waiting area with our new harness and began to wait. Within 30 seconds Steve was back, and was heckling us for a receipt when we literally just walked from the counter after being rang up. His exact words were “Did you pay for it first” “where’s your receipt?” “I’m gonna go double check before you can go anywhere.” All of this was said with just the most snarky, disgusted, and vile attitude as if we were automatically doing something wrong. I’ve worked in customer service for 6 years now and I understand you need to prevent loss but you can never speak to a customer that way. Especially in retail, and especially when you have zero evidence of wrongdoing. Steve eventually came to us with a card for a free dog wash and apologized while we were washing our dog, so that does help a little but we are still extremely disappointed in the service we received today. Came to get a dog wash and got heckled instead.
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November 2023 by Brisa Martinez
I like buying my dogs food there and I like buying my kids clothes there .
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October 2023 by Caroline Ingle
We were traveling and needed to give our dogs a bath. Stopped at this Tractor Supply to use pet wash station. The clerk told us wash couldn’t be used because two large dogs had just been washed and it takes 3 hours to clean up after them. Really? I’m sure this kid hasn’t cleaned anything in his life for 3 hours!!! He said he didn’t have time to clean it because it was just him and his manager there working. Hmmm??? That’s weird because I counted 4 other tractor supply associates walking around the store. Sorry customer service and employee! I go to the Tractor Supply in my town frequently and have never been given the run around. They are always helpful! Wouldn’t recommend this store!!!
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September 2023 by Daisy Colorado
Always super friendly folks and a nice selection of products
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September 2023 by Crystal BelleAmie
Huge variety! Great pet section. This is the only place we buy our dog food. Employees are always kind and helpful. Store is also a nice size, we don't have to walk 10 acres to get what we need.
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September 2023 by Mellisa Drozdowski
Sam gave us the best customer service today! We were told by her over the phone we could exchange a mini bike that was bought the evening before. When we go there Bart have us a hard time. He kept telling us what he thought happened to the bike. I feel he targeted my 16 year old. I saw Sam and mentioned what was going on and she was so pleasant. I appreciate your kindness Sam!!
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August 2023 by Ivan J.
Got here at 8:10pm to fill the propane tanks and No personnel to do this kind of job at this time.Train your employees to fill propane tanks or just update your Business hours.
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July 2023 by Alejandro Cardova
There was a few of us waiting for the vet, we got there at 5:30–they close at 7. The people before us got there way earlier. No one comes to check us in or even tell us if they won’t be able to get to us. They tell one woman that she’s the last customer they will tend to, but don’t let anybody else know. keep in mind the employees have constantly been in and out of the clinic and have seen us sitting there waiting for almost 2 hours when they could’ve just told us no instead of wasting our time.
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June 2023 by Jailyn Jackson
I was able to successfully return my bag of mulch.However, the representative that I first spoke with, as I entered, was extremely rude to me. Her tone, how short she was, and the lack of ability to understand that she is employed to assist customers with respect and kindness was not the very first impression I expected to have.Her name is Lisa and she needs some additional training on how to be respectful and polite to people. For the manager that came down and did the override, thank you for your kindness and your patience and for the other gentleman that assisted thank you for your help as well, and being respectful. Thank you for calling her by her name before I left so I can leave this review.Do better Lisa.The guy in the garden center was extremely nice as well. :)
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June 2023 by Michael Miskow
We went here on afternoon of 6/7/2023, to pick up an item ordered online. We were looking to purchase a gift card and a few additional items. We notice a sign and we inquired about a hat that was a special price if you purchased a gift card. The associate we talked to at the front desk looked under the counter and said they don't have any left. The sale hat is not much different than the other hats. We didn't like the brush off, so we inquired from another team member. This team member noticed the issue and discounted another hat for us. We didn't ask for it, we just inquired from another team member. Thats was a nice gesture. We made our purchases, and they loaded the online item into our vehicle. After our initial contact with the member at the front desk, everything went really pleasant. They had what I needed, when I needed it and for a good price. Give these guys try, it's a good store. They're building one in my town, and I can't wait. I don't even have a tractor.
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June 2023 by Jay Fernandes
Rude staff. I do grooming on the side my dog needed his paw pads trimmed and thought I would be able to do it all there the staff rude and pompous and the lady got an attitude when I asked why. I go there once a week at least I will not be going back ever again.
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May 2023 by Blake Edwards
Rude employees throw trash at customers. Happened on 5-17-23. Went to get a vet checkup and the woman stocking shelves by the vet office decided to be vulgar while also throwing a bag of trash at my legs. Then walked off like nothing ever happened.
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May 2023 by Dana Nicole
Bart is an awesome team member ?? thanks for your hard work and beautiful m flowers!
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May 2023 by Kirsten Iseley
We come to this tractor supply all the time and there has been more than one occasion where they have been no help today my husband asked them to order a part and they told him to do it himself what kind of customer service is that?
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April 2023 by Gregory Rizzo
I called the store and they told me to order a part for a lawn mower on Amazon other than her ordering the part for me at there store. WOW. Not good business.
