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March 2024 by tammy ayala
Can't ever get the right color for my skin tone. Purchased a foundation the lady said looked good on me . Walked out, looking so pail. Just once, I would like to get the help of not looking like a dead person.
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March 2024 by Mirian Trejo
I really go to this store because it is the one closest to my house. It includes a makeup base from the new Morphe collection. When I asked the girl that this base came with a gift, it was a brush and it was next to the base and when I told him if he could give it to me, he told me that it is not a gift brush when obviously it is, I went to their page and it is the same brush, the same number and style and he simply did not want to give it to me, I don't know the truth. Yes, they keep the clients' gifts, but it is truly pathetic. To work with customer service, you also have to have ethics and good attention.
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February 2024 by Tami M
Went looking for some st Patrick day nail decorations..No luck?
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January 2024 by Kevin Davis
My wife's go to store for beauty needs!
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January 2024 by Bonnie Soltis
I wanted to use a gift card at Ulta that I got for the holidays. I haven't been in one in about 5 years. The women working around the store were lovely. The one working at the checkout counter however, was anything but. I fully understand it is part of the job to ask for phone numbers and such but I find it hard to believe that me saying "no thank you" and being given an awful attitude about it - is part of the description. I should never feel pressured or sorry for not giving someone my phone and email. Especially if I was polite about it.
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October 2023 by Anna Selvey
Erica is the best! She tried every foundation in the store, until we found the perfect match. She taught me how to correctly apply my make up and I look great!!
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June 2023 by renee lheureux
Manager could not be bothered to help with a gift card. When I asked for corporate number she said here they will just have me call you and nothing will happen. She was right! Funny how corporate said she could have easily helped me at the store with the gift card. No worries Ulta you lost my business.
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June 2023 by Freyja Freyja
The associates are always welcoming and helpful. The store is always clean and organized. I am willing to drive 30 minutes past my local Ulta just to shop here.
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June 2023 by Daura Franklin
I’ve been shopping this Ulta store for years and after today not sure I’ll go back.Had to return some Lancome foundation make up (new never opened). Cashier was friendly and I asked if she could have someone meet me over at the Lancome section to pick out something else. She called someone on her walkie/phone and said someone would meet over there soon. I patiently waited. After five to six minutes I went back to the cashier to inquire for help again. She apologized and said she’d radioed someone. Said she’d do it again. Again I heard her call someone. This time the girl who was working the prestige section walked right past me carrying a sign display. I said “Hi” and she totally ignored me. Went back to the cashier and said who is supposed to be helping me? By now it had been about 15-20 minutes that I was waiting on help. Cashier again called the same girl on the walkie. I went over to Lancome section and again I was ignored. This time after a few minutes, I walked back to cashier and tild her not to worry, I’d go somewhere else. Went to Dillards and got immediate assistance picking my Lancome foundation. So guess I’ll get rid of that Ulta Mastercard now also.
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May 2023 by Queenie Lee
Only found out about Ulta Beauty a year ago. When I say everything, I mean every beauty item and perfume you can imagine...I'm in love!
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May 2023 by Alysha Gaffney
Very Friendly staff! Kimberly was extremely helpful finding the product I was in search of- she even went to the back and found it for me!
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March 2023 by Raquel Bryant
The employees have always been courteous at this location and making online returns are hassle free. My issue is the perfume section always looks like the store is about to go out of business. The perfume shelves are bare bones with the exception of Ariana Grande fragrances that are overstocked. Many of testers are empty to match the empty shelves. Also, if you see a deal in store you can't get the deal online if the item is out of stock in the store. They also can't ship you the item from another store.
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March 2023 by Carmen Garcia
I’m not a person who enjoys shopping. Especially on a Saturday. The stores were busy and I was trying to get through errands when I decided, (on a whim) to stop at Ulta. I needed help with my hair, which is extremely curly and frizzy. At 55, I can honestly say I’ve been miserable with my hair for half a century. Keziah is an associate who had hair similar to mine, so I asked her to help me find the right hair products. Not only did she help me find product, she even took care to make sure she was saving me as much as she could by combining products and kits. She was extremely knowledgeable, and so friendly and happy. The store was busy, as I said before. But every Ulta associate was meeting demand as they multitasked, and everyone there seem to be happy to be there. That’s saying a lot in today’s world. My sincere thanks to Keziah in the Burlington Ulta. An experience like I had today is worth leaving the house any day!
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March 2023 by Katelyn C.
Went to Ulta to get some stuff I always go to this Ulta but today some Elon girls decided to come in and they both cut in front of an entire line and the cashier just let it happen, while also having one cashier working while to managers stood and watched. First y'all help your co workers stop letting them struggle and making customers that have busy lives wait, second stop letting these Elon students think they run this town! It's so annoying... on both ends...
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March 2023 by Vivi Oakley
Mariana was soo helpful really took her time to assist me although she had other things to do. Also, came back to the store to exchange a sunscreen and Keize was sweet, understanding and patient with me as I had many questions and wanted to get a product from the storage room! Please know that Mariana and deserve a promotion or at least a raise!
