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February 2025 by Aaron Cruthis
Stay far away from verizon.
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February 2025 by Jules jules
Super disappointed with how this worker treated me. I had gotten a message saying that they were ready for me to come pick up my new iphone, then coming into the store this lady who’s name I don’t know but she was a black lady, she wasn’t very nice from the start and made hand gestures that weren’t very nice. I don’t think this is how your employees should be treating their customers.
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December 2024 by Robert mabe
The worst customer experience I've ever had in Verizon. I've been with Verizon 3 and 1/2 years and I mean that
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December 2024 by Joel Benevides
This place is in serious need of customer service training.
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December 2024 by Nickalit Bateman
Helpful not much to choose from
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November 2024 by Danielle Andrade
I literally have a defected phone , got a replacement and having still issues with the same phone brand. I've gone to verizon multiple times they cannot help me. I want them to waive my 30days because this is ridiculous I will not "payoff" a brand new phone in order to get another one when it's a manufacturer problem . If they cannot help I will switch companies . I just want a different phone that works . I will not be wasting my money on something that has faulty issues .
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October 2024 by Al McArthur
Curbside pickup? Maybe not, employees do not bring your device(s) you choose the curbside option. On several occasions I've waited as instructed only to end up walking in. I don't mind walking in, but please don't offer a service that's not given.
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May 2024 by S Rich
Great customer service! I do appreciate Sam, Caven, and Kierra . Thanks for all that you do for customers like me!
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May 2024 by pat yuskoski
I would like to thank Samantha at this store for help. She was an excellent example of customer service. She knew what she was doing and explained everything so I understand it. Thank you Samantha. Loyal customer of Verizon for 20 yrs.
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January 2024 by Zana Milak Harris
Let me start off as this is my 3rd great experience with this location. We came into Verizon to do an upgrade and Caeven helped us! Unfortunately half way through we found out that the $1000 trade in deal was only if you do the upgrade online yourself. Verizon corporate would not honor it in store, which they should change. Caeven, even though he wasn’t getting any commission still walked me through the entire process online so we could get the bigger promotion. He didn’t have to, he wasn’t making any money off of us, but he still helped. Thank you!The time before this, we saw Cesar for an upgrade and that was also a great experience.I will definitely be back to this store again!
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January 2024 by Kevin Davis
Very good place to shop!
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January 2024 by Grant Stainback
I absolutely love this store! I bought AirPods from here and the store was so clean. Everyone is so nice! Thank you Burlington Team!!! Merry Christmas!
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January 2024 by kenia aguilar
Make sure you check your bills after going to the store, employees order accessories under your account w/o consent! Be sure to check your account after visiting the store, employees order accessories under your account without consent!
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January 2024 by Michele Deal
Worst experience so far ordered 4 phones order was completed and finalized by 12:30pm it is now 10:45pm store still shows pending. Store says call customer service , customer service says they can’t help. How hard is it for corporate store manager to see order go to drawer pull out phones but in bag and hand them to u? Never had problem in high point or Winston Salem or Thomasville. Verizon this is unacceptable
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December 2023 by Christopher Horrocks
Filed insurance claim for new phone and was told by one store employee that i could bring new phone in for free data transfer. However when i went to store they tried to charge me $30 and swore they charge everyone and its policy. Both employees were very rude through whole transaction. So i went to graham store to see if i could get any help. While there, they informed me that they arent suppose to charge when its insurance claim. Needless to say i walked out of the graham store with data transferred, no charge, and actually got quality customer service! Stay as far away from the store in alamance crossing as possible if you want any kind of customer service
